TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from It was easy It was easy..I wouldnt get your return through credit karma though. Like they suggest...
Date published: 2023-04-12
Rated 5 out of 5 by from This was so easy. Thank you easy to use, quick I waited until last minute and it was so easy to use turbo tax I have used it for the last 8 years
Date published: 2023-04-12
Rated 4 out of 5 by from Problem downloading bank information After initially downloading some bank information successfully, I tried again to download from another institution. I tried to get help, but only saw comments that were same as mine. Finally, I termined that when I opened my partially completed tax file, it connected to "online" TurboTax. Since I had been using a CD TurboTax loaded on my laptop, I needed to open my CD version first and let it load my partially completed tax file. Only then, was I able to continue loading bank information without the download failing.
Date published: 2023-04-12
Rated 3 out of 5 by from “Wordy” I went through every single step, paid for my taxes and picked efile; I’ve been waiting for an update on my return. I log in only to find Turbo Tax never actually submitted it! 3 weeks later, I almost missed the filing date because with all of Turbo Taxes steps and processes you let this one “slip through the cracks”. For what you charge, and as a longtime customer, I’m very disappointed in your service.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is #1 My return was rejected 4 times a turbo tax expert had me fixed and corrected in 5 minutes. Thank you Stephanie You are awesome!!!
Date published: 2023-04-12
Rated 5 out of 5 by from Another Awesome Tax Season Using TurboTax I have been using Turbo Tax software or online to complete my taxes for over 10 years. The ease of use and access to tax experts if needed.
Date published: 2023-04-12
Rated 1 out of 5 by from IRS IP Pin empty TurboTax SHOULD prompt to update 43 year user of TurboTax ... now very upset. IRS rejected return because IP PIN was incorrect. Quickly got the new IP PIN took almost two hours to find how to update ... and I have 40 years of programing/technical expertise. TurboTax should be prompting me when the IP PIN is empty ... would I like to enter the IP PIN for me and my wife. Then I could quickly retrieve and updated with the least effort. The TurboTax help was USELESS. Had to ask the TurboTax Community for the proper way to update the TurboTax download.
Date published: 2023-04-12
Rated 5 out of 5 by from yay Turbo Tax Everything went smoothly until I received a notice that my form was rejected. I went back and did what Turbotax said to do and so far so good. Fingers crossed!
Date published: 2023-04-12
Rated 5 out of 5 by from Nice Product and Easy to Navigate and Use The product was intuitive to use and had nice help features. The guided process was very easy to use.
Date published: 2023-04-12
Rated 5 out of 5 by from turbotax is awsome my taxes were fast and easy, i use turbotax every year.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3191
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It was easy It was easy..I wouldnt get your return through credit karma though. Like they suggest...
Date published: 2023-04-12
Rated 5 out of 5 by from This was so easy. Thank you easy to use, quick I waited until last minute and it was so easy to use turbo tax I have used it for the last 8 years
Date published: 2023-04-12
Rated 4 out of 5 by from Problem downloading bank information After initially downloading some bank information successfully, I tried again to download from another institution. I tried to get help, but only saw comments that were same as mine. Finally, I termined that when I opened my partially completed tax file, it connected to "online" TurboTax. Since I had been using a CD TurboTax loaded on my laptop, I needed to open my CD version first and let it load my partially completed tax file. Only then, was I able to continue loading bank information without the download failing.
Date published: 2023-04-12
Rated 3 out of 5 by from “Wordy” I went through every single step, paid for my taxes and picked efile; I’ve been waiting for an update on my return. I log in only to find Turbo Tax never actually submitted it! 3 weeks later, I almost missed the filing date because with all of Turbo Taxes steps and processes you let this one “slip through the cracks”. For what you charge, and as a longtime customer, I’m very disappointed in your service.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is #1 My return was rejected 4 times a turbo tax expert had me fixed and corrected in 5 minutes. Thank you Stephanie You are awesome!!!
Date published: 2023-04-12
Rated 5 out of 5 by from Another Awesome Tax Season Using TurboTax I have been using Turbo Tax software or online to complete my taxes for over 10 years. The ease of use and access to tax experts if needed.
Date published: 2023-04-12
Rated 1 out of 5 by from IRS IP Pin empty TurboTax SHOULD prompt to update 43 year user of TurboTax ... now very upset. IRS rejected return because IP PIN was incorrect. Quickly got the new IP PIN took almost two hours to find how to update ... and I have 40 years of programing/technical expertise. TurboTax should be prompting me when the IP PIN is empty ... would I like to enter the IP PIN for me and my wife. Then I could quickly retrieve and updated with the least effort. The TurboTax help was USELESS. Had to ask the TurboTax Community for the proper way to update the TurboTax download.
Date published: 2023-04-12
Rated 5 out of 5 by from yay Turbo Tax Everything went smoothly until I received a notice that my form was rejected. I went back and did what Turbotax said to do and so far so good. Fingers crossed!
Date published: 2023-04-12
Rated 5 out of 5 by from Nice Product and Easy to Navigate and Use The product was intuitive to use and had nice help features. The guided process was very easy to use.
Date published: 2023-04-12
Rated 5 out of 5 by from turbotax is awsome my taxes were fast and easy, i use turbotax every year.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3191