TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from 10945-A Last year I was prompted to put in my 1095-a info, this year I had to do a search to find where to input the information. Almost missed it!
Date published: 2023-04-12
Rated 1 out of 5 by from TERRIBLE Terrible - expensive, confusing, incomplete, misleads you at ever oppotunity into spending money that you don't need to. Truly despicable.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome! I have been using Turbox Tax for years. I have never had a problem. So easy to use!
Date published: 2023-04-12
Rated 1 out of 5 by from Non-intuitive, lacking in clarity and explanaton The program does odd things without explanation. For example, I entered property tax, expense, and other info for renting my home, but the numbers shown in the program were completely different, without explanation. Further, when I asked the tax "experts", they didn't know what was going on either. In fact, I chatted with support "experts" about 6 times and not a single time did they know the answer to my question, with one exception. The exception was when the support person checked somewhere for about 45 minutes and finally came back and said the strange numbers shown were correct, even though they did not match the methodology used last year. Further, the program constantly asks for information I have provided many times in previous years, information that could not have changed. That is very frustrating and irritating because it should be in the program already.
Date published: 2023-04-12
Rated 5 out of 5 by from A great tool for tax filing My wife and I have used TurboTax for a number of years for personal and business filings. It is very helpful in guiding you through the process and lets you file electronically, getting refunds directly deposited.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Easy to use, walks you through the forms, REALLY like the reviewing of the documents, even when I made a boo-boo.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax makes it easy! Turbo Tax makes it very easy. We are confident that TurboTax will help us if we would need the assistance.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax helped me to e-file my federal and state income tax returns.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo charges too much. They charge too much. Àaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Date published: 2023-04-12
Rated 4 out of 5 by from SO much better than trying to go it alone! I was hoping to use the free version, but since my spouse had 1099 income, we had to file a Schedule C and that made us ineligible for the free version and we had to go with Deluxe. The step-by-step "interview" style of the software is great and there are easy ways to get more information along the way.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3172
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 10945-A Last year I was prompted to put in my 1095-a info, this year I had to do a search to find where to input the information. Almost missed it!
Date published: 2023-04-12
Rated 1 out of 5 by from TERRIBLE Terrible - expensive, confusing, incomplete, misleads you at ever oppotunity into spending money that you don't need to. Truly despicable.
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome! I have been using Turbox Tax for years. I have never had a problem. So easy to use!
Date published: 2023-04-12
Rated 1 out of 5 by from Non-intuitive, lacking in clarity and explanaton The program does odd things without explanation. For example, I entered property tax, expense, and other info for renting my home, but the numbers shown in the program were completely different, without explanation. Further, when I asked the tax "experts", they didn't know what was going on either. In fact, I chatted with support "experts" about 6 times and not a single time did they know the answer to my question, with one exception. The exception was when the support person checked somewhere for about 45 minutes and finally came back and said the strange numbers shown were correct, even though they did not match the methodology used last year. Further, the program constantly asks for information I have provided many times in previous years, information that could not have changed. That is very frustrating and irritating because it should be in the program already.
Date published: 2023-04-12
Rated 5 out of 5 by from A great tool for tax filing My wife and I have used TurboTax for a number of years for personal and business filings. It is very helpful in guiding you through the process and lets you file electronically, getting refunds directly deposited.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Easy to use, walks you through the forms, REALLY like the reviewing of the documents, even when I made a boo-boo.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax makes it easy! Turbo Tax makes it very easy. We are confident that TurboTax will help us if we would need the assistance.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax helped me to e-file my federal and state income tax returns.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo charges too much. They charge too much. Àaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Date published: 2023-04-12
Rated 4 out of 5 by from SO much better than trying to go it alone! I was hoping to use the free version, but since my spouse had 1099 income, we had to file a Schedule C and that made us ineligible for the free version and we had to go with Deluxe. The step-by-step "interview" style of the software is great and there are easy ways to get more information along the way.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3172