TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax 2022 Just Gets Worse I can't do my taxes without Turbo Tax, but each year it gets worse, more bugs, loops back through previous entries, changes in what is to be entered, etc.
Date published: 2023-04-14
Rated 3 out of 5 by from Overall, still a good solution Better in the past in my opinion. Upselling to higher features seem to have increased, which is very distracting. Offer the choices up front, then once I choose, DONT ASK AGAIN. Also there was a bug this year. In the "review" step, it showed that some fields were missed in my W2, then when I filled them out, it counted the W2 income twice & showed I owed a ton of money. I had to go back and figure out that it had double counted the income and I had to remove the duplicate W2. I followed all of the directions exaclty, and have used Turbotax for many years - so somehow this seems like a bug.
Date published: 2023-04-14
Rated 5 out of 5 by from Very helpful walk through Your well written out explanations when I have issues with my taxes is extremely enlightening. There are many things we are not aware of when doing taxes especially with everything changing. Every time there is a mishap your website is able to clearly navigate me in the direction I need to go. whether to find whatever form it is I'm missing or just to fix an error in something I inputted. To the ones writing the "this could be the issue" sections well done.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is Easy to Use TurboTax walked us through a very complicated process.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is good, convenient, bug free very good, convenient, bug free, saves time and effort
Date published: 2023-04-14
Rated 4 out of 5 by from Great except for Georgia Film form Please set it up so that the Georgia film form is NOT automatic. It is almost impossible to get rid of it.
Date published: 2023-04-14
Rated 2 out of 5 by from No Help I keep getting an Error with AGI and haven't been able to chat with a REAL person. This is so frustrating.
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes made easier I can say 2 words to describe my use of your online tax preparation tools " thank you". Yep thats it. I appreciate the ease of this product and I do my husbands and my taxes and both my young adult kids.
Date published: 2023-04-14
Rated 5 out of 5 by from Too convenient despite higher $ than competitors I use TurboTax due to the convenience of referencing prior tax returns for any additional or complicated reporting requirements such as how to report MCC, stock gains/losses, dividends received, educational credits, etc. I've used a CPA once during Covid to ensure all credits maximized, but I realized following year, TurboTax was nearly the same for cheaper. Hard to justify using other online providers unless the $ goes up drastically
Date published: 2023-04-14
Rated 3 out of 5 by from Plus & Minus Quick program, questions pertinent but printing out form did not work and the mandatgory upgrade which in my case is not neededand only asked at the very end is annoying .
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3140
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax 2022 Just Gets Worse I can't do my taxes without Turbo Tax, but each year it gets worse, more bugs, loops back through previous entries, changes in what is to be entered, etc.
Date published: 2023-04-14
Rated 3 out of 5 by from Overall, still a good solution Better in the past in my opinion. Upselling to higher features seem to have increased, which is very distracting. Offer the choices up front, then once I choose, DONT ASK AGAIN. Also there was a bug this year. In the "review" step, it showed that some fields were missed in my W2, then when I filled them out, it counted the W2 income twice & showed I owed a ton of money. I had to go back and figure out that it had double counted the income and I had to remove the duplicate W2. I followed all of the directions exaclty, and have used Turbotax for many years - so somehow this seems like a bug.
Date published: 2023-04-14
Rated 5 out of 5 by from Very helpful walk through Your well written out explanations when I have issues with my taxes is extremely enlightening. There are many things we are not aware of when doing taxes especially with everything changing. Every time there is a mishap your website is able to clearly navigate me in the direction I need to go. whether to find whatever form it is I'm missing or just to fix an error in something I inputted. To the ones writing the "this could be the issue" sections well done.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is Easy to Use TurboTax walked us through a very complicated process.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is good, convenient, bug free very good, convenient, bug free, saves time and effort
Date published: 2023-04-14
Rated 4 out of 5 by from Great except for Georgia Film form Please set it up so that the Georgia film form is NOT automatic. It is almost impossible to get rid of it.
Date published: 2023-04-14
Rated 2 out of 5 by from No Help I keep getting an Error with AGI and haven't been able to chat with a REAL person. This is so frustrating.
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes made easier I can say 2 words to describe my use of your online tax preparation tools " thank you". Yep thats it. I appreciate the ease of this product and I do my husbands and my taxes and both my young adult kids.
Date published: 2023-04-14
Rated 5 out of 5 by from Too convenient despite higher $ than competitors I use TurboTax due to the convenience of referencing prior tax returns for any additional or complicated reporting requirements such as how to report MCC, stock gains/losses, dividends received, educational credits, etc. I've used a CPA once during Covid to ensure all credits maximized, but I realized following year, TurboTax was nearly the same for cheaper. Hard to justify using other online providers unless the $ goes up drastically
Date published: 2023-04-14
Rated 3 out of 5 by from Plus & Minus Quick program, questions pertinent but printing out form did not work and the mandatgory upgrade which in my case is not neededand only asked at the very end is annoying .
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3140