TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to follow and reliable My primary responsibility was finding the information.
Date published: 2023-04-12
Rated 2 out of 5 by from Almost irritating It’s just monotonous and redundant to have to review the info you put in, at least 4 times.., I understand that it’s to check and be sure stuff is right. But it’s almost to much… and there’s an ungodly amount of fees that you pay to file and get your money.. 39$ just to direct deposition.. on top of the 150 I had to pay to do my taxes with a 1099… thats a little ridiculous
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use! Easy to fill out and understand. I appreciate the step by step process.
Date published: 2023-04-12
Rated 5 out of 5 by from awesome love I have used turbo tax for seven years and i have never had any problems.
Date published: 2023-04-12
Rated 2 out of 5 by from confusion about live help paid $129 for live help and thought someone would automatically review my return at the end and that did not happen.
Date published: 2023-04-12
Rated 5 out of 5 by from Great program The people who help me are phenomenal ! They are gracious as well.
Date published: 2023-04-12
Rated 5 out of 5 by from Makes my life so much easier Easy to follow and good explanations if a question arises
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3135
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It automatically put me in premium w/o asking For the most part I have enjoyed TT but this year it started my return in TT Premium with out giving me an option for a lesser product at a cheaper price. When I was ready to file, it cost me $209 which I could have paid to have someone do the taxes for me. My option was pay the 209 or delete and start over... My time has a value too so either way I was charged hundreds more than I should have. My look at other products next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Excellent Service My family has used Turbo Tax before but this was my first time doing it by myself. It was thorough and easily understood, with a bounty of information along the way.
Date published: 2023-04-12
Rated 3 out of 5 by from turbo tax can be confusing at times it was very confusing at times and the costs were not accurately explained at the beginning
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to follow and reliable My primary responsibility was finding the information.
Date published: 2023-04-12
Rated 2 out of 5 by from Almost irritating It’s just monotonous and redundant to have to review the info you put in, at least 4 times.., I understand that it’s to check and be sure stuff is right. But it’s almost to much… and there’s an ungodly amount of fees that you pay to file and get your money.. 39$ just to direct deposition.. on top of the 150 I had to pay to do my taxes with a 1099… thats a little ridiculous
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is easy to use! Easy to fill out and understand. I appreciate the step by step process.
Date published: 2023-04-12
Rated 5 out of 5 by from awesome love I have used turbo tax for seven years and i have never had any problems.
Date published: 2023-04-12
Rated 2 out of 5 by from confusion about live help paid $129 for live help and thought someone would automatically review my return at the end and that did not happen.
Date published: 2023-04-12
Rated 5 out of 5 by from Great program The people who help me are phenomenal ! They are gracious as well.
Date published: 2023-04-12
Rated 5 out of 5 by from Makes my life so much easier Easy to follow and good explanations if a question arises
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3135