TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TurboTax Good but not Excellent I had to contact customer support and unfortunately spent 20 on first phone call to only be disconnected with no return call. Then I made another call, to only be cut off shortly after explaining my problem.
Date published: 2023-04-12
Rated 5 out of 5 by from Great service and Expert! Turbo tax full service saves me weeks of stress and frustration. 5 years and will stick with in future
Date published: 2023-04-12
Rated 5 out of 5 by from Great and Awesome I have been using TurboTax for many years. I had a great experience and I recommended using it to everyone.
Date published: 2023-04-12
Rated 4 out of 5 by from First Time Doing Taxes, it wasn't scary! Very direct, notified missing information or info that may be wrong, offered live assistant option.
Date published: 2023-04-12
Rated 1 out of 5 by from See Below! The price I paid for Turbotax went up sky-high this year! What happened? I could have taken my taxes to a CPA and not have been charged any more. I bought Turbotax at Bestbuy as usual and you added hundreds more when I did them. I have used your product for many years but may have to find someone else in the future. Can't afford this!
Date published: 2023-04-12
Rated 4 out of 5 by from Easy to Use They walked me through step by step. Easy process.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Tax Product 10years running and I still appreciate how easy Turbo Tax is to use despite all the tax law changes.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Super easy to use and straight forward way to get your taxes done!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is easy and fast this was my first time doing taxes on my own and it was very easy
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax AND Customer Service is Simply GREAT! I was having difficulty with Turbo Tax not recognizing my email address and electronic filing. Agents contacted were Impris (she spent 1 hr and 8 min) helping to resolve one problem and Marilyn who stepped me through the electronic filing. The electronic filing window rejected as it didn't recognize my email address after several attempts. After several minutes, she suggested to capitalize all letters in both addresses vice lower characters and it was accepted.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3118
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Good but not Excellent I had to contact customer support and unfortunately spent 20 on first phone call to only be disconnected with no return call. Then I made another call, to only be cut off shortly after explaining my problem.
Date published: 2023-04-12
Rated 5 out of 5 by from Great service and Expert! Turbo tax full service saves me weeks of stress and frustration. 5 years and will stick with in future
Date published: 2023-04-12
Rated 5 out of 5 by from Great and Awesome I have been using TurboTax for many years. I had a great experience and I recommended using it to everyone.
Date published: 2023-04-12
Rated 4 out of 5 by from First Time Doing Taxes, it wasn't scary! Very direct, notified missing information or info that may be wrong, offered live assistant option.
Date published: 2023-04-12
Rated 1 out of 5 by from See Below! The price I paid for Turbotax went up sky-high this year! What happened? I could have taken my taxes to a CPA and not have been charged any more. I bought Turbotax at Bestbuy as usual and you added hundreds more when I did them. I have used your product for many years but may have to find someone else in the future. Can't afford this!
Date published: 2023-04-12
Rated 4 out of 5 by from Easy to Use They walked me through step by step. Easy process.
Date published: 2023-04-12
Rated 5 out of 5 by from Great Tax Product 10years running and I still appreciate how easy Turbo Tax is to use despite all the tax law changes.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Great Super easy to use and straight forward way to get your taxes done!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbotax is easy and fast this was my first time doing taxes on my own and it was very easy
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax AND Customer Service is Simply GREAT! I was having difficulty with Turbo Tax not recognizing my email address and electronic filing. Agents contacted were Impris (she spent 1 hr and 8 min) helping to resolve one problem and Marilyn who stepped me through the electronic filing. The electronic filing window rejected as it didn't recognize my email address after several attempts. After several minutes, she suggested to capitalize all letters in both addresses vice lower characters and it was accepted.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3118