TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

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Rated 2 out of 5 by from Usually love Turbotax -- Gave me trouble this year My W2 must have been imported incorrectly through ADP - my state returns said I owed over $10,000 to NYC, which made no sense. It was very opaque to understand what was wrong, Turbotax doesn't provide any option to note that the calculation looks off, or a clear way to introspect how your W2 looks (maybe there is a way to do this, but I didn't see it). Finally after hours of frustration, I thought to just re-enter my W2 manually, and after that my state return looked as predicted. Furthermore, Turbotax forced me to get Premium instead of Deluxe, because of Capital Gains, but I'm not sure I needed it for my specific scenario. So that was another $60 wasted.
Date published: 2023-04-12
Rated 5 out of 5 by from Solid stuff User friendly, easy and fast for basic returns. Solid stuff !
Date published: 2023-04-12
Rated 5 out of 5 by from Anthony was very helpful I was having some difficulties doing my taxes for the first time. He walked me through the best way to go about doing them while being friendly.
Date published: 2023-04-12
Rated 5 out of 5 by from turbo tax I found that the 2023 Turbo tax premier easy to use and made the filing of myu taxes simple.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Is Great Again We have used TurboTax again for our 2022 taxes. It worked great -- once again.
Date published: 2023-04-12
Rated 3 out of 5 by from TurboTax makes life a little more stressful Forced to pay $119 dollar Premium on top of the $59 for using an app to buy and sell stocks that I withdrew only making a $1.00 profit after everything. I feel very screwed over by your system, and I've been using it for a few years. Might not use TurboTax to file next year, it was not worth it for me at all.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy. Easy. Easy... and Super Fast! I've used turbo tax for many years and in the beginning, turbo tax was a bit difficult, however, over the years, it's gotten easier and faster as the software has evolved. The questions are streamlined, easy to read, and simple yes/no (for the most part).
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is simple I like the simplicity of the user interface. Also, is very user friendly in terms of questions and doubts.
Date published: 2023-04-12
Rated 1 out of 5 by from Service to downgrade plan poor I was not able to reduce the amount of care I wanted I no longer wanted the turbo tax live but it would not let me
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy Super easy to file taxes, great content for most widely asked questions.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3108
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Usually love Turbotax -- Gave me trouble this year My W2 must have been imported incorrectly through ADP - my state returns said I owed over $10,000 to NYC, which made no sense. It was very opaque to understand what was wrong, Turbotax doesn't provide any option to note that the calculation looks off, or a clear way to introspect how your W2 looks (maybe there is a way to do this, but I didn't see it). Finally after hours of frustration, I thought to just re-enter my W2 manually, and after that my state return looked as predicted. Furthermore, Turbotax forced me to get Premium instead of Deluxe, because of Capital Gains, but I'm not sure I needed it for my specific scenario. So that was another $60 wasted.
Date published: 2023-04-12
Rated 5 out of 5 by from Solid stuff User friendly, easy and fast for basic returns. Solid stuff !
Date published: 2023-04-12
Rated 5 out of 5 by from Anthony was very helpful I was having some difficulties doing my taxes for the first time. He walked me through the best way to go about doing them while being friendly.
Date published: 2023-04-12
Rated 5 out of 5 by from turbo tax I found that the 2023 Turbo tax premier easy to use and made the filing of myu taxes simple.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Is Great Again We have used TurboTax again for our 2022 taxes. It worked great -- once again.
Date published: 2023-04-12
Rated 3 out of 5 by from TurboTax makes life a little more stressful Forced to pay $119 dollar Premium on top of the $59 for using an app to buy and sell stocks that I withdrew only making a $1.00 profit after everything. I feel very screwed over by your system, and I've been using it for a few years. Might not use TurboTax to file next year, it was not worth it for me at all.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy. Easy. Easy... and Super Fast! I've used turbo tax for many years and in the beginning, turbo tax was a bit difficult, however, over the years, it's gotten easier and faster as the software has evolved. The questions are streamlined, easy to read, and simple yes/no (for the most part).
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is simple I like the simplicity of the user interface. Also, is very user friendly in terms of questions and doubts.
Date published: 2023-04-12
Rated 1 out of 5 by from Service to downgrade plan poor I was not able to reduce the amount of care I wanted I no longer wanted the turbo tax live but it would not let me
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy Super easy to file taxes, great content for most widely asked questions.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3108