TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Let it be known I was too lazy to restart, no need Because of covid I had a quiet year. This year will be my easiest/simple return yet, but it will be my most expensive with a price tag of 209 and told I cant downgrade product. I will swallow this bitter pill out of loyalty but the early predatory move will not be forgotten
Date published: 2023-04-12
Rated 1 out of 5 by from Huge Charges I was told, despite having had a single, part-time job working for FSY last year, that my tax return did not qualify as "simple," and therefore needed to upgrade to the cheapest option of $60. (I made a total of about $4,000 last year). I reluctantly agreed, as I would be getting a $126 refund. They proceeded to apply the charge for EACH STATE and FEDERAL taxes, for a total of $240 to my account. They revealed this number only after getting my card info and charging me. I just wanted to not go to jail over taxes. And this charge was BEYOND exorbitant. On top of that, I was then informed that I'd have to file by mail anyway. 1/5 stars, would go negative if I could.
Date published: 2023-04-12
Rated 5 out of 5 by from Wish everything was this easy! Turbo Tax takes just a few hours and prompts all the information I need to pull for a quick completion.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome It is so easy to use and I would recommend it to everybody.
Date published: 2023-04-12
Rated 5 out of 5 by from Self-Employed TurboTax Made It Easy It was very thorough and went through the necessary steps to prepare and file my taxes.
Date published: 2023-04-12
Rated 2 out of 5 by from Too Many Fees! Good user interface. The added charges for purchasing and filing state taxes is absurd and the reason for the poor review. People with simple tax returns are better off with less expensive options!
Date published: 2023-04-12
Rated 1 out of 5 by from Fees are insane took almost my entire return input it myself why is it high... entire return was $340 and only got $114 of it
Date published: 2023-04-12
Rated 5 out of 5 by from AWESOME EASY PROCESS AND LOTS OF HELPFUL INFORMATION TO GUIDE YOU.
Date published: 2023-04-12
Rated 4 out of 5 by from Good product I have used Turbo Tax for years. I continue to use it because it is the easiest way to get my taxes done. The question format covers everything that I need I use the Deluxe version, but have not tried anything more than that. I can only speak to simple returns.
Date published: 2023-04-12
Rated 2 out of 5 by from Lots of software quality problems I have been a software developer & manager for 40+ years. I am quite concerned about the numerous quality issues I encountered when preparing my 2023 tax return with TurboTax (I saw problems in TurboTax for the last couple of years as well). I have used TurboTax for many years. It seems that over the last few years the quality has gone down. Most of the problems I see are not in the main tax calculation part of the program - more in the flow of how you go through the steps, wording on screens, etc. However, some problems were more important. For example, they calculated the penalty for not making estimated tax deposits in large enough amounts, based on the usual assumption that my income was spread evenly through the year. TT calculated the penalty correctly for that assumption. There is a place in the program where I was able to enter the additional detail of what income was received in which quarter, and that (correctly) eliminated the penalty. The problem was that TT should have flagged that penalty as something to ask me about rather than silently putting the penalty in the tiny box on the 1040 form. I was only aware of the penalty because I did some extremely detailed review of the return (multiple times) and finally noticed that the refund didn't exactly match the refund I had manually calculated. That led me to dig deeper, and I discovered the penalty. After that, I looked more closely at some of the "less common" choices in TT that are not presented in the step-by-step flow of screens, and I was able to enter the detailed dates for my income. This eliminated the penalty. Another big concern is the number of updates to the program long after January 1. Even during April there were updates almost every time I opened the program. This is scary when you think about all the people who submitted their tax return early in the year, when TT had not yet fixed all those defects. On top of that, they never tell you which forms or calculations have corrections when there is an update to the program, so you have no way to know if there are changes to forms that are critical to your own return. Based on my experience in the software industry, it is clear that Intuit is not devoting enough resources to ensuring that TurboTax is working correctly. After all the years I have used TT to file my taxes, I no longer have any confidence in this product!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3086
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Let it be known I was too lazy to restart, no need Because of covid I had a quiet year. This year will be my easiest/simple return yet, but it will be my most expensive with a price tag of 209 and told I cant downgrade product. I will swallow this bitter pill out of loyalty but the early predatory move will not be forgotten
Date published: 2023-04-12
Rated 1 out of 5 by from Huge Charges I was told, despite having had a single, part-time job working for FSY last year, that my tax return did not qualify as "simple," and therefore needed to upgrade to the cheapest option of $60. (I made a total of about $4,000 last year). I reluctantly agreed, as I would be getting a $126 refund. They proceeded to apply the charge for EACH STATE and FEDERAL taxes, for a total of $240 to my account. They revealed this number only after getting my card info and charging me. I just wanted to not go to jail over taxes. And this charge was BEYOND exorbitant. On top of that, I was then informed that I'd have to file by mail anyway. 1/5 stars, would go negative if I could.
Date published: 2023-04-12
Rated 5 out of 5 by from Wish everything was this easy! Turbo Tax takes just a few hours and prompts all the information I need to pull for a quick completion.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome It is so easy to use and I would recommend it to everybody.
Date published: 2023-04-12
Rated 5 out of 5 by from Self-Employed TurboTax Made It Easy It was very thorough and went through the necessary steps to prepare and file my taxes.
Date published: 2023-04-12
Rated 2 out of 5 by from Too Many Fees! Good user interface. The added charges for purchasing and filing state taxes is absurd and the reason for the poor review. People with simple tax returns are better off with less expensive options!
Date published: 2023-04-12
Rated 1 out of 5 by from Fees are insane took almost my entire return input it myself why is it high... entire return was $340 and only got $114 of it
Date published: 2023-04-12
Rated 5 out of 5 by from AWESOME EASY PROCESS AND LOTS OF HELPFUL INFORMATION TO GUIDE YOU.
Date published: 2023-04-12
Rated 4 out of 5 by from Good product I have used Turbo Tax for years. I continue to use it because it is the easiest way to get my taxes done. The question format covers everything that I need I use the Deluxe version, but have not tried anything more than that. I can only speak to simple returns.
Date published: 2023-04-12
Rated 2 out of 5 by from Lots of software quality problems I have been a software developer & manager for 40+ years. I am quite concerned about the numerous quality issues I encountered when preparing my 2023 tax return with TurboTax (I saw problems in TurboTax for the last couple of years as well). I have used TurboTax for many years. It seems that over the last few years the quality has gone down. Most of the problems I see are not in the main tax calculation part of the program - more in the flow of how you go through the steps, wording on screens, etc. However, some problems were more important. For example, they calculated the penalty for not making estimated tax deposits in large enough amounts, based on the usual assumption that my income was spread evenly through the year. TT calculated the penalty correctly for that assumption. There is a place in the program where I was able to enter the additional detail of what income was received in which quarter, and that (correctly) eliminated the penalty. The problem was that TT should have flagged that penalty as something to ask me about rather than silently putting the penalty in the tiny box on the 1040 form. I was only aware of the penalty because I did some extremely detailed review of the return (multiple times) and finally noticed that the refund didn't exactly match the refund I had manually calculated. That led me to dig deeper, and I discovered the penalty. After that, I looked more closely at some of the "less common" choices in TT that are not presented in the step-by-step flow of screens, and I was able to enter the detailed dates for my income. This eliminated the penalty. Another big concern is the number of updates to the program long after January 1. Even during April there were updates almost every time I opened the program. This is scary when you think about all the people who submitted their tax return early in the year, when TT had not yet fixed all those defects. On top of that, they never tell you which forms or calculations have corrections when there is an update to the program, so you have no way to know if there are changes to forms that are critical to your own return. Based on my experience in the software industry, it is clear that Intuit is not devoting enough resources to ensuring that TurboTax is working correctly. After all the years I have used TT to file my taxes, I no longer have any confidence in this product!
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3086