TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from couldnt file electronically What a frustrating experience, efiled 3 times, I have my correct agi from the IRS in a letter from them, you keep telling me its not right. Its the same amount on my return from last year and the same amount in a confirmed letter from the IRS.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome it was a good experience, I will probab;y continue to use turbo tax in the future
Date published: 2021-05-18
Rated 4 out of 5 by from Fairly easy process We ran into an issue and someone walked us through via chat. They helped us with our problem.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Gets It Done I've been using Turbo Tax for years now. I makes life easier, and the expert help is excellent!
Date published: 2021-05-18
Rated 3 out of 5 by from Easy to use but not free Turbo Tax is not free like the commercial says but it is easy to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great easy to use. user friendly have use it for years
Date published: 2021-05-18
Rated 2 out of 5 by from Charged more than i thought It said that it was going to be free. I have a simple return and ended up paying 110...if i knew it was going to be this much, i would have taken them somewhere
Date published: 2021-05-18
Rated 5 out of 5 by from Great software Easy to use and gives me confidence as I complete my return
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review Fairly easy to navigate. Starts where it left off.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax needs to be updated I started with the Deluxe version but couldn't get it to connect with the state. I spoke with several customer service techs which made great efforts to help me. I finally bought a Basic version which I was able to connect to state - spent at least 10 hours trying to get the Deluxe version to work - Paid for a econnection via the the customer service rep via my credit card and purchased a basic version of turbo and paid for a second state connection . Purchasing two versions of basically the same software and paying twice to send my return is unacceptable. I've used turbo tax for at least 15 years - not sure I'll use it again - costly and frustrating to use.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 309
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from couldnt file electronically What a frustrating experience, efiled 3 times, I have my correct agi from the IRS in a letter from them, you keep telling me its not right. Its the same amount on my return from last year and the same amount in a confirmed letter from the IRS.
Date published: 2021-05-18
Rated 5 out of 5 by from awesome it was a good experience, I will probab;y continue to use turbo tax in the future
Date published: 2021-05-18
Rated 4 out of 5 by from Fairly easy process We ran into an issue and someone walked us through via chat. They helped us with our problem.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax Gets It Done I've been using Turbo Tax for years now. I makes life easier, and the expert help is excellent!
Date published: 2021-05-18
Rated 3 out of 5 by from Easy to use but not free Turbo Tax is not free like the commercial says but it is easy to use.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Awesome Great easy to use. user friendly have use it for years
Date published: 2021-05-18
Rated 2 out of 5 by from Charged more than i thought It said that it was going to be free. I have a simple return and ended up paying 110...if i knew it was going to be this much, i would have taken them somewhere
Date published: 2021-05-18
Rated 5 out of 5 by from Great software Easy to use and gives me confidence as I complete my return
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review Fairly easy to navigate. Starts where it left off.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax needs to be updated I started with the Deluxe version but couldn't get it to connect with the state. I spoke with several customer service techs which made great efforts to help me. I finally bought a Basic version which I was able to connect to state - spent at least 10 hours trying to get the Deluxe version to work - Paid for a econnection via the the customer service rep via my credit card and purchased a basic version of turbo and paid for a second state connection . Purchasing two versions of basically the same software and paying twice to send my return is unacceptable. I've used turbo tax for at least 15 years - not sure I'll use it again - costly and frustrating to use.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 309