TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Multi year user Habe uses Tuebo Tax for years and love the ease and thoroughness of it.
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax 2022 Filing Turbo Tax filing has been very disappointed for 2022 tax year! I was not able to enter some & had to enter via forms + 2021 taxes did not downloaded for using with 2022 returns! TurboTax Customer Support Reps were exceptional (even though the first 2 Reps could not resolve the data entry issues). The 3rd Rep was able to help with payment + transmit 2022 taxes! Grateful for TurboTax support staffs!!!
Date published: 2023-04-20
Rated 1 out of 5 by from Very disappointed customer I will not use TurboTax in the future. I had a very bad experience this year. Details below. - I ran two scenarios in TT; one where I would file separately from my husband, and one where we would file jointly -- TT showed me that filing separately would get me ~$3600 return - I logged out one day when it was showing me that it estimated me at a ~$3600 return, and when I logged back in a week later, after my husband had filed, that number was now ~$612; I have no idea how/why that refund dropped and there was no easy way for me to figure it out - I also ran into a software bug where I was presented with an error in a worksheet I shouldn't even have been filing (an HSA worksheet when I didn't contribute to an HSA in 2022) saying that I had noted elsewhere that my husband could be claimed as a dependent of another -- I double checked all my federal worksheet inputs and verified I had answered that question "No" - I had to upgrade to a more expensive product in order to get direct support on the software bug - When trying to work with Support, the cobrowse function didn't work and I had to download additional software - The support tech talked me through how to delete the erroneous worksheet from my files so I could proceed with e-filing - I requested a refund for the unnecessary upgrade I had to get to support a bug in your system verbally on the support line, and was told I'd have to fill out another form in order to request a refund (ridiculous, terrible experience) - By the time I was through with Support, I didn't even have the energy to talk to a tax expert to ask about the concerning change in my refund - I also just generally think TurboTax has a lot of dark UI patterns that try to trick people into paying for more expensive products unnecessarily I will not be using your product again. I hope you read this and provide me a refund. And that you address some of these issues proactively.
Date published: 2023-04-20
Rated 4 out of 5 by from turbo tax 2022 It was very simple to understand. The steps are easy to follow. You can follow very easily.
Date published: 2023-04-20
Rated 4 out of 5 by from It helps alot I hate filing but they help make it easier. Keep it going.
Date published: 2023-04-20
Rated 5 out of 5 by from First Timer User This was my first time using Turbo Tax. I am totally satisfied.
Date published: 2023-04-20
Rated 5 out of 5 by from Loved the live help Twice I had to have a tax expert call me to assist with my taxes. Both individuals were awesome! Friendly, professional, timely.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was quick easy and effecient my tax time was quick easy and correct. I would recommend it to any one.
Date published: 2023-04-20
Rated 5 out of 5 by from a was great prosess.. and help full easy to use happy with it all
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax is terrible Bad experience. Cost me &800 in fees that I don’t intend on paying
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Multi year user Habe uses Tuebo Tax for years and love the ease and thoroughness of it.
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax 2022 Filing Turbo Tax filing has been very disappointed for 2022 tax year! I was not able to enter some & had to enter via forms + 2021 taxes did not downloaded for using with 2022 returns! TurboTax Customer Support Reps were exceptional (even though the first 2 Reps could not resolve the data entry issues). The 3rd Rep was able to help with payment + transmit 2022 taxes! Grateful for TurboTax support staffs!!!
Date published: 2023-04-20
Rated 1 out of 5 by from Very disappointed customer I will not use TurboTax in the future. I had a very bad experience this year. Details below. - I ran two scenarios in TT; one where I would file separately from my husband, and one where we would file jointly -- TT showed me that filing separately would get me ~$3600 return - I logged out one day when it was showing me that it estimated me at a ~$3600 return, and when I logged back in a week later, after my husband had filed, that number was now ~$612; I have no idea how/why that refund dropped and there was no easy way for me to figure it out - I also ran into a software bug where I was presented with an error in a worksheet I shouldn't even have been filing (an HSA worksheet when I didn't contribute to an HSA in 2022) saying that I had noted elsewhere that my husband could be claimed as a dependent of another -- I double checked all my federal worksheet inputs and verified I had answered that question "No" - I had to upgrade to a more expensive product in order to get direct support on the software bug - When trying to work with Support, the cobrowse function didn't work and I had to download additional software - The support tech talked me through how to delete the erroneous worksheet from my files so I could proceed with e-filing - I requested a refund for the unnecessary upgrade I had to get to support a bug in your system verbally on the support line, and was told I'd have to fill out another form in order to request a refund (ridiculous, terrible experience) - By the time I was through with Support, I didn't even have the energy to talk to a tax expert to ask about the concerning change in my refund - I also just generally think TurboTax has a lot of dark UI patterns that try to trick people into paying for more expensive products unnecessarily I will not be using your product again. I hope you read this and provide me a refund. And that you address some of these issues proactively.
Date published: 2023-04-20
Rated 4 out of 5 by from turbo tax 2022 It was very simple to understand. The steps are easy to follow. You can follow very easily.
Date published: 2023-04-20
Rated 4 out of 5 by from It helps alot I hate filing but they help make it easier. Keep it going.
Date published: 2023-04-20
Rated 5 out of 5 by from First Timer User This was my first time using Turbo Tax. I am totally satisfied.
Date published: 2023-04-20
Rated 5 out of 5 by from Loved the live help Twice I had to have a tax expert call me to assist with my taxes. Both individuals were awesome! Friendly, professional, timely.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was quick easy and effecient my tax time was quick easy and correct. I would recommend it to any one.
Date published: 2023-04-20
Rated 5 out of 5 by from a was great prosess.. and help full easy to use happy with it all
Date published: 2023-04-20
Rated 1 out of 5 by from TurboTax is terrible Bad experience. Cost me &800 in fees that I don’t intend on paying
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 309