TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 2 out of 5 by from More Expense and Confusion Each year this service gets more and more expensive, but I don't feel like the program is improving or providing more of a service to reflect the increase each year. Too many advertising to upgrade too Max Pro, this was too time consuming, and extremely confusing
Date published: 2022-04-19
Rated 5 out of 5 by from turbotax is great i really enjoyed doing my taxes on turbotax live, it was very helpful
Date published: 2022-04-19
Rated 4 out of 5 by from We have been using Turbo Tax for over 20 years! Need to make it easier to move tax information from an obsolete computer to a newer model. I started with 2 Dells then went to 2 mini-macs and a Mac book pro. Need more than one security question when we forget the password to access information. I am 67 so memory and computer skills not getting better. ha!~
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to use I have been filing my taxes with TurboTax since the beginning of time, and I love it!
Date published: 2022-04-19
Rated 5 out of 5 by from TAX EXPERT CHERI IN TENNESSEE IS THE BEST Had questions regarding early 401k withdrawal relative to Covid 19 penalties and "disaster relief." Cherie in Tennessee assisted and was extremely kind, patient, professional and the most helpful tax expert one could hope to have help them.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is convenient TurboTax was able to remember my previous employers information saving time
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is great easy to follow instructions, and each section was helpful
Date published: 2022-04-19
Rated 5 out of 5 by from Great Help, very easy and stress free! TurboTax is my GO-TO! Very seamless process. THANK YOU
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX SAVED ME A LOT OF STRESS I DID NOT THINK I COULD DO THIS, BUT TURBO COACHED ME RIGHT ON THROUGH
Date published: 2022-04-19
Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 308
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from More Expense and Confusion Each year this service gets more and more expensive, but I don't feel like the program is improving or providing more of a service to reflect the increase each year. Too many advertising to upgrade too Max Pro, this was too time consuming, and extremely confusing
Date published: 2022-04-19
Rated 5 out of 5 by from turbotax is great i really enjoyed doing my taxes on turbotax live, it was very helpful
Date published: 2022-04-19
Rated 4 out of 5 by from We have been using Turbo Tax for over 20 years! Need to make it easier to move tax information from an obsolete computer to a newer model. I started with 2 Dells then went to 2 mini-macs and a Mac book pro. Need more than one security question when we forget the password to access information. I am 67 so memory and computer skills not getting better. ha!~
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to use I have been filing my taxes with TurboTax since the beginning of time, and I love it!
Date published: 2022-04-19
Rated 5 out of 5 by from TAX EXPERT CHERI IN TENNESSEE IS THE BEST Had questions regarding early 401k withdrawal relative to Covid 19 penalties and "disaster relief." Cherie in Tennessee assisted and was extremely kind, patient, professional and the most helpful tax expert one could hope to have help them.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is convenient TurboTax was able to remember my previous employers information saving time
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is great easy to follow instructions, and each section was helpful
Date published: 2022-04-19
Rated 5 out of 5 by from Great Help, very easy and stress free! TurboTax is my GO-TO! Very seamless process. THANK YOU
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX SAVED ME A LOT OF STRESS I DID NOT THINK I COULD DO THIS, BUT TURBO COACHED ME RIGHT ON THROUGH
Date published: 2022-04-19
Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 308