TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax Is A Must-Have Extremely easy and TurboTax really walks you though the tax filing process
Date published: 2023-04-14
Rated 1 out of 5 by from Predatory Constantly sneaking in upsells that aren't required, sometimes due to error, and then if you want to downgrade you have to completely restart after spending 4 hours working on taxes. I should not have had to pay almost $200 after making less than 20k this year. Insane.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Yearly Thank you for continuing to be available yearly. YAY
Date published: 2023-04-14
Rated 5 out of 5 by from Always a great experience I've used Turbo tax for the last 7 years. We even went through an audit and I was so grateful that we had paid for the Max protection. They were such a great help through the whole process!
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and straightforward fast and user friendly. Takes all the thought out of it
Date published: 2023-04-14
Rated 5 out of 5 by from I use it every year. As someone who has a large amount of anxiety surrounding important things like taxes turbotax has made it pretty simple every year to glide through the process.
Date published: 2023-04-14
Rated 1 out of 5 by from charged twice for state tax! i already paid the state tax 'fee' for e-file and had to pay a second time when completing on a different desktop than i started on
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic Service Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by from 9yrs strong Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by from Unable to change password from prior year Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3061
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Is A Must-Have Extremely easy and TurboTax really walks you though the tax filing process
Date published: 2023-04-14
Rated 1 out of 5 by from Predatory Constantly sneaking in upsells that aren't required, sometimes due to error, and then if you want to downgrade you have to completely restart after spending 4 hours working on taxes. I should not have had to pay almost $200 after making less than 20k this year. Insane.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Yearly Thank you for continuing to be available yearly. YAY
Date published: 2023-04-14
Rated 5 out of 5 by from Always a great experience I've used Turbo tax for the last 7 years. We even went through an audit and I was so grateful that we had paid for the Max protection. They were such a great help through the whole process!
Date published: 2023-04-14
Rated 5 out of 5 by from Easy and straightforward fast and user friendly. Takes all the thought out of it
Date published: 2023-04-14
Rated 5 out of 5 by from I use it every year. As someone who has a large amount of anxiety surrounding important things like taxes turbotax has made it pretty simple every year to glide through the process.
Date published: 2023-04-14
Rated 1 out of 5 by from charged twice for state tax! i already paid the state tax 'fee' for e-file and had to pay a second time when completing on a different desktop than i started on
Date published: 2023-04-14
Rated 5 out of 5 by from Fantastic Service Turbo Tax is very easy to use and when you run into a problem, the LIVE service is there within minutes to answer your question.
Date published: 2023-04-14
Rated 5 out of 5 by from 9yrs strong Been using for 9yrs and love the ease of use, would recommend
Date published: 2023-04-14
Rated 3 out of 5 by from Unable to change password from prior year Hi! Very frustrating. Could not even begin a return. My email address was found by Turbo, and was able to add my cell, but it would not allow me to change my password, when I clicked, "Forgot password." Had to create a whole new email address and input that as if I were a new customer. Gotta fix this.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3061