TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy to use, accurate every time! I have used turbo tax for years and have never had a problem. They are easy to use and accurate every time!
Date published: 2023-04-12
Rated 2 out of 5 by from Unable to e-File 2022 When e-filing Tax Year 2022, the PIN section only allows to enter a 5-digit number. The form DOES NOT allow the user to enter an IRS-issued IP PIN number, which consists of a 6-digit number. The first e-Filing attempt was rejected hours later due to a missing IP PIN vice a regular PIN. The Turbo-Tax program (download version) does not allow to correct and enter the 6-digit number. We ended up printing the tax forms and mailing thru the USPS system, our taxes. Sorry but the program is faulty. It caused a real pain to find a printer and make a line at the Post Office. Please FIX this issue A very frustrated customer
Date published: 2023-04-12
Rated 5 out of 5 by from Super Helpful Always have an easy time with turbo tax. Use it every year.
Date published: 2023-04-12
Rated 1 out of 5 by from Overpriced and Not helpful The program does not give many tips to make the return fluid. When questions are had, it is an in depth search. The search still leaves me unaware and uneducated about the proper decision.
Date published: 2023-04-12
Rated 5 out of 5 by from Great product but to expensive Software works great but it is to expensive for simple returns and there is way to much upselling within the software. If it isnt better next year i will look elswhere
Date published: 2023-04-12
Rated 1 out of 5 by from Beware of service-will force you to pay for premiu Forced me into using premium service without an option to use the free software. I made negligible income and was scammed by this service.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax Program Crashed Program crashed just as when I wanted to file my paperwork. Had to purchase another program as not able to contact customer support.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is my go to now! I switched to TurboTax this year to try it out. I was not disappointed. Easy to use, quick with filling everything out. Would recommend to everyone 10/10
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is great! Using TurboTax was very easy to follow and the expert advice helpful. Will continue to use in the future.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is excellent at finding the details It is so through in everything. And it makes you check work at least three times. You do it over a few days. Just sign in and it remembers where you are in your filing.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3060
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use, accurate every time! I have used turbo tax for years and have never had a problem. They are easy to use and accurate every time!
Date published: 2023-04-12
Rated 2 out of 5 by from Unable to e-File 2022 When e-filing Tax Year 2022, the PIN section only allows to enter a 5-digit number. The form DOES NOT allow the user to enter an IRS-issued IP PIN number, which consists of a 6-digit number. The first e-Filing attempt was rejected hours later due to a missing IP PIN vice a regular PIN. The Turbo-Tax program (download version) does not allow to correct and enter the 6-digit number. We ended up printing the tax forms and mailing thru the USPS system, our taxes. Sorry but the program is faulty. It caused a real pain to find a printer and make a line at the Post Office. Please FIX this issue A very frustrated customer
Date published: 2023-04-12
Rated 5 out of 5 by from Super Helpful Always have an easy time with turbo tax. Use it every year.
Date published: 2023-04-12
Rated 1 out of 5 by from Overpriced and Not helpful The program does not give many tips to make the return fluid. When questions are had, it is an in depth search. The search still leaves me unaware and uneducated about the proper decision.
Date published: 2023-04-12
Rated 5 out of 5 by from Great product but to expensive Software works great but it is to expensive for simple returns and there is way to much upselling within the software. If it isnt better next year i will look elswhere
Date published: 2023-04-12
Rated 1 out of 5 by from Beware of service-will force you to pay for premiu Forced me into using premium service without an option to use the free software. I made negligible income and was scammed by this service.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbo Tax Program Crashed Program crashed just as when I wanted to file my paperwork. Had to purchase another program as not able to contact customer support.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is my go to now! I switched to TurboTax this year to try it out. I was not disappointed. Easy to use, quick with filling everything out. Would recommend to everyone 10/10
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax is great! Using TurboTax was very easy to follow and the expert advice helpful. Will continue to use in the future.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is excellent at finding the details It is so through in everything. And it makes you check work at least three times. You do it over a few days. Just sign in and it remembers where you are in your filing.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3060