TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Answered all my questions I spoke with three live experts and they all answered my concerns.
Date published: 2023-04-13
Rated 1 out of 5 by from You missed a simple thing I saw no place to enter the Identity Protection Personal Identification Number and my return was submitted without it so it was rejected. And TT says that my credit card "would not be charged until my return was accepted". Well, I already see my credit card WAS charged when I submitted my return the first time. So we will see if I get charged a second time for submitting my return a second time. I have submitted my return for several years now with the IPPIN so I don't understand why it was not highlighted or flagged while I was completing my return this year!!
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax was helpful I like the format to use it relatively easy to use except when you make an error and try to go back to change it. Its difficult to remove things and or fix things such as child dependent or dependent once you have entered that information. The most frustrating thing is when it prompts you to fix something but you cant remove the item to fix the error.
Date published: 2023-04-13
Rated 4 out of 5 by from Very good It will be better if you can make second amendment easier.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax user for years We have been using TurboTax for years, after years of ever climbing filing fees with in person firms. TurboTax makes it pretty straight forward and catches when I need to review something. We are dismayed with rising fees here, but appreciate the convenience.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax was amazing My experience with Turbo Tax was Quick and easy and my favorite part, FREE
Date published: 2023-04-13
Rated 3 out of 5 by from How come my refund is very low in so many years? Too few options to maximize refund, not like before.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX IS GREAT GET IT B4 TAX TIME I LIKE THE EASE OF USE AND THE PRICE. THE WALK THRU'S ARE GREAT THEY COVER EVERYTHING
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is awesome. Very easy to use Great! Turbotax is awesome. Very easy for me to use
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is the gold standard Product takes most of the complexity out of filing taxes and is very user friendly.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3056
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Answered all my questions I spoke with three live experts and they all answered my concerns.
Date published: 2023-04-13
Rated 1 out of 5 by from You missed a simple thing I saw no place to enter the Identity Protection Personal Identification Number and my return was submitted without it so it was rejected. And TT says that my credit card "would not be charged until my return was accepted". Well, I already see my credit card WAS charged when I submitted my return the first time. So we will see if I get charged a second time for submitting my return a second time. I have submitted my return for several years now with the IPPIN so I don't understand why it was not highlighted or flagged while I was completing my return this year!!
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax was helpful I like the format to use it relatively easy to use except when you make an error and try to go back to change it. Its difficult to remove things and or fix things such as child dependent or dependent once you have entered that information. The most frustrating thing is when it prompts you to fix something but you cant remove the item to fix the error.
Date published: 2023-04-13
Rated 4 out of 5 by from Very good It will be better if you can make second amendment easier.
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax user for years We have been using TurboTax for years, after years of ever climbing filing fees with in person firms. TurboTax makes it pretty straight forward and catches when I need to review something. We are dismayed with rising fees here, but appreciate the convenience.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax was amazing My experience with Turbo Tax was Quick and easy and my favorite part, FREE
Date published: 2023-04-13
Rated 3 out of 5 by from How come my refund is very low in so many years? Too few options to maximize refund, not like before.
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX IS GREAT GET IT B4 TAX TIME I LIKE THE EASE OF USE AND THE PRICE. THE WALK THRU'S ARE GREAT THEY COVER EVERYTHING
Date published: 2023-04-13
Rated 5 out of 5 by from Turbotax is awesome. Very easy to use Great! Turbotax is awesome. Very easy for me to use
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is the gold standard Product takes most of the complexity out of filing taxes and is very user friendly.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3056