TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Live assistant was great but sneaky on fees I am grateful for the easy step by step process. I appreciated Stephanie C. my live assistant, she was kind and helpful. I did not appreciate the additional charge at the end. I work all year long and finally get a little relief with my refund only to have more money deducted.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax was wonderful Turbo Tax is a excellent tax service. I would highly recommend their service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax changed my expense data ON ITS OWN I had my returns all checked and ready to send. Printed a copy of them during the "review and file" process. Completed the process and noticed that my refund had changed! Went back and reviewed what was showing and found that expenses for some properties had been CHANGED BY TURBOTAX with no action from me (I was in the "file" process of the program). This is not OK and now forces me to file an amendment even though I never changed the numbers.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Saved My Butt I'll admit, I waited until the last minute to start filing my taxes. This was an especially unwise idea because I added two sources of self-employment income with many deductions to enter...and the day before I was flying out-of-state for several days. Thankfully, TurboTax made it surprisingly easy to import tax info from last year, found tax credits I didn't know existed, and made what would have been a very painful process less painful. I was very pleased to get a decent refund after all was said and done, too. Very grateful!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Rocks It is super easy to use. I recommend it to anyone.
Date published: 2023-04-12
Rated 5 out of 5 by from BRAVO!!! This was a great experience for filing my taxes without paying a large amount from a tax preparer. Turbo Tax was my accountant!!! I will be using Turbo Tax from now on!!!
Date published: 2023-04-12
Rated 2 out of 5 by from Very hard to use for sale of a business property I sold a rental property last year, and did not feel that turbotax did at all well with this. It was not obvious where to enter the data, or how data entered into the turbotax dialogs translated to the actual tax forms. I had to go back and forth between the returns (in "file" section" and the input fields about 15 times. A more direct way to flip back and forth between forms and input would have been appreciated.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use, accurate every time! I have used turbo tax for years and have never had a problem. They are easy to use and accurate every time!
Date published: 2023-04-12
Rated 2 out of 5 by from Unable to e-File 2022 When e-filing Tax Year 2022, the PIN section only allows to enter a 5-digit number. The form DOES NOT allow the user to enter an IRS-issued IP PIN number, which consists of a 6-digit number. The first e-Filing attempt was rejected hours later due to a missing IP PIN vice a regular PIN. The Turbo-Tax program (download version) does not allow to correct and enter the 6-digit number. We ended up printing the tax forms and mailing thru the USPS system, our taxes. Sorry but the program is faulty. It caused a real pain to find a printer and make a line at the Post Office. Please FIX this issue A very frustrated customer
Date published: 2023-04-12
Rated 5 out of 5 by from Super Helpful Always have an easy time with turbo tax. Use it every year.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3044
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Live assistant was great but sneaky on fees I am grateful for the easy step by step process. I appreciated Stephanie C. my live assistant, she was kind and helpful. I did not appreciate the additional charge at the end. I work all year long and finally get a little relief with my refund only to have more money deducted.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax was wonderful Turbo Tax is a excellent tax service. I would highly recommend their service.
Date published: 2023-04-12
Rated 1 out of 5 by from TurboTax changed my expense data ON ITS OWN I had my returns all checked and ready to send. Printed a copy of them during the "review and file" process. Completed the process and noticed that my refund had changed! Went back and reviewed what was showing and found that expenses for some properties had been CHANGED BY TURBOTAX with no action from me (I was in the "file" process of the program). This is not OK and now forces me to file an amendment even though I never changed the numbers.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax Saved My Butt I'll admit, I waited until the last minute to start filing my taxes. This was an especially unwise idea because I added two sources of self-employment income with many deductions to enter...and the day before I was flying out-of-state for several days. Thankfully, TurboTax made it surprisingly easy to import tax info from last year, found tax credits I didn't know existed, and made what would have been a very painful process less painful. I was very pleased to get a decent refund after all was said and done, too. Very grateful!
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Rocks It is super easy to use. I recommend it to anyone.
Date published: 2023-04-12
Rated 5 out of 5 by from BRAVO!!! This was a great experience for filing my taxes without paying a large amount from a tax preparer. Turbo Tax was my accountant!!! I will be using Turbo Tax from now on!!!
Date published: 2023-04-12
Rated 2 out of 5 by from Very hard to use for sale of a business property I sold a rental property last year, and did not feel that turbotax did at all well with this. It was not obvious where to enter the data, or how data entered into the turbotax dialogs translated to the actual tax forms. I had to go back and forth between the returns (in "file" section" and the input fields about 15 times. A more direct way to flip back and forth between forms and input would have been appreciated.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use, accurate every time! I have used turbo tax for years and have never had a problem. They are easy to use and accurate every time!
Date published: 2023-04-12
Rated 2 out of 5 by from Unable to e-File 2022 When e-filing Tax Year 2022, the PIN section only allows to enter a 5-digit number. The form DOES NOT allow the user to enter an IRS-issued IP PIN number, which consists of a 6-digit number. The first e-Filing attempt was rejected hours later due to a missing IP PIN vice a regular PIN. The Turbo-Tax program (download version) does not allow to correct and enter the 6-digit number. We ended up printing the tax forms and mailing thru the USPS system, our taxes. Sorry but the program is faulty. It caused a real pain to find a printer and make a line at the Post Office. Please FIX this issue A very frustrated customer
Date published: 2023-04-12
Rated 5 out of 5 by from Super Helpful Always have an easy time with turbo tax. Use it every year.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3044