TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Gets worse every year I have been unable to file electronically for two years in a row and unable to reach anyone at Intuit to find out why. In the meantime, they charge you for filing the state and you have to fight to get it reimbursed. I will be looking for another product next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Love turbotax! This was a very quick and easy process! I liked this better than the process of other places!
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY EASY TO USE HAVE USED IT FOR 6 YEARS AND AM VERY HAPPY EVERY TIME
Date published: 2023-04-13
Rated 4 out of 5 by from Smooth Experience Overall, the process is smooth. Had a little bit hiccup due to self employment part for the health premiums, but the help tips within Turbo tax.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax Live Full Service Premier Well Worth It! This is two years in a row now where I have gone forward with Turbo tax live full service premier, and I am one happy customer. Please keep up the good work! A big thanks to Paul and Henry!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax representative was extremely helpful owed money this year but the turbo tax representative gave my wife and I great advise on how to prevent owing money again next year.
Date published: 2023-04-13
Rated 5 out of 5 by from I've been using TurboTax for well over 10 years Love being guided through the process of filling out my tax return. I have a much higher degree of confidence that the tax return is right.
Date published: 2023-04-13
Rated 5 out of 5 by from great help I was very confused and needed help. I did not understand why a form was not working. the live person walked me through each set and helped me clear up the mistake.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax really helped with my First Filing I'm new to filing taxes and was confused on my own. TurboTax helped lay it out clearly and guide me the right way.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax has gone downhill I am thoroughly disappointed with my experience this year using both TurboTax Online and the Download products. Just terrible. I used TaxAct for years and liked it better. I used TurboTax last year and even that was better. No way to flag topics in the online version. Not easy to toggle between forms and questions. Help was incomplete. Windows were too big for my laptop and I couldn't always click on Next buttons. Extra charges up the wazoo. Not pleased.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3014
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Gets worse every year I have been unable to file electronically for two years in a row and unable to reach anyone at Intuit to find out why. In the meantime, they charge you for filing the state and you have to fight to get it reimbursed. I will be looking for another product next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Love turbotax! This was a very quick and easy process! I liked this better than the process of other places!
Date published: 2023-04-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY EASY TO USE HAVE USED IT FOR 6 YEARS AND AM VERY HAPPY EVERY TIME
Date published: 2023-04-13
Rated 4 out of 5 by from Smooth Experience Overall, the process is smooth. Had a little bit hiccup due to self employment part for the health premiums, but the help tips within Turbo tax.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax Live Full Service Premier Well Worth It! This is two years in a row now where I have gone forward with Turbo tax live full service premier, and I am one happy customer. Please keep up the good work! A big thanks to Paul and Henry!
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax representative was extremely helpful owed money this year but the turbo tax representative gave my wife and I great advise on how to prevent owing money again next year.
Date published: 2023-04-13
Rated 5 out of 5 by from I've been using TurboTax for well over 10 years Love being guided through the process of filling out my tax return. I have a much higher degree of confidence that the tax return is right.
Date published: 2023-04-13
Rated 5 out of 5 by from great help I was very confused and needed help. I did not understand why a form was not working. the live person walked me through each set and helped me clear up the mistake.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax really helped with my First Filing I'm new to filing taxes and was confused on my own. TurboTax helped lay it out clearly and guide me the right way.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax has gone downhill I am thoroughly disappointed with my experience this year using both TurboTax Online and the Download products. Just terrible. I used TaxAct for years and liked it better. I used TurboTax last year and even that was better. No way to flag topics in the online version. Not easy to toggle between forms and questions. Help was incomplete. Windows were too big for my laptop and I couldn't always click on Next buttons. Extra charges up the wazoo. Not pleased.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3014