TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
Roshn from
Too expensive for the offer
Reducing the products and upgrades cost Giving discounts to users that have stayed with Turbo tax for a while Extremely hard to navigate UI in terms of product upgrades. I wanted to remove premium and the support did not help nor did i see the option when i followed the instructions. Seems like Turbo tax wants to make it hard to find for its users so they would just give up and go with the upgrades I liked the AI helping with autofills . Good job there,
Date published: 2023-04-13
Rated 5 out of 5 by
SidCarole from
Turbo Tax
Debra (from New York) was amazing! She was very friendly and extremely helpful. It was very late for both of us, yet she was professional and a joy to work with.
Date published: 2023-04-13
Rated 3 out of 5 by
JordanLee from
Easy but too much money hustling
Turbotax is a fast, easy, and useful tool. Conversely, this program has been increasing the cost to use this program by large amounts. 1/6th of my total refund is taken from me to use a program that is advertised as "free". My taxes are simple. I don't own property or have a business yet I still have to pay for extra services.
Date published: 2023-04-13
Rated 3 out of 5 by
CarlosJr from
Turbo tax is good but there's room for improvement
I've done from simple to very complex tax returns. Turbo tax has guided steps for a lot of situations but needs to improve on explaining advanced situations for example, having sold RSUs and ISOs. With ISOs they don't explain the risk of paying double taxes or other risks of missing entries in your forms. I made this mistake once and was not warned by turbo tax and received a large tax bill. I know how to handle the situation now but it was not due to Turbo tax catching it.
Date published: 2023-04-13
Rated 2 out of 5 by
Examiner 997 from
Does the basics; Couldn't e-file
Turbo Tax does the basics, even the premier edition. TT didn't support several forms so I had to print out and mail everything in even though I paid for e-file.
Date published: 2023-04-13
Rated 5 out of 5 by
teacake9119 from
You all are great!!
Valencia was excellent, she was so helpful and patient with me.
Date published: 2023-04-13
Rated 5 out of 5 by
Paromita from
Happy to file my taxes free :)
I used it for the first time and it's pretty user-friendly. Customer service is excellent as well. And the best part is to be able to file it for free! Thank you for saving my money turbo tax.
Date published: 2023-04-13
Rated 1 out of 5 by
Stonebecky from
Very complicated this year
My last year using turbo tax! I have used them over 9 years and have never had to pay and I have never had this much trouble took me over 2 hours to complete a simple return
Date published: 2023-04-13
Rated 5 out of 5 by
deuhvon13 from
Turbo tax is great
Turbo tax is very fast and efficient. I will use this program again!
Date published: 2023-04-13
Rated 5 out of 5 by
dbdog from
Easy to use.
This is great for walking you through everything to be sure your return is complete and accurate for federal and state.
All TurboTax® Offerings Reviews - Page 3013
Date published: 2023-04-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Roshn from
Too expensive for the offer
Reducing the products and upgrades cost Giving discounts to users that have stayed with Turbo tax for a while Extremely hard to navigate UI in terms of product upgrades. I wanted to remove premium and the support did not help nor did i see the option when i followed the instructions. Seems like Turbo tax wants to make it hard to find for its users so they would just give up and go with the upgrades I liked the AI helping with autofills . Good job there,
Date published: 2023-04-13
Rated 5 out of 5 by
SidCarole from
Turbo Tax
Debra (from New York) was amazing! She was very friendly and extremely helpful. It was very late for both of us, yet she was professional and a joy to work with.
Date published: 2023-04-13
Rated 3 out of 5 by
JordanLee from
Easy but too much money hustling
Turbotax is a fast, easy, and useful tool. Conversely, this program has been increasing the cost to use this program by large amounts. 1/6th of my total refund is taken from me to use a program that is advertised as "free". My taxes are simple. I don't own property or have a business yet I still have to pay for extra services.
Date published: 2023-04-13
Rated 3 out of 5 by
CarlosJr from
Turbo tax is good but there's room for improvement
I've done from simple to very complex tax returns. Turbo tax has guided steps for a lot of situations but needs to improve on explaining advanced situations for example, having sold RSUs and ISOs. With ISOs they don't explain the risk of paying double taxes or other risks of missing entries in your forms. I made this mistake once and was not warned by turbo tax and received a large tax bill. I know how to handle the situation now but it was not due to Turbo tax catching it.
Date published: 2023-04-13
Rated 2 out of 5 by
Examiner 997 from
Does the basics; Couldn't e-file
Turbo Tax does the basics, even the premier edition. TT didn't support several forms so I had to print out and mail everything in even though I paid for e-file.
Date published: 2023-04-13
Rated 5 out of 5 by
teacake9119 from
You all are great!!
Valencia was excellent, she was so helpful and patient with me.
Date published: 2023-04-13
Rated 5 out of 5 by
Paromita from
Happy to file my taxes free :)
I used it for the first time and it's pretty user-friendly. Customer service is excellent as well. And the best part is to be able to file it for free! Thank you for saving my money turbo tax.
Date published: 2023-04-13
Rated 1 out of 5 by
Stonebecky from
Very complicated this year
My last year using turbo tax! I have used them over 9 years and have never had to pay and I have never had this much trouble took me over 2 hours to complete a simple return
Date published: 2023-04-13
Rated 5 out of 5 by
deuhvon13 from
Turbo tax is great
Turbo tax is very fast and efficient. I will use this program again!
Date published: 2023-04-13
Rated 5 out of 5 by
dbdog from
Easy to use.
This is great for walking you through everything to be sure your return is complete and accurate for federal and state.
All TurboTax® Offerings Reviews - Page 3013
Date published: 2023-04-13