TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Too expensive for the offer Reducing the products and upgrades cost Giving discounts to users that have stayed with Turbo tax for a while Extremely hard to navigate UI in terms of product upgrades. I wanted to remove premium and the support did not help nor did i see the option when i followed the instructions. Seems like Turbo tax wants to make it hard to find for its users so they would just give up and go with the upgrades I liked the AI helping with autofills . Good job there,
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax Debra (from New York) was amazing! She was very friendly and extremely helpful. It was very late for both of us, yet she was professional and a joy to work with.
Date published: 2023-04-13
Rated 3 out of 5 by from Easy but too much money hustling Turbotax is a fast, easy, and useful tool. Conversely, this program has been increasing the cost to use this program by large amounts. 1/6th of my total refund is taken from me to use a program that is advertised as "free". My taxes are simple. I don't own property or have a business yet I still have to pay for extra services.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo tax is good but there's room for improvement I've done from simple to very complex tax returns. Turbo tax has guided steps for a lot of situations but needs to improve on explaining advanced situations for example, having sold RSUs and ISOs. With ISOs they don't explain the risk of paying double taxes or other risks of missing entries in your forms. I made this mistake once and was not warned by turbo tax and received a large tax bill. I know how to handle the situation now but it was not due to Turbo tax catching it.
Date published: 2023-04-13
Rated 2 out of 5 by from Does the basics; Couldn't e-file Turbo Tax does the basics, even the premier edition. TT didn't support several forms so I had to print out and mail everything in even though I paid for e-file.
Date published: 2023-04-13
Rated 5 out of 5 by from You all are great!! Valencia was excellent, she was so helpful and patient with me.
Date published: 2023-04-13
Rated 5 out of 5 by from Happy to file my taxes free :) I used it for the first time and it's pretty user-friendly. Customer service is excellent as well. And the best part is to be able to file it for free! Thank you for saving my money turbo tax.
Date published: 2023-04-13
Rated 1 out of 5 by from Very complicated this year My last year using turbo tax! I have used them over 9 years and have never had to pay and I have never had this much trouble took me over 2 hours to complete a simple return
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great Turbo tax is very fast and efficient. I will use this program again!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use. This is great for walking you through everything to be sure your return is complete and accurate for federal and state.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3013
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Too expensive for the offer Reducing the products and upgrades cost Giving discounts to users that have stayed with Turbo tax for a while Extremely hard to navigate UI in terms of product upgrades. I wanted to remove premium and the support did not help nor did i see the option when i followed the instructions. Seems like Turbo tax wants to make it hard to find for its users so they would just give up and go with the upgrades I liked the AI helping with autofills . Good job there,
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax Debra (from New York) was amazing! She was very friendly and extremely helpful. It was very late for both of us, yet she was professional and a joy to work with.
Date published: 2023-04-13
Rated 3 out of 5 by from Easy but too much money hustling Turbotax is a fast, easy, and useful tool. Conversely, this program has been increasing the cost to use this program by large amounts. 1/6th of my total refund is taken from me to use a program that is advertised as "free". My taxes are simple. I don't own property or have a business yet I still have to pay for extra services.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo tax is good but there's room for improvement I've done from simple to very complex tax returns. Turbo tax has guided steps for a lot of situations but needs to improve on explaining advanced situations for example, having sold RSUs and ISOs. With ISOs they don't explain the risk of paying double taxes or other risks of missing entries in your forms. I made this mistake once and was not warned by turbo tax and received a large tax bill. I know how to handle the situation now but it was not due to Turbo tax catching it.
Date published: 2023-04-13
Rated 2 out of 5 by from Does the basics; Couldn't e-file Turbo Tax does the basics, even the premier edition. TT didn't support several forms so I had to print out and mail everything in even though I paid for e-file.
Date published: 2023-04-13
Rated 5 out of 5 by from You all are great!! Valencia was excellent, she was so helpful and patient with me.
Date published: 2023-04-13
Rated 5 out of 5 by from Happy to file my taxes free :) I used it for the first time and it's pretty user-friendly. Customer service is excellent as well. And the best part is to be able to file it for free! Thank you for saving my money turbo tax.
Date published: 2023-04-13
Rated 1 out of 5 by from Very complicated this year My last year using turbo tax! I have used them over 9 years and have never had to pay and I have never had this much trouble took me over 2 hours to complete a simple return
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great Turbo tax is very fast and efficient. I will use this program again!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use. This is great for walking you through everything to be sure your return is complete and accurate for federal and state.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3013