TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is extremely easy to use! Taxes are always a bit stressful, given you don't want to mess anything up but TurboTax truly takes the stress out of it. It is so easy to follow & offers suggestions/additional information on each step. Highly recommend using it!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax was great Turbo tax made everything so easy and I love how intuitive it was and user friendly. I had a great experience.
Date published: 2023-04-21
Rated 2 out of 5 by from I am disappointed with it this yesr. I am having problem for irs to accept my tax form. I have corrected and submitted it 4 or 5 times with same reject. I think the form must have a problem.
Date published: 2023-04-21
Rated 2 out of 5 by from Didn't really Like compared to H&R I tried it again this year and it is fairly user friendly entering. But when it came to reviewing it was difficult. Also when you want to print just forms for filing State you got too many forms... Property came along with income tax. Just says on instructions "attach other required forms" not which forms... When down loading from H&R the only information that came over was name... no income information IE Company names etc. Didn't show credit for last years refund applied to 2022. Just was not as easy to use
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is the way to go! Simply put, they are considerate, down-to-earth people who want to help you through the process, I took advantage of having a live agent help me, and he was great.
Date published: 2023-04-21
Rated 4 out of 5 by from Easy fairly simple way to do your taxes Turbo tax is easy to use, direct and clear instruction on the information that is needed and the forms are simple to fill out and file. The only real downfall to the program is when they say you can file for free, that did not happen so we ended up paying almost $200 to file our taxes. Which for our family is a downfall.
Date published: 2023-04-21
Rated 4 out of 5 by from Great They help step by step great app I recommend it to anyone that wants to do there taxes
Date published: 2023-04-21
Rated 4 out of 5 by from Made an error and customer support saved the day Jessica was able to walk me through how to make corrections on a rejected w-2 and she was insanely nice about it. She was also able to help me get a refund on an accidental purchase.
Date published: 2023-04-21
Rated 5 out of 5 by from Awesome! Very user friendly! My income this year were lower but more complex. Great experience.
Date published: 2023-04-21
Rated 1 out of 5 by from Simply Does Not Work 1 - It brings in incorrect data from previous years, namely Box 13 information that is blank and can't be overrridden. 2 - Its reconciliation worksheet can't add 3 - It feeds the Colorado form incorrectly. You have to override information. You can't trust any number in your form and need to double check, and often override what is there. It a piece of junk.
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is extremely easy to use! Taxes are always a bit stressful, given you don't want to mess anything up but TurboTax truly takes the stress out of it. It is so easy to follow & offers suggestions/additional information on each step. Highly recommend using it!
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax was great Turbo tax made everything so easy and I love how intuitive it was and user friendly. I had a great experience.
Date published: 2023-04-21
Rated 2 out of 5 by from I am disappointed with it this yesr. I am having problem for irs to accept my tax form. I have corrected and submitted it 4 or 5 times with same reject. I think the form must have a problem.
Date published: 2023-04-21
Rated 2 out of 5 by from Didn't really Like compared to H&R I tried it again this year and it is fairly user friendly entering. But when it came to reviewing it was difficult. Also when you want to print just forms for filing State you got too many forms... Property came along with income tax. Just says on instructions "attach other required forms" not which forms... When down loading from H&R the only information that came over was name... no income information IE Company names etc. Didn't show credit for last years refund applied to 2022. Just was not as easy to use
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 302