TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from always use Turbo Tax every year only problem i have is signing in to intuit trying to get that fixed I wish to have my info kept private no ads
Date published: 2023-04-13
Rated 4 out of 5 by from Turbo Tax is Great! Use Turbo Tax every year! The experience is always quick and stressfree
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax fees were too much for me this year I never did receive my Turbo Tax disc that I paid $79.00. which I was not given credit. Including the $79.00 in all I spent too much money this year of $277.00 to prepare my taxes. I am not happy with cost of filing this tax return.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Helpful Appreciate the step-by-step process, making sure all income and expenses are covered. Easy to navigate through the program.
Date published: 2023-04-13
Rated 5 out of 5 by from easy to work thru tax forms - I have worked with several of their tax professionals to answer questions and get confirmation that I was doing the right things and they have been very helpful and patient.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax quality is declining each year. Turbo Tax use to be simple to use, allowing easy access to review your documents as you progressed. Turbo Tax wrongly entered fictional previous year loss which I did not have. This eliminated my QBI deduction. I spoke with 3 different Turbo Tax advisors who eventually corrected the error. However, the work around ended up deleting most of my schedule E including all of my depreciation entries. So, I had to spend hours re-entering the depreciation assets and getting the numbers accurate. Turbo tax does not have a running log of your assets and depreciation taken by item by year, or special depreciation taken or quarter or half year selections. Although the first advisor who tried to help me was doing her best, her final answer was that I needed to spend another $200 to get the live advice option. My issue had nothing to do with tax advice!!! My issue was with Turbo Tax errors with automatically applying a fictitious loss from 2021. Turbo Tax did not let me see where this error was until I paid for Max and Premium. Which was not a big deal, but it is horrible business practice to require one to pay in able to see turbo tax entries on forms and to be told you have to pay extra $200 to find out where Turbo Tax error is!!!! Again, I was not looking for tax advice, I was trying to solve Turbo Taxes error!!! I will be thinking long and hard this year to see if I will continue with Turbo Tax. This year I paid Turbo tax over half as much as I would have to go to H&R Block just to file without live tax advice. To get live Tax advice, I would have paid more than at H&R Block, and with H&R Block I get to sit down with the tax consultant.
Date published: 2023-04-13
Rated 5 out of 5 by from very easy to follow along easy step by step savings , helped me find all the savings i was involved in the year and made filing my taxes simple and fast in a time crunch
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Makes it simple to file. Better than over priced so called "professionals"
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes it easy! I was able to work on my own. But it’s good to know I can get help if needed
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax is great Very good experience with this system. I would definitely recommend
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2970
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from always use Turbo Tax every year only problem i have is signing in to intuit trying to get that fixed I wish to have my info kept private no ads
Date published: 2023-04-13
Rated 4 out of 5 by from Turbo Tax is Great! Use Turbo Tax every year! The experience is always quick and stressfree
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax fees were too much for me this year I never did receive my Turbo Tax disc that I paid $79.00. which I was not given credit. Including the $79.00 in all I spent too much money this year of $277.00 to prepare my taxes. I am not happy with cost of filing this tax return.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Helpful Appreciate the step-by-step process, making sure all income and expenses are covered. Easy to navigate through the program.
Date published: 2023-04-13
Rated 5 out of 5 by from easy to work thru tax forms - I have worked with several of their tax professionals to answer questions and get confirmation that I was doing the right things and they have been very helpful and patient.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax quality is declining each year. Turbo Tax use to be simple to use, allowing easy access to review your documents as you progressed. Turbo Tax wrongly entered fictional previous year loss which I did not have. This eliminated my QBI deduction. I spoke with 3 different Turbo Tax advisors who eventually corrected the error. However, the work around ended up deleting most of my schedule E including all of my depreciation entries. So, I had to spend hours re-entering the depreciation assets and getting the numbers accurate. Turbo tax does not have a running log of your assets and depreciation taken by item by year, or special depreciation taken or quarter or half year selections. Although the first advisor who tried to help me was doing her best, her final answer was that I needed to spend another $200 to get the live advice option. My issue had nothing to do with tax advice!!! My issue was with Turbo Tax errors with automatically applying a fictitious loss from 2021. Turbo Tax did not let me see where this error was until I paid for Max and Premium. Which was not a big deal, but it is horrible business practice to require one to pay in able to see turbo tax entries on forms and to be told you have to pay extra $200 to find out where Turbo Tax error is!!!! Again, I was not looking for tax advice, I was trying to solve Turbo Taxes error!!! I will be thinking long and hard this year to see if I will continue with Turbo Tax. This year I paid Turbo tax over half as much as I would have to go to H&R Block just to file without live tax advice. To get live Tax advice, I would have paid more than at H&R Block, and with H&R Block I get to sit down with the tax consultant.
Date published: 2023-04-13
Rated 5 out of 5 by from very easy to follow along easy step by step savings , helped me find all the savings i was involved in the year and made filing my taxes simple and fast in a time crunch
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Makes it simple to file. Better than over priced so called "professionals"
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes it easy! I was able to work on my own. But it’s good to know I can get help if needed
Date published: 2023-04-13
Rated 4 out of 5 by from TurboTax is great Very good experience with this system. I would definitely recommend
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2970