TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Late Submittal Used TurboTax for almost a decade, first time payment didn't go through, no explanation that it didn't go through in April; now in July I get a notice that it wasn't filed correctly, and the max TurboTax would reimburse for a late submittal was $50. Will be looking to file taxes elsewhere next year. Shouldn't have to wait 3 months to be told payment method didn't work.
Date published: 2023-07-15
Rated 2 out of 5 by from PROBLEM USING LICENSE CODE Entered the license code and download the app BUT COULDN'T open it. The only way to file my tax return was pay the $129.00 fee with a credit card. Have using Turbo Tax since before 2010 without an issue but that changed this time.
Date published: 2023-07-15
Rated 5 out of 5 by from Johnathan very helpful and informing about information that was not known to me
Date published: 2023-07-14
Rated 3 out of 5 by from Failed E-File Transmissions 2nd Failed Transmission: This the 2nd year that my Turbo Tax E-File did not transmit successfully even though I recieved confirmation that it did! I filed mid March 2023 and today, July 14, you emailed to finish and transmit it. I just don't understand it!
Date published: 2023-07-14
Rated 2 out of 5 by from It’s ok probably wouldent use it again It’s alright wouldn’t use it again rather go to a actual person and pay them the money I was trying to save from spending
Date published: 2023-07-14
Rated 5 out of 5 by from Great experience with Turbotax full service My wife and I have a somewhat complex tax return with income from RSUs, independent contracting, other stocks, and regular wages, and we itemize deductions. It's very much worth a tax professional preparing our return. Karen with Turbotax full service was a helpful, professional advocate who communicated clearly and promptly. The Turbotax product is a LOT easier to use than other software I've used to communicate with CPAs in the past. Overall, it's a much more valuable service, at a reasonable price, than using a local CPA.
Date published: 2023-07-14
Rated 2 out of 5 by from FAILED TO NOTIFY THAT TAX RETURN WAS NOT SUBMITTED I AM JUST FINDING OUT THAT MY RETURN WAS NOT COMPLETE, YET PAID FOR TURBO TAX BACK ON APRIL 12TH! THIS NOTICE SHOULD HAVE BEEN SENT SOONER!!!!
Date published: 2023-07-14
Rated 5 out of 5 by from Turbo time Great time on turbo tax doing my taxes this year it was super fun
Date published: 2023-07-14
Rated 5 out of 5 by from Very easy to use, smooth experience The easiest step-by-step guide to filing taxes that I could imagine. I had never filed my own taxes before, and with TurboTax, it was a breeze. When I had questions about what information I needed, or where to find that information, there was always an easy way to find an answer right there on the web page I was working on. The first time I sat down to do my taxes, I got distracted and accidentally closed my web browser. When I realized what I had done, I went back to the TurboTax website, logged in, and my progress had been saved. It was ready to be picked up right where I had left off. It was a great first-time experience for filing my taxes, none of the headache or troubles that I've heard of people having. One of my favorite things about using TurboTax to file my returns, was being able to see how my deductions added up and effected my tax return, it was very convenient and helped me to be able to appreciate all the hard work I had done last year, tracking my business expenses and finding out that I had deductions that I didn't even know where deductions. I look forward to using TurboTax in the future. Thanks guys, I appreciate your website and services!
Date published: 2023-07-14
Rated 4 out of 5 by from thanks so much excellent experience I appreciate the knowledge and process that Turbo Tax provides!!
Date published: 2023-07-14
All TurboTax® Offerings Reviews - Page 297
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Late Submittal Used TurboTax for almost a decade, first time payment didn't go through, no explanation that it didn't go through in April; now in July I get a notice that it wasn't filed correctly, and the max TurboTax would reimburse for a late submittal was $50. Will be looking to file taxes elsewhere next year. Shouldn't have to wait 3 months to be told payment method didn't work.
Date published: 2023-07-15
Rated 2 out of 5 by from PROBLEM USING LICENSE CODE Entered the license code and download the app BUT COULDN'T open it. The only way to file my tax return was pay the $129.00 fee with a credit card. Have using Turbo Tax since before 2010 without an issue but that changed this time.
Date published: 2023-07-15
Rated 5 out of 5 by from Johnathan very helpful and informing about information that was not known to me
Date published: 2023-07-14
Rated 3 out of 5 by from Failed E-File Transmissions 2nd Failed Transmission: This the 2nd year that my Turbo Tax E-File did not transmit successfully even though I recieved confirmation that it did! I filed mid March 2023 and today, July 14, you emailed to finish and transmit it. I just don't understand it!
Date published: 2023-07-14
Rated 2 out of 5 by from It’s ok probably wouldent use it again It’s alright wouldn’t use it again rather go to a actual person and pay them the money I was trying to save from spending
Date published: 2023-07-14
Rated 5 out of 5 by from Great experience with Turbotax full service My wife and I have a somewhat complex tax return with income from RSUs, independent contracting, other stocks, and regular wages, and we itemize deductions. It's very much worth a tax professional preparing our return. Karen with Turbotax full service was a helpful, professional advocate who communicated clearly and promptly. The Turbotax product is a LOT easier to use than other software I've used to communicate with CPAs in the past. Overall, it's a much more valuable service, at a reasonable price, than using a local CPA.
Date published: 2023-07-14
Rated 2 out of 5 by from FAILED TO NOTIFY THAT TAX RETURN WAS NOT SUBMITTED I AM JUST FINDING OUT THAT MY RETURN WAS NOT COMPLETE, YET PAID FOR TURBO TAX BACK ON APRIL 12TH! THIS NOTICE SHOULD HAVE BEEN SENT SOONER!!!!
Date published: 2023-07-14
Rated 5 out of 5 by from Turbo time Great time on turbo tax doing my taxes this year it was super fun
Date published: 2023-07-14
Rated 5 out of 5 by from Very easy to use, smooth experience The easiest step-by-step guide to filing taxes that I could imagine. I had never filed my own taxes before, and with TurboTax, it was a breeze. When I had questions about what information I needed, or where to find that information, there was always an easy way to find an answer right there on the web page I was working on. The first time I sat down to do my taxes, I got distracted and accidentally closed my web browser. When I realized what I had done, I went back to the TurboTax website, logged in, and my progress had been saved. It was ready to be picked up right where I had left off. It was a great first-time experience for filing my taxes, none of the headache or troubles that I've heard of people having. One of my favorite things about using TurboTax to file my returns, was being able to see how my deductions added up and effected my tax return, it was very convenient and helped me to be able to appreciate all the hard work I had done last year, tracking my business expenses and finding out that I had deductions that I didn't even know where deductions. I look forward to using TurboTax in the future. Thanks guys, I appreciate your website and services!
Date published: 2023-07-14
Rated 4 out of 5 by from thanks so much excellent experience I appreciate the knowledge and process that Turbo Tax provides!!
Date published: 2023-07-14
All TurboTax® Offerings Reviews - Page 297