TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Turbo Tax is ok. I had more issues this year. Giving 3 stars is being generous! This year was my most simple tax return ever. I am retired and had no income besides SS and a small Royalty. I had at least 4 phone calls to your office and was given a "service code" to receive a 20% discount. Now I find I can only get that by requesting a "refund' by email. It should have been deducted from the amount charged to my card. The delay is unacceptable! So in over 10 years of using Turbo Tax when my returns were not so simple, I am probably going to look for something else next year to process my "simple" returns. Sad!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and quick to use. Reliable, and very easy to use after 8 years in a row.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax continues to be great TurboTax Is thorough on all aspects of tax software and does a good job in guiding user through the process
Date published: 2023-04-13
Rated 5 out of 5 by from Great live help I needed help with my K-1 schedule. Requested live help and he was awesome- Leo
Date published: 2023-04-13
Rated 5 out of 5 by from great everything went well and i am very happy with my reesults
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is the BEST! very easy to easy. quick and user friendly. if you get confused on something...the help box explains everything just right. lastly, the direct connections to bank accounts, investments, and w2 uploads are amazing for speed and accuracy!
Date published: 2023-04-13
Rated 5 out of 5 by from tubotax is awesome i love it so much affordable and simple taxes keeps tax season from being too draining
Date published: 2023-04-13
Rated 5 out of 5 by from very easy step by step I am very happy with Turbo Tax, been using them for years and will continue to do so. Super easy and step by step process eases my mind
Date published: 2023-04-13
Rated 4 out of 5 by from This is good, but still a bit confusing Overall, I think this software does well, but there are frequent times where there are loops in questions/answers and I think it should be more linear. In those cases, it sends confusion all around.
Date published: 2023-04-13
Rated 3 out of 5 by from turbo tax was a pain to complete this year I tried numerous times to do the free edition and it kept taking me to the deluxe edition. I wasnt going to pay to do my taxes when I wasnt getting a refund
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2938
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is ok. I had more issues this year. Giving 3 stars is being generous! This year was my most simple tax return ever. I am retired and had no income besides SS and a small Royalty. I had at least 4 phone calls to your office and was given a "service code" to receive a 20% discount. Now I find I can only get that by requesting a "refund' by email. It should have been deducted from the amount charged to my card. The delay is unacceptable! So in over 10 years of using Turbo Tax when my returns were not so simple, I am probably going to look for something else next year to process my "simple" returns. Sad!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and quick to use. Reliable, and very easy to use after 8 years in a row.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax continues to be great TurboTax Is thorough on all aspects of tax software and does a good job in guiding user through the process
Date published: 2023-04-13
Rated 5 out of 5 by from Great live help I needed help with my K-1 schedule. Requested live help and he was awesome- Leo
Date published: 2023-04-13
Rated 5 out of 5 by from great everything went well and i am very happy with my reesults
Date published: 2023-04-13
Rated 5 out of 5 by from turbo tax is the BEST! very easy to easy. quick and user friendly. if you get confused on something...the help box explains everything just right. lastly, the direct connections to bank accounts, investments, and w2 uploads are amazing for speed and accuracy!
Date published: 2023-04-13
Rated 5 out of 5 by from tubotax is awesome i love it so much affordable and simple taxes keeps tax season from being too draining
Date published: 2023-04-13
Rated 5 out of 5 by from very easy step by step I am very happy with Turbo Tax, been using them for years and will continue to do so. Super easy and step by step process eases my mind
Date published: 2023-04-13
Rated 4 out of 5 by from This is good, but still a bit confusing Overall, I think this software does well, but there are frequent times where there are loops in questions/answers and I think it should be more linear. In those cases, it sends confusion all around.
Date published: 2023-04-13
Rated 3 out of 5 by from turbo tax was a pain to complete this year I tried numerous times to do the free edition and it kept taking me to the deluxe edition. I wasnt going to pay to do my taxes when I wasnt getting a refund
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2938