TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from So Easy and Organized! It was an amazing experience. Recommended for people who never filed taxes before.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax makes it Easy TurboTax walks you through every step and has answers to all questions or concerns.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax as a lot easier than I thought! Shannon, my assistant, was sweet and very understanding. Russel answered my questions and gave me advice on the coming year so I could prepare better. This was a really efficient experience and done quickly too!
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Did NOT Automaticly Update! TurboTax Did NOT Automatically Update! and I could NOT file my taxes. I think we are all owed a full refund.
Date published: 2023-04-13
Rated 1 out of 5 by from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2934
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Easy and Organized! It was an amazing experience. Recommended for people who never filed taxes before.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax makes it Easy TurboTax walks you through every step and has answers to all questions or concerns.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax as a lot easier than I thought! Shannon, my assistant, was sweet and very understanding. Russel answered my questions and gave me advice on the coming year so I could prepare better. This was a really efficient experience and done quickly too!
Date published: 2023-04-13
Rated 1 out of 5 by from TurboTax Did NOT Automaticly Update! TurboTax Did NOT Automatically Update! and I could NOT file my taxes. I think we are all owed a full refund.
Date published: 2023-04-13
Rated 1 out of 5 by from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2934