TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Can not e-file for 2 years I checked everything many times and my e-file is rejected 2 years in a row not.
Date published: 2023-04-13
Rated 1 out of 5 by from Did not e-file for me Turbotax did not e-file for me. It should have and I had to manually file.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax never disappoints I have been using Turbo Tax for years. Always great and never disappoints. Very happy to use it again.
Date published: 2023-04-13
Rated 5 out of 5 by from I had an awesome turbo tax expert!!! I had a great experience and an awesome turbo tax expert!!!
Date published: 2023-04-13
Rated 4 out of 5 by from Good - slightly annoying the constant upsell bump is triggered at an obnoxious rate, and the fact it tries to upsell you in inapplicable situations is an insult to customers intelligence, even though the dummies click it, the halfway intelligent are most likely offended
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax Review Every year is always top notch. I will always continue to use TurboTax
Date published: 2023-04-13
Rated 2 out of 5 by from Lots of Problems This Year I have used Turbo Tax for almost 15 years and it's always been fairly easy and straightforward. I have never had problems like I have this year (filing for 2022). This year also seemed to lack the helpful feedback along that way that makes me feel confident I am inputting the correct info. At one point I got stuck in a loop where the TurboTax program kept telling me it "hit a snag" and to try again when I was trying to start my state filing. When I hit submit my taxes it didn't go through. It prompted me to check for updates (which I had just installed updates the day before). I then installed the updates and ran a final review again. I had to fill in an answer I had already answered. It did not leave me feeling confident that things had changed, disappeared, were missing in my forms. Also, what if I had submitted my taxes yesterday before this update came along? Would everything have been okay? It's concerning and doesn't instill the confidence I used to feel.
Date published: 2023-04-13
Rated 2 out of 5 by from TOO EXPENSIVE Its way expensive from the last time I file our income tax. My income tax this year was not complicated as my previous income tax.
Date published: 2023-04-13
Rated 3 out of 5 by from It helped Was easy to follow. Great to use if you do not have a good accountant
Date published: 2023-04-13
Rated 3 out of 5 by from Had to pay for it twice because of problems filing I did my taxes yesterday with a new login and after paying to file, my info was rejected 3 times. Logged in this morning with old login and redid taxes and had to pay again in order to file. How do I get a refund on one of these?
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2924
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Can not e-file for 2 years I checked everything many times and my e-file is rejected 2 years in a row not.
Date published: 2023-04-13
Rated 1 out of 5 by from Did not e-file for me Turbotax did not e-file for me. It should have and I had to manually file.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax never disappoints I have been using Turbo Tax for years. Always great and never disappoints. Very happy to use it again.
Date published: 2023-04-13
Rated 5 out of 5 by from I had an awesome turbo tax expert!!! I had a great experience and an awesome turbo tax expert!!!
Date published: 2023-04-13
Rated 4 out of 5 by from Good - slightly annoying the constant upsell bump is triggered at an obnoxious rate, and the fact it tries to upsell you in inapplicable situations is an insult to customers intelligence, even though the dummies click it, the halfway intelligent are most likely offended
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax Review Every year is always top notch. I will always continue to use TurboTax
Date published: 2023-04-13
Rated 2 out of 5 by from Lots of Problems This Year I have used Turbo Tax for almost 15 years and it's always been fairly easy and straightforward. I have never had problems like I have this year (filing for 2022). This year also seemed to lack the helpful feedback along that way that makes me feel confident I am inputting the correct info. At one point I got stuck in a loop where the TurboTax program kept telling me it "hit a snag" and to try again when I was trying to start my state filing. When I hit submit my taxes it didn't go through. It prompted me to check for updates (which I had just installed updates the day before). I then installed the updates and ran a final review again. I had to fill in an answer I had already answered. It did not leave me feeling confident that things had changed, disappeared, were missing in my forms. Also, what if I had submitted my taxes yesterday before this update came along? Would everything have been okay? It's concerning and doesn't instill the confidence I used to feel.
Date published: 2023-04-13
Rated 2 out of 5 by from TOO EXPENSIVE Its way expensive from the last time I file our income tax. My income tax this year was not complicated as my previous income tax.
Date published: 2023-04-13
Rated 3 out of 5 by from It helped Was easy to follow. Great to use if you do not have a good accountant
Date published: 2023-04-13
Rated 3 out of 5 by from Had to pay for it twice because of problems filing I did my taxes yesterday with a new login and after paying to file, my info was rejected 3 times. Logged in this morning with old login and redid taxes and had to pay again in order to file. How do I get a refund on one of these?
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2924