TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax could be better! I am getting very disappointed with Turbo Tax. First, the transmission fee for "some" state returns, but NY has NO transmission fee. THis is not fair. Certain things on the program are not carrying thru. For example, NY health care workers that received a Bonus. This is on the W2, but it does not automatically carry thru to the NY form for exemption from NY tax. This has to be entered manually. I'm sure that many people will miss this! I am getting more disappointed with TT. Not sure I will use this next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Quick I've used TurboTax for several years and its always been easy and quick. Much appreciated?
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Quick Returning Customer of 4 years. Software is easy, informative and stress Free. I do wish they would keep the ads to a minimum. Overall, A great experience. Will be returning Next year as well.
Date published: 2023-04-13
Rated 5 out of 5 by from This couldn't have been any easier! My tax situation is really uncomplicated and Turbo Tax made filing just as uncomplicated! Would definitely recommend it and will us it again next year!
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is Convenient I had a good experience while preparing our tax returns today.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is ok. I had more issues this year. Giving 3 stars is being generous! This year was my most simple tax return ever. I am retired and had no income besides SS and a small Royalty. I had at least 4 phone calls to your office and was given a "service code" to receive a 20% discount. Now I find I can only get that by requesting a "refund' by email. It should have been deducted from the amount charged to my card. The delay is unacceptable! So in over 10 years of using Turbo Tax when my returns were not so simple, I am probably going to look for something else next year to process my "simple" returns. Sad!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and quick to use. Reliable, and very easy to use after 8 years in a row.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax continues to be great TurboTax Is thorough on all aspects of tax software and does a good job in guiding user through the process
Date published: 2023-04-13
Rated 5 out of 5 by from Great live help I needed help with my K-1 schedule. Requested live help and he was awesome- Leo
Date published: 2023-04-13
Rated 5 out of 5 by from great everything went well and i am very happy with my reesults
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2923
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax could be better! I am getting very disappointed with Turbo Tax. First, the transmission fee for "some" state returns, but NY has NO transmission fee. THis is not fair. Certain things on the program are not carrying thru. For example, NY health care workers that received a Bonus. This is on the W2, but it does not automatically carry thru to the NY form for exemption from NY tax. This has to be entered manually. I'm sure that many people will miss this! I am getting more disappointed with TT. Not sure I will use this next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Quick I've used TurboTax for several years and its always been easy and quick. Much appreciated?
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Quick Returning Customer of 4 years. Software is easy, informative and stress Free. I do wish they would keep the ads to a minimum. Overall, A great experience. Will be returning Next year as well.
Date published: 2023-04-13
Rated 5 out of 5 by from This couldn't have been any easier! My tax situation is really uncomplicated and Turbo Tax made filing just as uncomplicated! Would definitely recommend it and will us it again next year!
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is Convenient I had a good experience while preparing our tax returns today.
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax is ok. I had more issues this year. Giving 3 stars is being generous! This year was my most simple tax return ever. I am retired and had no income besides SS and a small Royalty. I had at least 4 phone calls to your office and was given a "service code" to receive a 20% discount. Now I find I can only get that by requesting a "refund' by email. It should have been deducted from the amount charged to my card. The delay is unacceptable! So in over 10 years of using Turbo Tax when my returns were not so simple, I am probably going to look for something else next year to process my "simple" returns. Sad!
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and quick to use. Reliable, and very easy to use after 8 years in a row.
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax continues to be great TurboTax Is thorough on all aspects of tax software and does a good job in guiding user through the process
Date published: 2023-04-13
Rated 5 out of 5 by from Great live help I needed help with my K-1 schedule. Requested live help and he was awesome- Leo
Date published: 2023-04-13
Rated 5 out of 5 by from great everything went well and i am very happy with my reesults
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2923