TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Gets better every year! I enjoy using TT! It gets better every year. The live assistance is excellent!
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax is very good I like the way we enter data and see the results I do not like the $39.00 filing charge that appears with no warning.
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome It was great he easy and took no effort I will use
Date published: 2023-04-13
Rated 4 out of 5 by from I Like turbotax Very convenient but too complicated. I'd be nice if it took less time and was less complicate.
Date published: 2023-04-13
Rated 5 out of 5 by from turbotax is the way to file! So easy to use and stress free because they ask the questions and i only have to provide a response!
Date published: 2023-04-13
Rated 3 out of 5 by from REALLY SLIPPING FOR 2022 THIS IS MY 8TH YEAR PREPPING AND FILING WITH TURBO TAX. THINGS WERE GOING BETTER THAN AVERAGE THIS YEAR, UNTIL I CAME TO THE END AND CLICKED "FILE." TT THEN INFORMED ME MY SOFTWARE WAS OUT OF DATE AND IT COULD NOT FILE. FUNNY, SINCE THE FIRST THING THE PACKAGE DID WHEN I LOADED YESTERDAY IT WAS GO FOR AN UPDATE. I CLICKED TO DOWNLOAD THE NEW UPDATE. AFTER 20 MINUTES THE UPDATE FAILED. TRIED AGAIN 3 MORE TIMES (I'M AN OPTIMIST). FINALLY, ON THE FOURTH TRY, THE UPDATE INSTALLED AND I WAS ABLE TO CLICK THE FILE BUTTON AND GET MY FORMS TRANSMITTED. OH THANK YOU TURBO TAX! WHY ARE WE PAYING INTUIT ALL THIS MONEY FOR SERVICES THE IRS AND STATES SHOULD NOW BE PROVIDING FOR FREE???
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes it so easy Turbo Tax has come far from where it started. I had some difficulty, issues several years ago but have now returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is awesome Excellent customer service and detailed assistance during every step of filing my Federal and State income tax returns
Date published: 2023-04-13
Rated 5 out of 5 by from AIRRACA WAS AMAZING I thought that I could do my tax return on my own... Turns out I couldn't and I am so thankful that Airraca was available and could help me. She was kind, attentive and professional. I enjoyed our time together over the video chat. Turbo Tax is extremely lucky to have her.
Date published: 2023-04-13
Rated 2 out of 5 by from Too expensive Judy was extremely helpful, but the program is so expensive and keep increasing my costs as I continued
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2903
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Gets better every year! I enjoy using TT! It gets better every year. The live assistance is excellent!
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo Tax is very good I like the way we enter data and see the results I do not like the $39.00 filing charge that appears with no warning.
Date published: 2023-04-13
Rated 5 out of 5 by from Awesome It was great he easy and took no effort I will use
Date published: 2023-04-13
Rated 4 out of 5 by from I Like turbotax Very convenient but too complicated. I'd be nice if it took less time and was less complicate.
Date published: 2023-04-13
Rated 5 out of 5 by from turbotax is the way to file! So easy to use and stress free because they ask the questions and i only have to provide a response!
Date published: 2023-04-13
Rated 3 out of 5 by from REALLY SLIPPING FOR 2022 THIS IS MY 8TH YEAR PREPPING AND FILING WITH TURBO TAX. THINGS WERE GOING BETTER THAN AVERAGE THIS YEAR, UNTIL I CAME TO THE END AND CLICKED "FILE." TT THEN INFORMED ME MY SOFTWARE WAS OUT OF DATE AND IT COULD NOT FILE. FUNNY, SINCE THE FIRST THING THE PACKAGE DID WHEN I LOADED YESTERDAY IT WAS GO FOR AN UPDATE. I CLICKED TO DOWNLOAD THE NEW UPDATE. AFTER 20 MINUTES THE UPDATE FAILED. TRIED AGAIN 3 MORE TIMES (I'M AN OPTIMIST). FINALLY, ON THE FOURTH TRY, THE UPDATE INSTALLED AND I WAS ABLE TO CLICK THE FILE BUTTON AND GET MY FORMS TRANSMITTED. OH THANK YOU TURBO TAX! WHY ARE WE PAYING INTUIT ALL THIS MONEY FOR SERVICES THE IRS AND STATES SHOULD NOW BE PROVIDING FOR FREE???
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax makes it so easy Turbo Tax has come far from where it started. I had some difficulty, issues several years ago but have now returned.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is awesome Excellent customer service and detailed assistance during every step of filing my Federal and State income tax returns
Date published: 2023-04-13
Rated 5 out of 5 by from AIRRACA WAS AMAZING I thought that I could do my tax return on my own... Turns out I couldn't and I am so thankful that Airraca was available and could help me. She was kind, attentive and professional. I enjoyed our time together over the video chat. Turbo Tax is extremely lucky to have her.
Date published: 2023-04-13
Rated 2 out of 5 by from Too expensive Judy was extremely helpful, but the program is so expensive and keep increasing my costs as I continued
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2903