TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Worked well Easy to use, had all W-2 information downloaded, helps worked well.
Date published: 2023-04-13
Rated 5 out of 5 by from Wonderfully Simple Guided and complete instructions that are easy to follow!
Date published: 2023-04-13
Rated 3 out of 5 by from I didn't like it as much as a downloaded version I just did several years Fed taxes back to back. The downloaded versions you activate will pull thru prior year's info saving you tons of time. Add'ly, the downloaded version takes you through everything (all income, deductions, etc) step by step. For some reason (possibly user error), this online version did not. I had to look into each section to see which areas I thought I might need to explore...which negates a large part of why I was using Turbo Tax. It was also annoying that every so often, it kept trying to upsell you to live support.
Date published: 2023-04-13
Rated 5 out of 5 by from Nizhoni yee' It took awhile to process. The mileage wasn't helpful and was confusing for me.
Date published: 2023-04-13
Rated 5 out of 5 by from The ONLY way I've done my taxes for years! I have been consistently pleased with TurboTax. I've used it for years and have recommended it to everyone. It's step-by-step, easy to follow instructions. It remembers my answers from last time and it lets me ask questions (or gives helpful info) when I'm not sure if I understand. I love this program and have never needed to look elsewhere. And the price if more than fair.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax reformed the tax world! I've been using turbotax now for about 15 years and it is the best thing ever. I often refer to creating better automation as "turbotaxing" it -- making it so user friendly even a caveman can do it
Date published: 2023-04-13
Rated 3 out of 5 by from First time in many years that I have had an issue. NOT ABLE TO PRINT STATE TAXES FOR MAILING! E MAILING WORKS FINE. Did not show comparison with prior years.
Date published: 2023-04-13
Rated 1 out of 5 by from Fail Turbo Tax keeps telling me I need to fill out a Film Tax Credit Form in state of Georgia. Needless to say I am not claiming a film tax credit. That is a major fail. Nothing more frustrating then to think your finished and be stuck in a vicious circle of being asked to fill out a form that does not apply.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great did a great job on my return.didnt take very long.to do it.
Date published: 2023-04-13
Rated 5 out of 5 by from First time filing on my own. Super helpful! They walk you through everything step-by-step which is JUST what I needed. Also, I didn't do something correctly when I filed federally and they alerted me immediately and I was able to log back on and correct the error I made.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2881
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worked well Easy to use, had all W-2 information downloaded, helps worked well.
Date published: 2023-04-13
Rated 5 out of 5 by from Wonderfully Simple Guided and complete instructions that are easy to follow!
Date published: 2023-04-13
Rated 3 out of 5 by from I didn't like it as much as a downloaded version I just did several years Fed taxes back to back. The downloaded versions you activate will pull thru prior year's info saving you tons of time. Add'ly, the downloaded version takes you through everything (all income, deductions, etc) step by step. For some reason (possibly user error), this online version did not. I had to look into each section to see which areas I thought I might need to explore...which negates a large part of why I was using Turbo Tax. It was also annoying that every so often, it kept trying to upsell you to live support.
Date published: 2023-04-13
Rated 5 out of 5 by from Nizhoni yee' It took awhile to process. The mileage wasn't helpful and was confusing for me.
Date published: 2023-04-13
Rated 5 out of 5 by from The ONLY way I've done my taxes for years! I have been consistently pleased with TurboTax. I've used it for years and have recommended it to everyone. It's step-by-step, easy to follow instructions. It remembers my answers from last time and it lets me ask questions (or gives helpful info) when I'm not sure if I understand. I love this program and have never needed to look elsewhere. And the price if more than fair.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax reformed the tax world! I've been using turbotax now for about 15 years and it is the best thing ever. I often refer to creating better automation as "turbotaxing" it -- making it so user friendly even a caveman can do it
Date published: 2023-04-13
Rated 3 out of 5 by from First time in many years that I have had an issue. NOT ABLE TO PRINT STATE TAXES FOR MAILING! E MAILING WORKS FINE. Did not show comparison with prior years.
Date published: 2023-04-13
Rated 1 out of 5 by from Fail Turbo Tax keeps telling me I need to fill out a Film Tax Credit Form in state of Georgia. Needless to say I am not claiming a film tax credit. That is a major fail. Nothing more frustrating then to think your finished and be stuck in a vicious circle of being asked to fill out a form that does not apply.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great did a great job on my return.didnt take very long.to do it.
Date published: 2023-04-13
Rated 5 out of 5 by from First time filing on my own. Super helpful! They walk you through everything step-by-step which is JUST what I needed. Also, I didn't do something correctly when I filed federally and they alerted me immediately and I was able to log back on and correct the error I made.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2881