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TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by TheTradeShow33 from Not worth the cost I did most of the work and had to wait weeks to get it done.

Date published: 2022-05-06

Rated 5 out of 5 by AjaniD from Have a good experience every time I file! It's so simple and easy to file. Everything is so organized and easy to understand when filing.

Date published: 2022-05-06

Rated 5 out of 5 by kim40003 from Great full service I had a complicated 2021 and Jan was very helpful with all of my extra documents!

Date published: 2022-05-06

Rated 4 out of 5 by Candycane 69 from Filed I have nothing to say. Thank you for tour services

Date published: 2022-05-06

Rated 5 out of 5 by MistyMood44 from Agents are amazing Taxes are too complicated, so get an expert. The Turbotax expert was responsive and helped me to understand in simple terms what was happening with refund.

Date published: 2022-05-06

Rated 5 out of 5 by TBBBKY from Easy to setup and get results Fast and easy setup and document entry. Prompt professional service.

Date published: 2022-05-06

Rated 5 out of 5 by Killer2333 from It was fairly easy Rachel was awesome very insightful she walked me through

Date published: 2022-05-06

Rated 5 out of 5 by chris 12 from excellent service excellent service and knowledgeable quick return, and call back.

Date published: 2022-05-06

Rated 5 out of 5 by Narci just me from Wonderful Great experience, got answers right away. Very patient. Thank you

Date published: 2022-05-06

Rated 5 out of 5 by TAS81 from Highly Recommend Not only is the software accurate, but the experts are AMAZING! I highly recommend Turbo Tax to someone that does not have a traditional return and can not afford an accountant just yet!

Date published: 2022-05-06

All TurboTax® Offerings Reviews - Page 289

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4%
2
2%
1
2%

Rated 1 out of 5 by TheTradeShow33 from Not worth the cost I did most of the work and had to wait weeks to get it done.

Date published: 2022-05-06

Rated 5 out of 5 by AjaniD from Have a good experience every time I file! It's so simple and easy to file. Everything is so organized and easy to understand when filing.

Date published: 2022-05-06

Rated 5 out of 5 by kim40003 from Great full service I had a complicated 2021 and Jan was very helpful with all of my extra documents!

Date published: 2022-05-06

Rated 4 out of 5 by Candycane 69 from Filed I have nothing to say. Thank you for tour services

Date published: 2022-05-06

Rated 5 out of 5 by TBBBKY from Easy to setup and get results Fast and easy setup and document entry. Prompt professional service.

Date published: 2022-05-06

Rated 5 out of 5 by Killer2333 from It was fairly easy Rachel was awesome very insightful she walked me through

Date published: 2022-05-06

Rated 5 out of 5 by chris 12 from excellent service excellent service and knowledgeable quick return, and call back.

Date published: 2022-05-06

Rated 5 out of 5 by Narci just me from Wonderful Great experience, got answers right away. Very patient. Thank you

Date published: 2022-05-06

All TurboTax® Offerings Reviews - Page 289

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Important Details about Free Filing for Simple Tax Returns

If you have a simple tax return, you can file with TurboTax Free Edition, TurboTax Live Basic, or TurboTax Live Full Service Basic.

A simple tax return is one that's filed using IRS Form 1040 only, without having to attach any forms or schedules. Only certain taxpayers are eligible.

Situations covered (assuming no added tax complexity):

W-2 income
Limited interest and dividend income reported on a 1099-INT or 1099-DIV
IRS standard deduction
Earned Income Tax Credit (EIC)
Child tax credits
Student loan interest deduction

* More Important Details and Disclosures

TURBOTAX ONLINE GUARANTEES

100% Accurate Calculations Guarantee: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. (TurboTax Online Free Edition customers are entitled to payment of $30.) Limitations apply. See Terms of Service for details.
100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
Audit Support Guarantee: If you receive an audit letter based on your 2021 TurboTax return, we will provide one-on-one question-and-answer support with a tax professional as requested through our Audit Support Center for audited returns filed with TurboTax for the current tax year (2021) and the past two tax years (2020, 2019). We will not represent you before the IRS or state agency or provide legal advice. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. (TurboTax Free Edition customers are entitled to payment of $30.) Excludes TurboTax Business. Limitations apply. See Terms of Service for details.
Satisfaction Guaranteed: You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.

TURBOTAX ONLINE/MOBILE PRICING:

Try for Free/Pay When You File: TurboTax online and mobile pricing is based on your tax situation and varies by product. TurboTax Free Edition ($0 Federal + $0 State + $0 To File) is available for simple tax returns only (see if you qualify) and has limited functionality; offer may change or end at any time without notice. Actual prices for paid versions are determined based on the version you use and the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.
TurboTax Live Basic Offer: Offer only available with TurboTax Live Basic and for simple tax returns only (see if you qualify). Must file by March 31, 2022 to be eligible for the offer. Includes state and one (1) federal tax filing. Intuit reserves the right to modify or terminate this TurboTax Live Basic Offer at any time for any reason in its sole and absolute discretion. If you add services, your service fees will be adjusted accordingly. If filed after March 31, 2022, you will be charged the then-current list price for TurboTax Live Basic and state tax filing requires an additional fee. See current prices here.
Pays for itself (TurboTax Self-Employed): Estimates based on deductible business expenses calculated at the self-employment tax income rate (15.3%) for tax year 2020. Actual results will vary based on your tax situation.
Anytime, anywhere: Internet access required; standard data rates apply to download and use mobile app.
Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
Get your tax refund up to 5 days early: When it’s time to file, have your tax refund direct deposited with Credit Karma Money™, and you could receive your funds up to 5 days early. If you choose to pay your tax preparation fee with TurboTax using your federal tax refund or if you choose to take the Refund Advance loan, you will not be eligible to receive your refund up to 5 days early. 5-day early program may change or discontinue at any time. Up to 5 days early access to your federal tax refund is compared to standard tax refund electronic deposit and is dependent on and subject to IRS submitting refund information to the bank before release date. IRS may not submit refund information early.

For Credit Karma Money (checking account): Banking services provided by MVB Bank, Inc., Member FDIC. Maximum balance and transfer limits apply.

No Fees: Third-party fees may apply. Please see Account Terms & Disclosures for more information.
Pay for TurboTax out of your federal refund: A $39 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
TurboTax Help and Support: Access to a TurboTax product specialist is included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live and TurboTax Live Full Service; not included with Free Edition (but is available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product. Services, areas of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice. Limitations apply. See Terms of Service for details.
Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live or as an upgrade from another version, and available through December 31, 2022. Intuit will assign you a tax expert based on availability. CPA availability may be limited. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. For the TurboTax Live product, if your return requires a significant level of tax advice or actual preparation, the tax expert may be required to sign as the preparer at which point they will assume primary responsibility for the preparation of your return. For the Full Service product, the tax expert will sign your return as preparer. Administrative services may be provided by assistants to the tax expert. Payment by federal refund is not available when a tax expert signs your return. On-screen help is available on a desktop, laptop or the TurboTax mobile app. Unlimited access to TurboTax Live tax experts refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
TurboTax Live Full Service – Qualification for Offer: Depending on your tax situation, you may be asked to answer additional questions to determine your qualification for the Full Service offer. Certain complicated tax situations will require an additional fee, and some will not qualify for the Full Service offering. These situations may include but are not limited to multiple sources of business income, large amounts of cryptocurrency transactions, taxable foreign assets and/or significant foreign investment income. Offer details subject to change at any time without notice. Intuit, in its sole discretion and at any time, may determine that certain tax topics, forms and/or situations are not included as part of TurboTax Live Full Service. Intuit reserves the right to refuse to prepare a tax return for any reason in its sole discretion. Additional limitations apply. See Terms of Service for details.
Smart Insights: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 11/1/2022. Terms and conditions may vary and are subject to change without notice.
My Docs features: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 12/31/2023. Terms and conditions may vary and are subject to change without notice.
Tax Return Access: Included with all TurboTax Free Edition, Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service customers and access to up to the prior seven years of tax returns we have on file for you is available through 12/31/2023. Terms and conditions may vary and are subject to change without notice.
Easy Online Amend: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. Make changes to your 2021 tax return online for up to 3 years after it has been filed and accepted by the IRS through 10/31/2024. Terms and conditions may vary and are subject to change without notice. For TurboTax Live Full Service, your tax expert will amend your 2021 tax return for you through 11/30/2022. After 11/30/2022 TurboTax Live Full Service customers will be able to amend their 2021 tax return themselves using the Easy Online Amend process described above.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2020 TurboTax products.
America’s #1 tax preparation provider: As the leader in tax preparation, more federal returns are prepared with TurboTax than any other tax preparation provider.
#1 online tax filing solution for self-employed: Based upon IRS Sole Proprietor data as of 2020, tax year 2019. Self-Employed defined as a return with a Schedule C/C-EZ tax form. Online competitor data is extrapolated from press releases and SEC filings. “Online” is defined as an individual income tax DIY return (non-preparer signed) that was prepared online & either e-filed or printed, not including returns prepared through desktop software or FFA prepared returns, 2020.
CompleteCheck: Covered under the TurboTax accurate calculations and maximum refund guarantees. Limitations apply. See Terms of Service for details.
1099-NEC Snap and Autofill: Available in TurboTax Self-Employed and TurboTax Live Self-Employed. Available in mobile app only. Feature available within Schedule C tax form for TurboTax filers with 1099-NEC income.
Year-Round Tax Estimator: Available in TurboTax Self-Employed and TurboTax Live Self-Employed. This product feature is only available after you finish and file in a self-employed TurboTax product.
**Invite a Friend: Rewards good for up to 10 friends, or $250 - see official terms and conditions for more details.

TURBOTAX CD/DOWNLOAD:

Installation Requirements: Product activation required via Internet. Download option requires free online Intuit account. You must accept the TurboTax License Agreement to use this product TurboTax.com/softwarelicense. Not for use by paid preparers.
TurboTax CD/Download Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Additional fees apply for e-filing state returns. E-file fees do not apply to New York state returns. Savings and price comparison based on anticipated price increase. Software updates and optional online features require internet. All features, services, support, prices, offers, terms and conditions are subject to change without notice.
Fastest Refund Possible: Fastest federal tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
TurboTax Product Support: Customer service and product support hours and options vary by time of year.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2020 TurboTax products.
Data Import: Imports financial data from participating companies; may require a free Intuit online account. Quicken and QuickBooks import not available with TurboTax installed on a Mac. Imports from Quicken (2019 and higher) and QuickBooks Desktop (2019 and higher); both Windows only. Quicken import not available for TurboTax Business. Quicken products provided by Quicken Inc., Quicken import subject to change.
100% Accurate Calculations Guarantee: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest. Limitations apply. See License Agreement for details.
Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. Limitations apply. See License Agreement for details.
Audit Support Guarantee: If you receive an audit letter based on your 2021 TurboTax return, we will provide one-on-one question-and-answer support with a tax professional as requested through our Audit Support Center for audited returns filed with TurboTax for the current tax year (2021) and the past two tax years (2020, 2019). We will not represent you before the IRS or state agency or provide legal advice. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. Excludes TurboTax Business. Limitations apply. See License Agreement for details.
Satisfaction Guarantee/ 60-Day Money Back Guarantee: If you're not completely satisfied with TurboTax Desktop, go to refundrequest.intuit.com within 60 days of purchase and follow the process listed to submit a refund request. You must return this product using your license code or order number and dated receipt.

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