TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

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TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Excellent job I got so confused but rep came on the line and walked me through, step by step. She was so patient and kind. I wish I could give her 10 stars. Thank you.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax is archaic, obtuse, and plagued w/inane It took me 5 hours to figure out how to get out of your looping algorythyms. I had to forgo possible deductions for my dependent because you won't delete a form that I want deleted.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax was supposed to be free i thought for as simple return as mine, that my filing with Turbotax was supposed to be fee. But they charged me $60. Next time....another option.
Date published: 2021-05-18
Rated 1 out of 5 by from Late filing because of Turbo Tax I was late filing this year (2021) because Turbo Tax would not accept any form of payment I tried to use to pay the state return filing fee. This is the last time I'll be using Turbo Tax. How utterly ridiculous!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax very helpful Questions and format were fairly easy to understand. There was language and formatting of information that I had to read several times before I completely comprehended what was being conveyed.
Date published: 2021-05-18
Rated 4 out of 5 by from turbo review It's been cool, and insightful. It makes me feel safe to use it.
Date published: 2021-05-18
Rated 3 out of 5 by from Thanks ..but Had a problem with getting my email changed...my aol.com had stopped getting email notices to me 5/2/21, and I couldn’t verify it to TurboTax... spent at least 45 minutes detangling it...very stressful... also $110 plus tax for filing was excessive...I didn’t receive a 1099 for my very limited unemployment...so I was forced to either pay for the deluxe plan or try another online tax service... only received this notification after both the fed and state forms were completed...it deflated my enthusiasm for TurboTax. Less than user friendly technically with verification process. Happy to get the taxes done...could have been a LOT cheaper.
Date published: 2021-05-18
Rated 3 out of 5 by from turbo tax NEEDS a lot of work EXTREMELY difficult in getting my state returned filed and to make my payment. Called and talked to a VERY helpful gentlemen (Jando) sp? who got me thru it. As a long time turbo tax user, this year really SUCKED !! Will probably make use of another program next year!
Date published: 2021-05-18
Rated 3 out of 5 by from Usually great, but fell short this year. Probably a one-star rating for this year, but I've had great experiences in the past, so I'll give the benefit of the doubt. This year, I had a not-so-unique situation where I moved back into a home I had been renting for several years. TurboTax TOTALLY jacked up the calculations--They could have easily done the calculations correctly based on the info I input, or at a minimum, had "helper text" to explain various situations. Would have cost me ~$3-4K had I not caught it. It took me ~12 hours to figure out why TurboTax was doing the calculations the way it was, and another 4 to fix the issue. I spent at least 3 hours of phone calls with Customer Service (plus time waiting for a callback) to get it sorted out. One of the reps I spoke with really cared about my issue and tried their best to help, and directed me to the correct IRS publication that ultimately helped answer my question. The 2nd couldn't have cared less and sent me irrelevant information. Total waste of 1.5 hours. The 3rd was awesome. "The Community" they try to direct you to for answering is useless--may as well be Reddit. Even if you come across the correct topic, how do you know to trust the info provided by the "community". In the end, I got it done, and expect I'll use TurboTax for the foreseeable future despite this experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is very comprehensive and the expert help is awesome!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 289
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent job I got so confused but rep came on the line and walked me through, step by step. She was so patient and kind. I wish I could give her 10 stars. Thank you.
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo Tax is archaic, obtuse, and plagued w/inane It took me 5 hours to figure out how to get out of your looping algorythyms. I had to forgo possible deductions for my dependent because you won't delete a form that I want deleted.
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax was supposed to be free i thought for as simple return as mine, that my filing with Turbotax was supposed to be fee. But they charged me $60. Next time....another option.
Date published: 2021-05-18
Rated 1 out of 5 by from Late filing because of Turbo Tax I was late filing this year (2021) because Turbo Tax would not accept any form of payment I tried to use to pay the state return filing fee. This is the last time I'll be using Turbo Tax. How utterly ridiculous!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax very helpful Questions and format were fairly easy to understand. There was language and formatting of information that I had to read several times before I completely comprehended what was being conveyed.
Date published: 2021-05-18
Rated 4 out of 5 by from turbo review It's been cool, and insightful. It makes me feel safe to use it.
Date published: 2021-05-18
Rated 3 out of 5 by from Thanks ..but Had a problem with getting my email changed...my aol.com had stopped getting email notices to me 5/2/21, and I couldn’t verify it to TurboTax... spent at least 45 minutes detangling it...very stressful... also $110 plus tax for filing was excessive...I didn’t receive a 1099 for my very limited unemployment...so I was forced to either pay for the deluxe plan or try another online tax service... only received this notification after both the fed and state forms were completed...it deflated my enthusiasm for TurboTax. Less than user friendly technically with verification process. Happy to get the taxes done...could have been a LOT cheaper.
Date published: 2021-05-18
Rated 3 out of 5 by from turbo tax NEEDS a lot of work EXTREMELY difficult in getting my state returned filed and to make my payment. Called and talked to a VERY helpful gentlemen (Jando) sp? who got me thru it. As a long time turbo tax user, this year really SUCKED !! Will probably make use of another program next year!
Date published: 2021-05-18
Rated 3 out of 5 by from Usually great, but fell short this year. Probably a one-star rating for this year, but I've had great experiences in the past, so I'll give the benefit of the doubt. This year, I had a not-so-unique situation where I moved back into a home I had been renting for several years. TurboTax TOTALLY jacked up the calculations--They could have easily done the calculations correctly based on the info I input, or at a minimum, had "helper text" to explain various situations. Would have cost me ~$3-4K had I not caught it. It took me ~12 hours to figure out why TurboTax was doing the calculations the way it was, and another 4 to fix the issue. I spent at least 3 hours of phone calls with Customer Service (plus time waiting for a callback) to get it sorted out. One of the reps I spoke with really cared about my issue and tried their best to help, and directed me to the correct IRS publication that ultimately helped answer my question. The 2nd couldn't have cared less and sent me irrelevant information. Total waste of 1.5 hours. The 3rd was awesome. "The Community" they try to direct you to for answering is useless--may as well be Reddit. Even if you come across the correct topic, how do you know to trust the info provided by the "community". In the end, I got it done, and expect I'll use TurboTax for the foreseeable future despite this experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is very comprehensive and the expert help is awesome!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 289