TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from stress free filing Its nice to know that when I have a question, it seems like they have thought of everything. Answers are right in front of you. I have been using this product for over 10 years and it just gets easier and easier. Everyone seems to go to an in person thinking they cant do it. Its a great feeling of accomplishment and education on my part to know I did my own taxes.
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax is Great! Great support from the tax expert I spoke with today. Turbo Tax is easy to use too!
Date published: 2023-04-22
Rated 4 out of 5 by from TurboTax is okay I had an overall good experience with TurboTax, but there were some aspects of my life that seemed difficult to reconcile within TurboTax. My husband and I live and work primarily in different states, own a house in one of those states, but wanted to file married filing jointly. I also finished medical school in a third state where I did not make any income, which further complicated the situation. I understand it's a complicated living and working situation and in the end we were able to file with TurboTax, but there were some difficulties.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy fix Hit one wrong key and my state income tax was rejected but TurboTax made it an easy fix less than 3 minutes and it was successful and sent back
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is great I've been using TurboTax since 2016 and have never encountered any issues (knock on wood). Over the years I've watched the company grow. They've become more intuitive, developed solid partnerships with other useful financial tools, and learned to really round out the experience. I don't know anyone who doesn't use TurboTax, to be honest. It'd be interesting to check out statistics on people who self file vs people that hire out. Anyway, TurboTax is great.
Date published: 2023-04-22
Rated 5 out of 5 by from Jerry helped a lot. I couldn't figure out to fix my return due to Turbo Tax's program not allowing me to do so with regards to my IRS 1095-A form. (Covered California) Jerry stuck with me through 1 hour and 40 minutes! Thank you, Jerry! Also, the tech lady that showed us the solution was helpful as well. Thank you!
Date published: 2023-04-22
Rated 5 out of 5 by from great for the do it yourself-er I like seeing how taxes work in real time and with the guidance of turbotax I learn a lot and feel confident doing it myself.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy to navigate user friendly good experiance, easy to navigate thank you
Date published: 2023-04-22
Rated 5 out of 5 by from Experiened the BEST professional live help We were put in touch with a professional who went above and beyond to help us work out a problem. We are SO VERY grateful.
Date published: 2023-04-22
Rated 5 out of 5 by from TuboTax is great! I highly recommend TurboTax and my experience with live support was fantastic. I reached out to the support team and within minutes a very knowledgeable tax expert helped with my issues.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 288
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from stress free filing Its nice to know that when I have a question, it seems like they have thought of everything. Answers are right in front of you. I have been using this product for over 10 years and it just gets easier and easier. Everyone seems to go to an in person thinking they cant do it. Its a great feeling of accomplishment and education on my part to know I did my own taxes.
Date published: 2023-04-22
Rated 5 out of 5 by from Turbo Tax is Great! Great support from the tax expert I spoke with today. Turbo Tax is easy to use too!
Date published: 2023-04-22
Rated 4 out of 5 by from TurboTax is okay I had an overall good experience with TurboTax, but there were some aspects of my life that seemed difficult to reconcile within TurboTax. My husband and I live and work primarily in different states, own a house in one of those states, but wanted to file married filing jointly. I also finished medical school in a third state where I did not make any income, which further complicated the situation. I understand it's a complicated living and working situation and in the end we were able to file with TurboTax, but there were some difficulties.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy fix Hit one wrong key and my state income tax was rejected but TurboTax made it an easy fix less than 3 minutes and it was successful and sent back
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax is great I've been using TurboTax since 2016 and have never encountered any issues (knock on wood). Over the years I've watched the company grow. They've become more intuitive, developed solid partnerships with other useful financial tools, and learned to really round out the experience. I don't know anyone who doesn't use TurboTax, to be honest. It'd be interesting to check out statistics on people who self file vs people that hire out. Anyway, TurboTax is great.
Date published: 2023-04-22
Rated 5 out of 5 by from Jerry helped a lot. I couldn't figure out to fix my return due to Turbo Tax's program not allowing me to do so with regards to my IRS 1095-A form. (Covered California) Jerry stuck with me through 1 hour and 40 minutes! Thank you, Jerry! Also, the tech lady that showed us the solution was helpful as well. Thank you!
Date published: 2023-04-22
Rated 5 out of 5 by from great for the do it yourself-er I like seeing how taxes work in real time and with the guidance of turbotax I learn a lot and feel confident doing it myself.
Date published: 2023-04-22
Rated 5 out of 5 by from Easy to navigate user friendly good experiance, easy to navigate thank you
Date published: 2023-04-22
Rated 5 out of 5 by from Experiened the BEST professional live help We were put in touch with a professional who went above and beyond to help us work out a problem. We are SO VERY grateful.
Date published: 2023-04-22
Rated 5 out of 5 by from TuboTax is great! I highly recommend TurboTax and my experience with live support was fantastic. I reached out to the support team and within minutes a very knowledgeable tax expert helped with my issues.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 288