TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Pretty Good, Pretty Good, Pretty Good, Pretty Good Pretty good. Pretty Good, Pretty Good , Pretty Good
Date published: 2023-04-13
Rated 4 out of 5 by from It's Great, but needs clear choices Std or Dlx I like my experience with TurboTax however It would be very helpful to have a very clear choice between Standard and Deluxe. I had a little bit of a hard time selecting which is which. if Turbotax could clear that up much better I think I will be a very loyal customer. Oh Hey how about a pricing discount for loyal customers!
Date published: 2023-04-13
Rated 1 out of 5 by from Turbo Tax Gets Worse every year Same With Tax Code I had to buy 2 discs this year to do 2 returns because they were done on separate computers in my household. One using the disc the other trying to use the code from the disc because that computer doesnt have a disc drive. So, I had to waste another $60 for that family member to do their taxes. Then they try to sneak in a $39 charge if you try to pay with your tax return and don't even tell you the charge will occur and make it nearly impossible to go back and remove this charge and pay with your card instead. Then when they "thoroughly" check over your taxes before sending, they can't even find one tiny clerical error and your return gets rejected. Then when you go back and fix it, the program doesn't even recognize you have fixed it and won't allow you to resend your return and instead recommends you mail your return. You have to find work arounds inside the Turbo Tax program to move forward. Once you finally manage to get through it all and you send your return, they take you to Mint's site trying to upsale you, which they have already done non-stop throughout the process and don't tell you how to return to your tax return from Mint's website. Also, I have used Turbo Tax for years and they still don't seem to have any of my previous years stored and the program gets worse and worse every year. The processes to get an AGI from last year to file your return is long and convoluted which is why this becomes a hassle. This will likely be the last year using Turbo Tax.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Simple Very easy to follow. Step by step explanation helps.
Date published: 2023-04-13
Rated 5 out of 5 by from Retired Grandma with no complicated returns I am so glad that I am able to file my taxes with TurboTax. I have been with them for a few years. They are able to pre-load some information for me. Because I don't have an extended or complicated return - mine is free! And, while I don't get anything back, I still have my filing on record for any future needs.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy for seniors with simple returns Harder to post review than to do taxes. Ha ha. Very easy for those of us in our senior years with a simple return. My 6th year , I am 80 , some body is doing something right.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great! I've used Turbo Tax for several years now. Great program. Only suggestion is to allow going back more easily on some items. Took me 4hrs and 19 minutes.....YAY!
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great Efficient and thorough. Great way to file taxes! Definitely recommend
Date published: 2023-04-13
Rated 4 out of 5 by from Good Good, just expensive, 150 is too much, other than that good.
Date published: 2023-04-13
Rated 1 out of 5 by from They will charge you They ask multiple time if you would like to upgrade while you are trying to file, then at the very end when your ready to file did everything yourself there free service then will cost you $60
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2863
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Pretty Good, Pretty Good, Pretty Good, Pretty Good Pretty good. Pretty Good, Pretty Good , Pretty Good
Date published: 2023-04-13
Rated 4 out of 5 by from It's Great, but needs clear choices Std or Dlx I like my experience with TurboTax however It would be very helpful to have a very clear choice between Standard and Deluxe. I had a little bit of a hard time selecting which is which. if Turbotax could clear that up much better I think I will be a very loyal customer. Oh Hey how about a pricing discount for loyal customers!
Date published: 2023-04-13
Rated 1 out of 5 by from Turbo Tax Gets Worse every year Same With Tax Code I had to buy 2 discs this year to do 2 returns because they were done on separate computers in my household. One using the disc the other trying to use the code from the disc because that computer doesnt have a disc drive. So, I had to waste another $60 for that family member to do their taxes. Then they try to sneak in a $39 charge if you try to pay with your tax return and don't even tell you the charge will occur and make it nearly impossible to go back and remove this charge and pay with your card instead. Then when they "thoroughly" check over your taxes before sending, they can't even find one tiny clerical error and your return gets rejected. Then when you go back and fix it, the program doesn't even recognize you have fixed it and won't allow you to resend your return and instead recommends you mail your return. You have to find work arounds inside the Turbo Tax program to move forward. Once you finally manage to get through it all and you send your return, they take you to Mint's site trying to upsale you, which they have already done non-stop throughout the process and don't tell you how to return to your tax return from Mint's website. Also, I have used Turbo Tax for years and they still don't seem to have any of my previous years stored and the program gets worse and worse every year. The processes to get an AGI from last year to file your return is long and convoluted which is why this becomes a hassle. This will likely be the last year using Turbo Tax.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Simple Very easy to follow. Step by step explanation helps.
Date published: 2023-04-13
Rated 5 out of 5 by from Retired Grandma with no complicated returns I am so glad that I am able to file my taxes with TurboTax. I have been with them for a few years. They are able to pre-load some information for me. Because I don't have an extended or complicated return - mine is free! And, while I don't get anything back, I still have my filing on record for any future needs.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy for seniors with simple returns Harder to post review than to do taxes. Ha ha. Very easy for those of us in our senior years with a simple return. My 6th year , I am 80 , some body is doing something right.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is great! I've used Turbo Tax for several years now. Great program. Only suggestion is to allow going back more easily on some items. Took me 4hrs and 19 minutes.....YAY!
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great Efficient and thorough. Great way to file taxes! Definitely recommend
Date published: 2023-04-13
Rated 4 out of 5 by from Good Good, just expensive, 150 is too much, other than that good.
Date published: 2023-04-13
Rated 1 out of 5 by from They will charge you They ask multiple time if you would like to upgrade while you are trying to file, then at the very end when your ready to file did everything yourself there free service then will cost you $60
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2863