TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo tax is an exceptional tax preparer After 9 years this is the first time my tax return was rejected. I would like Turbo tax to be more specific of what part of the return need fixing.
Date published: 2023-04-13
Rated 4 out of 5 by from Whew! easy to follow,sometimes didnt understand the explanation fully, but enough to continue
Date published: 2023-04-13
Rated 5 out of 5 by from Great customer service I had a great customer service lady who helped me with everything i needed!
Date published: 2023-04-13
Rated 5 out of 5 by from reminder people mid year about the ippin. A little more info when filing in KY when only one person has income..
Date published: 2023-04-13
Rated 1 out of 5 by from turbo tax didnt help me I dont know why i got charged for premier when it was supposed to be free. Last year i got state returns , this year none even though nothing changed and i did the same exact internship
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax The program is easy to follow and all information that is needed is easy to transfer from end of year statements to the Turbo Tax program. This is especially helpful with investment account forms. They were able to sync with my investment broker and pull the data directly into the program without any great effort on my part. This was a big relief to me. I did find one item confusing. I simply clicked the CONTACT US button and they called me almost immediately. The person was able to go into my screen and show me click by click what I needed to do. This year the help panels pop up to the right of the screen and they are written in easy to understand language.
Date published: 2023-04-13
Rated 4 out of 5 by from very good program I like the personal touch with real live people/great
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax is easy to use I've used TurboTax for years, but.....it is getting too expensive (I'm getting less than half of my IRS return). Nest year I will be going back to doing my taxes on my own.
Date published: 2023-04-13
Rated 3 out of 5 by from A few bumps this time When I added my W-2 through the scan app, it entered my EIN incorrectly and caused my return to be rejected and was difficult to fix and resubmit. Not easy. Also when I did my return on my phone I accidently hit deluxe and it was complicated to get it back to the free file.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use The product is great and easy to use. Has different options to file and walks you through all the tax breaks.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2849
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is an exceptional tax preparer After 9 years this is the first time my tax return was rejected. I would like Turbo tax to be more specific of what part of the return need fixing.
Date published: 2023-04-13
Rated 4 out of 5 by from Whew! easy to follow,sometimes didnt understand the explanation fully, but enough to continue
Date published: 2023-04-13
Rated 5 out of 5 by from Great customer service I had a great customer service lady who helped me with everything i needed!
Date published: 2023-04-13
Rated 5 out of 5 by from reminder people mid year about the ippin. A little more info when filing in KY when only one person has income..
Date published: 2023-04-13
Rated 1 out of 5 by from turbo tax didnt help me I dont know why i got charged for premier when it was supposed to be free. Last year i got state returns , this year none even though nothing changed and i did the same exact internship
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax The program is easy to follow and all information that is needed is easy to transfer from end of year statements to the Turbo Tax program. This is especially helpful with investment account forms. They were able to sync with my investment broker and pull the data directly into the program without any great effort on my part. This was a big relief to me. I did find one item confusing. I simply clicked the CONTACT US button and they called me almost immediately. The person was able to go into my screen and show me click by click what I needed to do. This year the help panels pop up to the right of the screen and they are written in easy to understand language.
Date published: 2023-04-13
Rated 4 out of 5 by from very good program I like the personal touch with real live people/great
Date published: 2023-04-13
Rated 3 out of 5 by from TurboTax is easy to use I've used TurboTax for years, but.....it is getting too expensive (I'm getting less than half of my IRS return). Nest year I will be going back to doing my taxes on my own.
Date published: 2023-04-13
Rated 3 out of 5 by from A few bumps this time When I added my W-2 through the scan app, it entered my EIN incorrectly and caused my return to be rejected and was difficult to fix and resubmit. Not easy. Also when I did my return on my phone I accidently hit deluxe and it was complicated to get it back to the free file.
Date published: 2023-04-13
Rated 4 out of 5 by from Easy to use The product is great and easy to use. Has different options to file and walks you through all the tax breaks.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2849