TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax easy to follow and understand and the software doesn't change from year to year.
Date published: 2023-04-14
Rated 4 out of 5 by from great Did not request or speak to a representative this time
Date published: 2023-04-14
Rated 4 out of 5 by from Multi-Decades' Satisfaction...however Have been a fan/user of Intuit/TurboTax for a number of decades and always appreciate their intuitive step-by-step process, but htis is the first year where the new Online version couldn't reference my prior-years' data, dropped me mid-process multiple times making me start a segment over again, and a few other small hiccups. Overall, still very staisfied, but Intuit, don't let your expertise slip further.
Date published: 2023-04-14
Rated 5 out of 5 by from Game changer TurboTax is insanely, they make everything very straight forward. Starting, I'm most likely gonna start doing my own taxes thanks to TurboTax
Date published: 2023-04-14
Rated 5 out of 5 by from I use Turbo tax every year and love it! Turbo tax is so easy that after the first 2 years I took my info to a tax preparer just to make sure that I wasnt missing anything. And I hadn't!
Date published: 2023-04-14
Rated 4 out of 5 by from Turbotax is a little complicated It's pretty easy, but some explanations for things are not easy to understand or don't explain my question at all. Especially when it comes to filing certain forms; however, when it lets me take a picture or upload a file it makes it somewhat easier.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple, easy, and fast! Great service! They made everything super easy, and I felt it was also thorough and secure. I was done with my taxes in less than an hour.
Date published: 2023-04-14
Rated 3 out of 5 by from INterface is clunky, buttons hard to read I would rather enter Personal Tax information before Business, but Business pops up first. Each group of questions comes with an Edit button, but you can't easily say "None of these apply" Some check box listings allow you to press a "No" button, others ask you to select "None of these apply to me" Please be consistent I cannot read white letters on cyan background. Tech support has explained that there is NO WAY to configure these colors to something that I can read. This makes the program very frustrating for me to use
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is a real time saver Very thorough in finding income and deductions. It saved me many hours or even days if I did my taxes manually. TurboTax does have one bug - it kept putting in the number 434,020 when there was no value to enter. I had to delete it multiple times.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax makes things easy. Turbo tax makes things easy. We had to use John (expert) as we've never owed before and weren't sure if we did everything correct. John helped us understand everything clearly.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax easy to follow and understand and the software doesn't change from year to year.
Date published: 2023-04-14
Rated 4 out of 5 by from great Did not request or speak to a representative this time
Date published: 2023-04-14
Rated 4 out of 5 by from Multi-Decades' Satisfaction...however Have been a fan/user of Intuit/TurboTax for a number of decades and always appreciate their intuitive step-by-step process, but htis is the first year where the new Online version couldn't reference my prior-years' data, dropped me mid-process multiple times making me start a segment over again, and a few other small hiccups. Overall, still very staisfied, but Intuit, don't let your expertise slip further.
Date published: 2023-04-14
Rated 5 out of 5 by from Game changer TurboTax is insanely, they make everything very straight forward. Starting, I'm most likely gonna start doing my own taxes thanks to TurboTax
Date published: 2023-04-14
Rated 5 out of 5 by from I use Turbo tax every year and love it! Turbo tax is so easy that after the first 2 years I took my info to a tax preparer just to make sure that I wasnt missing anything. And I hadn't!
Date published: 2023-04-14
Rated 4 out of 5 by from Turbotax is a little complicated It's pretty easy, but some explanations for things are not easy to understand or don't explain my question at all. Especially when it comes to filing certain forms; however, when it lets me take a picture or upload a file it makes it somewhat easier.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple, easy, and fast! Great service! They made everything super easy, and I felt it was also thorough and secure. I was done with my taxes in less than an hour.
Date published: 2023-04-14
Rated 3 out of 5 by from INterface is clunky, buttons hard to read I would rather enter Personal Tax information before Business, but Business pops up first. Each group of questions comes with an Edit button, but you can't easily say "None of these apply" Some check box listings allow you to press a "No" button, others ask you to select "None of these apply to me" Please be consistent I cannot read white letters on cyan background. Tech support has explained that there is NO WAY to configure these colors to something that I can read. This makes the program very frustrating for me to use
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax is a real time saver Very thorough in finding income and deductions. It saved me many hours or even days if I did my taxes manually. TurboTax does have one bug - it kept putting in the number 434,020 when there was no value to enter. I had to delete it multiple times.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax makes things easy. Turbo tax makes things easy. We had to use John (expert) as we've never owed before and weren't sure if we did everything correct. John helped us understand everything clearly.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2834