TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Fast, Easy, and Convenient My 8th year in a row filing with Turbo Tax. It's always fast, easy, and convenient. Just a great service.
Date published: 2023-04-15
Rated 2 out of 5 by from This year was rough This was by far the worst Turbo Tax experience in many years of using it to file. There was way too much handholding - so many things to click through, connecting to online banking didn't work well, even automatically filled forms required way too much manual editing.
Date published: 2023-04-15
Rated 4 out of 5 by from very good , quick service very happy with the service but rather expensive, price seems to have increaded over the last few years
Date published: 2023-04-15
Rated 5 out of 5 by from Easy The ease of this service is remarkable and recommended
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS THE BOMB FAST, EASY TO FOLLOW, LOTS OF HELP ALONG THE WAY, GREAT EXPERIENCE
Date published: 2023-04-15
Rated 1 out of 5 by from More and more expensive with no help I did all of my taxes myself. No assistance from anyone live. Had to pay $177 again to file my own taxes by myself only using the website. I tried to set up a payment plan. And eventually I may go to a site to fill out all my information so they could ID me. While trying to e-file using the option to set up a payment, and the end would not allow, and I could only choose a direct payment from my debit to be able to proceed to e-file, I’ve been using TurboTax since I was 18 and the last two years the site has become more and more confusing and expensive with again no response to help or phone calls. I will not be using TurboTax again.
Date published: 2023-04-15
Rated 5 out of 5 by from Never Import W2..Type it all out yourself I had to call in Twice this year and I never had to in all the years I've used Turbo Tax. Unfortunately, i imported my W2 and there was an error. Had me to confused, I made two phone calls about it. My advice Type your information yourself. If there is an Error, You Did It!! Both women that I spoke with were very helpful and reassuring that I had corrected everything properly. Taxes stressful enough, don't need the extra aggravation.
Date published: 2023-04-15
Rated 5 out of 5 by from Simple It took a while but was pretty self explanatory and will use ir next year
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful and affordable!! Much more affordable than CPA and just as easy. I'm a believer!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is agreat product. I like the ease in use of turbo tax. i will continue to use this product.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast, Easy, and Convenient My 8th year in a row filing with Turbo Tax. It's always fast, easy, and convenient. Just a great service.
Date published: 2023-04-15
Rated 2 out of 5 by from This year was rough This was by far the worst Turbo Tax experience in many years of using it to file. There was way too much handholding - so many things to click through, connecting to online banking didn't work well, even automatically filled forms required way too much manual editing.
Date published: 2023-04-15
Rated 4 out of 5 by from very good , quick service very happy with the service but rather expensive, price seems to have increaded over the last few years
Date published: 2023-04-15
Rated 5 out of 5 by from Easy The ease of this service is remarkable and recommended
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS THE BOMB FAST, EASY TO FOLLOW, LOTS OF HELP ALONG THE WAY, GREAT EXPERIENCE
Date published: 2023-04-15
Rated 1 out of 5 by from More and more expensive with no help I did all of my taxes myself. No assistance from anyone live. Had to pay $177 again to file my own taxes by myself only using the website. I tried to set up a payment plan. And eventually I may go to a site to fill out all my information so they could ID me. While trying to e-file using the option to set up a payment, and the end would not allow, and I could only choose a direct payment from my debit to be able to proceed to e-file, I’ve been using TurboTax since I was 18 and the last two years the site has become more and more confusing and expensive with again no response to help or phone calls. I will not be using TurboTax again.
Date published: 2023-04-15
Rated 5 out of 5 by from Never Import W2..Type it all out yourself I had to call in Twice this year and I never had to in all the years I've used Turbo Tax. Unfortunately, i imported my W2 and there was an error. Had me to confused, I made two phone calls about it. My advice Type your information yourself. If there is an Error, You Did It!! Both women that I spoke with were very helpful and reassuring that I had corrected everything properly. Taxes stressful enough, don't need the extra aggravation.
Date published: 2023-04-15
Rated 5 out of 5 by from Simple It took a while but was pretty self explanatory and will use ir next year
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful and affordable!! Much more affordable than CPA and just as easy. I'm a believer!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is agreat product. I like the ease in use of turbo tax. i will continue to use this product.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2834