TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from It was fine Taxes in general just suck and the IRS make them unnecessarily complicated. I only gave it 4 stars instead of 5 because this is my first time using it and I don't want to give it 5 stars and then find out in a few days that my return was rejected or denied or audited.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax makes life easy Turbo tax makes life easy. Plain and simple very knowledgeable expert. Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is awesome Very easy to use. I liked having a timer to give me an idea how much longer it would take to finish
Date published: 2023-04-14
Rated 4 out of 5 by from Loyal Customer I have used Turbo Tax for more than ten years. This year I think was unknowingly upgraded to a more expensive product from what I have used in the past. Not very happy with that. Otherwise, it has always been a solid product that helps expedite the onerous task of filing. There are many other options out there now, a number of which are free. How about a significant discount for your loyal customers?
Date published: 2023-04-14
Rated 2 out of 5 by from mrs I feel Turbo Tax must have been taking lessons from the IRS in how to be annoying and repetitive, asking the same questions over and over going round and round putting me into a deep coma, like filing taxes manually used to do, long, long ago when they would ask you to recopy the same number into different fields over and over, until (presumably) in your mentally impaired state, you would make a transcription mistake, then get audited (I presume), so I yelled a lot of profanity at the computer this year. I also had duplicate forms of several W2s/10-99s entered, somehow, and they came up as "errors" that needed checking, and when I "corrected" them, I then had double income and had to backtrack and figure it all out, which was irritating. Not to mention checkboxes that I couldn't check. Kind of more annoying all round than the software usually has been, although still better than filling out the forms manually, so there is that.
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo Tax is too expensive Turbo Tax is using our money to bribe congressmen to keep the IRS from just sending us our refunds. They provide a made up service.
Date published: 2023-04-14
Rated 4 out of 5 by from still a few bugs but better than last year It's okay, but i'm wondering if there is a way to switch to different software after using this for years. There's always some bug that ends up hanging the thing up until you can sleuth down what the problem is. You would think with millions of users, and costing a bundle for federal and state taxes, that they would work out the problems. It's like the early days of microsoft office, when there were glitches. But now, Microsoft office costs less than this and does a million times more things- with no glitches.
Date published: 2023-04-14
Rated 5 out of 5 by from I love Turbo Tax easy to follow and understand and the software doesn't change from year to year.
Date published: 2023-04-14
Rated 4 out of 5 by from great Did not request or speak to a representative this time
Date published: 2023-04-14
Rated 4 out of 5 by from Multi-Decades' Satisfaction...however Have been a fan/user of Intuit/TurboTax for a number of decades and always appreciate their intuitive step-by-step process, but htis is the first year where the new Online version couldn't reference my prior-years' data, dropped me mid-process multiple times making me start a segment over again, and a few other small hiccups. Overall, still very staisfied, but Intuit, don't let your expertise slip further.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2824
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It was fine Taxes in general just suck and the IRS make them unnecessarily complicated. I only gave it 4 stars instead of 5 because this is my first time using it and I don't want to give it 5 stars and then find out in a few days that my return was rejected or denied or audited.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax makes life easy Turbo tax makes life easy. Plain and simple very knowledgeable expert. Thank you
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is awesome Very easy to use. I liked having a timer to give me an idea how much longer it would take to finish
Date published: 2023-04-14
Rated 4 out of 5 by from Loyal Customer I have used Turbo Tax for more than ten years. This year I think was unknowingly upgraded to a more expensive product from what I have used in the past. Not very happy with that. Otherwise, it has always been a solid product that helps expedite the onerous task of filing. There are many other options out there now, a number of which are free. How about a significant discount for your loyal customers?
Date published: 2023-04-14
Rated 2 out of 5 by from mrs I feel Turbo Tax must have been taking lessons from the IRS in how to be annoying and repetitive, asking the same questions over and over going round and round putting me into a deep coma, like filing taxes manually used to do, long, long ago when they would ask you to recopy the same number into different fields over and over, until (presumably) in your mentally impaired state, you would make a transcription mistake, then get audited (I presume), so I yelled a lot of profanity at the computer this year. I also had duplicate forms of several W2s/10-99s entered, somehow, and they came up as "errors" that needed checking, and when I "corrected" them, I then had double income and had to backtrack and figure it all out, which was irritating. Not to mention checkboxes that I couldn't check. Kind of more annoying all round than the software usually has been, although still better than filling out the forms manually, so there is that.
Date published: 2023-04-14
Rated 1 out of 5 by from Turbo Tax is too expensive Turbo Tax is using our money to bribe congressmen to keep the IRS from just sending us our refunds. They provide a made up service.
Date published: 2023-04-14
Rated 4 out of 5 by from still a few bugs but better than last year It's okay, but i'm wondering if there is a way to switch to different software after using this for years. There's always some bug that ends up hanging the thing up until you can sleuth down what the problem is. You would think with millions of users, and costing a bundle for federal and state taxes, that they would work out the problems. It's like the early days of microsoft office, when there were glitches. But now, Microsoft office costs less than this and does a million times more things- with no glitches.
Date published: 2023-04-14
Rated 5 out of 5 by from I love Turbo Tax easy to follow and understand and the software doesn't change from year to year.
Date published: 2023-04-14
Rated 4 out of 5 by from great Did not request or speak to a representative this time
Date published: 2023-04-14
Rated 4 out of 5 by from Multi-Decades' Satisfaction...however Have been a fan/user of Intuit/TurboTax for a number of decades and always appreciate their intuitive step-by-step process, but htis is the first year where the new Online version couldn't reference my prior-years' data, dropped me mid-process multiple times making me start a segment over again, and a few other small hiccups. Overall, still very staisfied, but Intuit, don't let your expertise slip further.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2824