TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from archaic & futile Spent ~5 hours on the phone & had no resolution. Program is not flexible and customer service doesn't know anything-they just google stuff and waste your time, making you do things you have done a dozen times. Been with you for 15+ years-Pathetic...
Date published: 2023-04-22
Rated 1 out of 5 by from 2022 TurboTax is the Worst in Intuit History! I have been using Turbo Tax since the 1990s and it has never crashes. Not until this year. And I get errors for things that are entered correctly. The form shows my name and address in red and will not stop telling my my return has errors. This is the last year I use Intuit! I need a program I can trust. This year TurboTax crashes and shows erroneous errors!
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax Keeps It Simple! I'm always nervous about doing my own taxes. This year I decided to try TurboTax and I cannot believe how user-friendly this program is. I will definitely be recommending this program with others.
Date published: 2023-04-22
Rated 1 out of 5 by from Expensive and my tax return got rejected Expensive and my tax return got rejected , Last year I didn't get my return until December. Terrible, would not recommend.
Date published: 2023-04-22
Rated 5 out of 5 by from Fast & Easy! Choice of services, helpful hints along the way, prompts to catch questions or errors, and live help for those tricky questions. This was the first time I have taken on the challenge and I'm still smiling!
Date published: 2023-04-22
Rated 5 out of 5 by from Great It was great and helpful with filing my taxes, will consider turbo next year.
Date published: 2023-04-22
Rated 1 out of 5 by from Last time I use Turbo Tax Case #1520709158. It has taken me four days to get a simple single male return done. It was rejected four times with help from thee differant "Tax Experts". I just had help fixing me return again. My returns should have been fairly simple. they were not.
Date published: 2023-04-22
Rated 3 out of 5 by from TurboTax is extremely complicated. very difficult, even with full service; lots of problems getting return filed
Date published: 2023-04-22
Rated 5 out of 5 by from Lawrence was amazing Our virtual time with Lawrence was amazing. He was extremely helpful and very knowledgeable. Doing taxes is not fun but Lawrence was very personable and made the experience a lot easier to handle. You definitely have a wonderful employee in him.
Date published: 2023-04-22
Rated 5 out of 5 by from Awesome Easy Peezy ..... like the product very much. Thank you.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 283
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from archaic & futile Spent ~5 hours on the phone & had no resolution. Program is not flexible and customer service doesn't know anything-they just google stuff and waste your time, making you do things you have done a dozen times. Been with you for 15+ years-Pathetic...
Date published: 2023-04-22
Rated 1 out of 5 by from 2022 TurboTax is the Worst in Intuit History! I have been using Turbo Tax since the 1990s and it has never crashes. Not until this year. And I get errors for things that are entered correctly. The form shows my name and address in red and will not stop telling my my return has errors. This is the last year I use Intuit! I need a program I can trust. This year TurboTax crashes and shows erroneous errors!
Date published: 2023-04-22
Rated 5 out of 5 by from TurboTax Keeps It Simple! I'm always nervous about doing my own taxes. This year I decided to try TurboTax and I cannot believe how user-friendly this program is. I will definitely be recommending this program with others.
Date published: 2023-04-22
Rated 1 out of 5 by from Expensive and my tax return got rejected Expensive and my tax return got rejected , Last year I didn't get my return until December. Terrible, would not recommend.
Date published: 2023-04-22
Rated 5 out of 5 by from Fast & Easy! Choice of services, helpful hints along the way, prompts to catch questions or errors, and live help for those tricky questions. This was the first time I have taken on the challenge and I'm still smiling!
Date published: 2023-04-22
Rated 5 out of 5 by from Great It was great and helpful with filing my taxes, will consider turbo next year.
Date published: 2023-04-22
Rated 1 out of 5 by from Last time I use Turbo Tax Case #1520709158. It has taken me four days to get a simple single male return done. It was rejected four times with help from thee differant "Tax Experts". I just had help fixing me return again. My returns should have been fairly simple. they were not.
Date published: 2023-04-22
Rated 3 out of 5 by from TurboTax is extremely complicated. very difficult, even with full service; lots of problems getting return filed
Date published: 2023-04-22
Rated 5 out of 5 by from Lawrence was amazing Our virtual time with Lawrence was amazing. He was extremely helpful and very knowledgeable. Doing taxes is not fun but Lawrence was very personable and made the experience a lot easier to handle. You definitely have a wonderful employee in him.
Date published: 2023-04-22
Rated 5 out of 5 by from Awesome Easy Peezy ..... like the product very much. Thank you.
Date published: 2023-04-22
All TurboTax® Offerings Reviews - Page 283