TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love Turbo Tax Very easy, I have been using for years. Would recommend.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax, its alright The best parts of TurboTax are in the UI design. The way it is formatted is engaging with fun animations and illustrations as well as a creative progress tracking with a "race" theme. My only complaint is their price, however that might just be from being a young adult living on their own.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works very good! Had to jump through a few hoops but it was worth it to file online.
Date published: 2023-04-14
Rated 4 out of 5 by from nh not great not bad not great not bad not great not bad
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax Is My GoTo Good experience, got confused a bit on investment logging and had to go back a few times.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is awesom Turbo Tax software is so easy to use and Userfriendly. For always recommend to everyone to use turbo tax for your any kind of tax return.
Date published: 2023-04-14
Rated 1 out of 5 by from Normally Great, but this year it has been terrible I have used Turbo Tax for over 10 years and this years I had so many issues. The CD had issues installing, and then, it would not update. When issues do arise, there is no one to call. This will be the last year using Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Ty is good They help understanding and make corrections on the errors
Date published: 2023-04-14
Rated 2 out of 5 by from Worked eventually, but technical glitches There was technical glitch where my credit for previous year AMT indicated "needs review" no matter what I did. Technical support told me they figured I was getting the credit, but could not show me any proof and told me I would have to pay for expert support from a tax professional if I wanted proof. I should not need to pay a tax professional to resolve an error with the TurboTax program. Fortunately, I eventually found the credit on the draft 1040. It really undermines my confidence as to whether TurboTax did everything else correctly, and the dismissive attitude of technical support was not helpful considering the consequences of filing an inaccurate return. I may move to a different product next year.
Date published: 2023-04-14
Rated 1 out of 5 by from Bad. Tax “Expert” not helpful I paid extra for the Tax Expert, but they were not helpful. One of them had no idea what to tell me and I felt like I was teaching them something. I want a refund of that fee.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2813
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax Very easy, I have been using for years. Would recommend.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax, its alright The best parts of TurboTax are in the UI design. The way it is formatted is engaging with fun animations and illustrations as well as a creative progress tracking with a "race" theme. My only complaint is their price, however that might just be from being a young adult living on their own.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works very good! Had to jump through a few hoops but it was worth it to file online.
Date published: 2023-04-14
Rated 4 out of 5 by from nh not great not bad not great not bad not great not bad
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax Is My GoTo Good experience, got confused a bit on investment logging and had to go back a few times.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is awesom Turbo Tax software is so easy to use and Userfriendly. For always recommend to everyone to use turbo tax for your any kind of tax return.
Date published: 2023-04-14
Rated 1 out of 5 by from Normally Great, but this year it has been terrible I have used Turbo Tax for over 10 years and this years I had so many issues. The CD had issues installing, and then, it would not update. When issues do arise, there is no one to call. This will be the last year using Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Ty is good They help understanding and make corrections on the errors
Date published: 2023-04-14
Rated 2 out of 5 by from Worked eventually, but technical glitches There was technical glitch where my credit for previous year AMT indicated "needs review" no matter what I did. Technical support told me they figured I was getting the credit, but could not show me any proof and told me I would have to pay for expert support from a tax professional if I wanted proof. I should not need to pay a tax professional to resolve an error with the TurboTax program. Fortunately, I eventually found the credit on the draft 1040. It really undermines my confidence as to whether TurboTax did everything else correctly, and the dismissive attitude of technical support was not helpful considering the consequences of filing an inaccurate return. I may move to a different product next year.
Date published: 2023-04-14
Rated 1 out of 5 by from Bad. Tax “Expert” not helpful I paid extra for the Tax Expert, but they were not helpful. One of them had no idea what to tell me and I felt like I was teaching them something. I want a refund of that fee.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2813