TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Lajean35 from
Love Turbo Tax
Very easy, I have been using for years. Would recommend.
Date published: 2023-04-14
Rated 4 out of 5 by
PotatoKing from
TurboTax, its alright
The best parts of TurboTax are in the UI design. The way it is formatted is engaging with fun animations and illustrations as well as a creative progress tracking with a "race" theme. My only complaint is their price, however that might just be from being a young adult living on their own.
Date published: 2023-04-14
Rated 5 out of 5 by
DudeGuy1 from
Turbo Tax works very good!
Had to jump through a few hoops but it was worth it to file online.
Date published: 2023-04-14
Rated 4 out of 5 by
mpflaum from
nh
not great not bad not great not bad not great not bad
Date published: 2023-04-14
Rated 4 out of 5 by
JamRMc from
TurboTax Is My GoTo
Good experience, got confused a bit on investment logging and had to go back a few times.
Date published: 2023-04-14
Rated 5 out of 5 by
sudip shrestha from
Turbo tax is awesom
Turbo Tax software is so easy to use and Userfriendly. For always recommend to everyone to use turbo tax for your any kind of tax return.
Date published: 2023-04-14
Rated 1 out of 5 by
MY2022 Disappointed from
Normally Great, but this year it has been terrible
I have used Turbo Tax for over 10 years and this years I had so many issues. The CD had issues installing, and then, it would not update. When issues do arise, there is no one to call. This will be the last year using Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by
Umugabo from
Ty is good
They help understanding and make corrections on the errors
Date published: 2023-04-14
Rated 2 out of 5 by
BillBCI from
Worked eventually, but technical glitches
There was technical glitch where my credit for previous year AMT indicated "needs review" no matter what I did. Technical support told me they figured I was getting the credit, but could not show me any proof and told me I would have to pay for expert support from a tax professional if I wanted proof. I should not need to pay a tax professional to resolve an error with the TurboTax program. Fortunately, I eventually found the credit on the draft 1040. It really undermines my confidence as to whether TurboTax did everything else correctly, and the dismissive attitude of technical support was not helpful considering the consequences of filing an inaccurate return. I may move to a different product next year.
Date published: 2023-04-14
Rated 1 out of 5 by
Mark765432z from
Bad. Tax “Expert” not helpful
I paid extra for the Tax Expert, but they were not helpful. One of them had no idea what to tell me and I felt like I was teaching them something. I want a refund of that fee.
All TurboTax® Offerings Reviews - Page 2813
Date published: 2023-04-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Lajean35 from
Love Turbo Tax
Very easy, I have been using for years. Would recommend.
Date published: 2023-04-14
Rated 4 out of 5 by
PotatoKing from
TurboTax, its alright
The best parts of TurboTax are in the UI design. The way it is formatted is engaging with fun animations and illustrations as well as a creative progress tracking with a "race" theme. My only complaint is their price, however that might just be from being a young adult living on their own.
Date published: 2023-04-14
Rated 5 out of 5 by
DudeGuy1 from
Turbo Tax works very good!
Had to jump through a few hoops but it was worth it to file online.
Date published: 2023-04-14
Rated 4 out of 5 by
mpflaum from
nh
not great not bad not great not bad not great not bad
Date published: 2023-04-14
Rated 4 out of 5 by
JamRMc from
TurboTax Is My GoTo
Good experience, got confused a bit on investment logging and had to go back a few times.
Date published: 2023-04-14
Rated 5 out of 5 by
sudip shrestha from
Turbo tax is awesom
Turbo Tax software is so easy to use and Userfriendly. For always recommend to everyone to use turbo tax for your any kind of tax return.
Date published: 2023-04-14
Rated 1 out of 5 by
MY2022 Disappointed from
Normally Great, but this year it has been terrible
I have used Turbo Tax for over 10 years and this years I had so many issues. The CD had issues installing, and then, it would not update. When issues do arise, there is no one to call. This will be the last year using Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by
Umugabo from
Ty is good
They help understanding and make corrections on the errors
Date published: 2023-04-14
Rated 2 out of 5 by
BillBCI from
Worked eventually, but technical glitches
There was technical glitch where my credit for previous year AMT indicated "needs review" no matter what I did. Technical support told me they figured I was getting the credit, but could not show me any proof and told me I would have to pay for expert support from a tax professional if I wanted proof. I should not need to pay a tax professional to resolve an error with the TurboTax program. Fortunately, I eventually found the credit on the draft 1040. It really undermines my confidence as to whether TurboTax did everything else correctly, and the dismissive attitude of technical support was not helpful considering the consequences of filing an inaccurate return. I may move to a different product next year.
Date published: 2023-04-14
Rated 1 out of 5 by
Mark765432z from
Bad. Tax “Expert” not helpful
I paid extra for the Tax Expert, but they were not helpful. One of them had no idea what to tell me and I felt like I was teaching them something. I want a refund of that fee.
All TurboTax® Offerings Reviews - Page 2813
Date published: 2023-04-14