TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Tax return Currently filing my tax return for this year. Please stop sending me messeges that my AGI # Is incorrect from my 2021 tax return. It is correct. Im US Navy and trying to complete my return.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax can't handle complex tax situations. I have been happy with TurboTax in past years, but this year it was very difficult to force it to let me itemize my taxes, even though I knew I had enough charitable contributions to exceed the standard deduction. This makes it hard for me to recommend it to anyone whom I think may be in the same situation but who is less knowledgeable about taxes than I am. I was also not able to file my MA resident return with TurboTax because, although most of the W-2 income was from MA sources, I also had W-2 income from working for several weeks in NY, and Turbo Tax could not handle this because of differences in how NY handles taxation of non-residents.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax made filing a lot easier I used Turbo Tax the first time and decided on the Full Service option because for the last years I used to have a CPA who did my taxes but I didn't get a hold of him this year. Pros: It was easy to use and the connection with the Live Expert went smoothly ( only once the internet connection on the experts site disconnected but we were reconnected quickly again) . We were live connected during the whole time she prepared the tax documents. Any questions during the preparation process as well as after the final result of the tax return were answered courteous, friendly, knowledgeable and explained in more detailed if there was confusion on my site. The Live version with Full Service is great if you don't want to worry about putting anything on the wrong forms/wrong boxes or just don't like doing taxes on your own. Cons: It is pricier than their other options, so you have to consider how much sense it makes for you getting everything done by an expert or doing it yourself. And although with the Full Service option you can contact them during the year with any tax questions, you won't unfortunately not be able to reconnect with the same Tax Expert who prepared your taxes. Summary: It was a great experience using Turbo Tax Live Full Service for the first time and although I paid a bit more than what my regular CPA charged me, it was worth it having the headache taken away doing it by yourself trying to make sense of all the different forms and schedules and in which line or box to put what. I'll definitely will use Turbo Tax service again next year.
Date published: 2023-04-14
Rated 5 out of 5 by from updated good tool every year that seems to follow the changing tax laws
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is excellent. I receive very good assistance in completing and filing my return.
Date published: 2023-04-14
Rated 5 out of 5 by from Good Good experience with turbo taxes. It is better then HR block
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is great. easy to use, easy to follow, thorough and complete.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple and easy It was quick and easy to fill out. Simple and the information was easy to understand
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax was great, went smoothly and easy to use The product was very easy to use. When I had a question, it was answered. I really like the information from the previous year is added for comparison. However, with COVID situations changed and there was no category to compensate. Repairs on our rental could not be completed. However, I realize this is not under your control. I was a little disappointed because when I first checked the payment for each category, the Premium was initially $69.95 then when I returned the price increased to $119.00. However once I had a lot of my info already entered I decided to continue. This was a unfair.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax Is Below Average While convenient and easy to use, you add charges and unwanted programs and makes it difficult to drop those un-needed add-ons.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2797
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Tax return Currently filing my tax return for this year. Please stop sending me messeges that my AGI # Is incorrect from my 2021 tax return. It is correct. Im US Navy and trying to complete my return.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax can't handle complex tax situations. I have been happy with TurboTax in past years, but this year it was very difficult to force it to let me itemize my taxes, even though I knew I had enough charitable contributions to exceed the standard deduction. This makes it hard for me to recommend it to anyone whom I think may be in the same situation but who is less knowledgeable about taxes than I am. I was also not able to file my MA resident return with TurboTax because, although most of the W-2 income was from MA sources, I also had W-2 income from working for several weeks in NY, and Turbo Tax could not handle this because of differences in how NY handles taxation of non-residents.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax made filing a lot easier I used Turbo Tax the first time and decided on the Full Service option because for the last years I used to have a CPA who did my taxes but I didn't get a hold of him this year. Pros: It was easy to use and the connection with the Live Expert went smoothly ( only once the internet connection on the experts site disconnected but we were reconnected quickly again) . We were live connected during the whole time she prepared the tax documents. Any questions during the preparation process as well as after the final result of the tax return were answered courteous, friendly, knowledgeable and explained in more detailed if there was confusion on my site. The Live version with Full Service is great if you don't want to worry about putting anything on the wrong forms/wrong boxes or just don't like doing taxes on your own. Cons: It is pricier than their other options, so you have to consider how much sense it makes for you getting everything done by an expert or doing it yourself. And although with the Full Service option you can contact them during the year with any tax questions, you won't unfortunately not be able to reconnect with the same Tax Expert who prepared your taxes. Summary: It was a great experience using Turbo Tax Live Full Service for the first time and although I paid a bit more than what my regular CPA charged me, it was worth it having the headache taken away doing it by yourself trying to make sense of all the different forms and schedules and in which line or box to put what. I'll definitely will use Turbo Tax service again next year.
Date published: 2023-04-14
Rated 5 out of 5 by from updated good tool every year that seems to follow the changing tax laws
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is excellent. I receive very good assistance in completing and filing my return.
Date published: 2023-04-14
Rated 5 out of 5 by from Good Good experience with turbo taxes. It is better then HR block
Date published: 2023-04-14
Rated 5 out of 5 by from Turbotax is great. easy to use, easy to follow, thorough and complete.
Date published: 2023-04-14
Rated 5 out of 5 by from Simple and easy It was quick and easy to fill out. Simple and the information was easy to understand
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo Tax was great, went smoothly and easy to use The product was very easy to use. When I had a question, it was answered. I really like the information from the previous year is added for comparison. However, with COVID situations changed and there was no category to compensate. Repairs on our rental could not be completed. However, I realize this is not under your control. I was a little disappointed because when I first checked the payment for each category, the Premium was initially $69.95 then when I returned the price increased to $119.00. However once I had a lot of my info already entered I decided to continue. This was a unfair.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax Is Below Average While convenient and easy to use, you add charges and unwanted programs and makes it difficult to drop those un-needed add-ons.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2797