TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time easy. fist time doing taxes on my own. first time preparing taxes on my own.
Date published: 2023-04-23
Rated 5 out of 5 by from saves me year after year like having tax person setting next to me all items are covered each and every year
Date published: 2023-04-23
Rated 4 out of 5 by from TurboTax gets the job done TurboTax is a love / hate relationship. I have used it for more than 20 years and I have successfully filed by the deadline each time. But there is always something that wastes my time until I figure it out. And perhaps for the first time, my filing did not go as planned. This year I was right down to the last minutes for filing (not my usual habit) and at 15 minutes before midnight I saw that the estimated tax payment for my state return was lower than the estimate that TurboTax had previously calculated and that I had reviewed. Because time was running out - I did take a few minutes to try to find the problem - I submitted the return as-is. And I am now left with underpayment of my estimated tax. My biggest beef with TurboTax is the user interface when reviewing or revisiting a topic. In too many places, when walking thru a topic, I am asked to re-answer questions I have previously answered. This sets up the possibility that a question is answered differently than originally intended, resulting in a different tax outcome. I think this is what happened with my estimated tax calculation. I really wish TurboTax offered a way to review the entire return in the same interview format as used for initial data input without any input from the user.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax is easy and fast Thank you so much for making taxes quick and easy. So helpful
Date published: 2023-04-23
Rated 1 out of 5 by from So many steps at the end made it look finished I've used TurboTax for years, but never so disappointed as this year. We are very responsible with our finances and were waiting on a confirmation email that never came... When my inbox was inundated with "nearly here" deadline messages up to a MONTH before the actual deadline, why couldn't I have seen just ONE email stating they weren't complete after paying the enormous fee for doing the work myself?? I for sure thought all the Ts were crossed and Is dotted, but one last button hadn't been pushed... and now we'll likely get dinged a huge late fee.
Date published: 2023-04-23
Rated 3 out of 5 by from Usually very easy and fast Normally my experience with turbo tax is great. However, when trying to file an amendment this year I would consistently get kicked back to the home screen when I would try to complete and e-file. each time being cited that it was not covered by my current package but it would not allow me to upgrade to premium so I could file. After 2 weeks of trying periodically it finally worked but now it's after April 18th and I feel like there's going to be some fallout I'll have to deal with because of the debacle. Normally Turbo Tax would get 5 stars if it wasn't for this year's extenuating circumstances, but this year, it's 3 stars because it was easy as usual to fill everything out but the process of filing my amendment was very painful. It's probably a niche case but still quite the inconvenience for me this go around.
Date published: 2023-04-23
Rated 5 out of 5 by from We Love TuboTax TurboTax makes filing taxes easy and give me peace of mind.
Date published: 2023-04-23
Rated 5 out of 5 by from Excellent Tax Software for S-Corp First time using TurboTax Business-CD Version for 2022 S-Corp Tax Return. Excellent software which are systematic, user-friendly, and tax prep efficient from preparation stage to e-File, and with confirmation of Return acceptance. However, it would be more convenient if TurboTax Business-CD Version could be integrated or linked to TurboTax Personal Online Version in order for Schedule K-1 details be automatically exported to integrate with TurboTax Personal Online Version if both software versions were purchased.
Date published: 2023-04-23
Rated 4 out of 5 by from Satisfied The navigation experience is much more in-depth than the online version. Grateful for the insight! However, the system did not recognize my free state copy and charged me twice.
Date published: 2023-04-23
Rated 5 out of 5 by from TurboTax is Awesome!! TurboTax is easy to use especially if you are returning customer, they remember everything from last year and guide you to the correct place. It is very efficient to self file the tax as well as they have guidance and answer along the way. Will keep using it every year.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 278
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time easy. fist time doing taxes on my own. first time preparing taxes on my own.
Date published: 2023-04-23
Rated 5 out of 5 by from saves me year after year like having tax person setting next to me all items are covered each and every year
Date published: 2023-04-23
Rated 4 out of 5 by from TurboTax gets the job done TurboTax is a love / hate relationship. I have used it for more than 20 years and I have successfully filed by the deadline each time. But there is always something that wastes my time until I figure it out. And perhaps for the first time, my filing did not go as planned. This year I was right down to the last minutes for filing (not my usual habit) and at 15 minutes before midnight I saw that the estimated tax payment for my state return was lower than the estimate that TurboTax had previously calculated and that I had reviewed. Because time was running out - I did take a few minutes to try to find the problem - I submitted the return as-is. And I am now left with underpayment of my estimated tax. My biggest beef with TurboTax is the user interface when reviewing or revisiting a topic. In too many places, when walking thru a topic, I am asked to re-answer questions I have previously answered. This sets up the possibility that a question is answered differently than originally intended, resulting in a different tax outcome. I think this is what happened with my estimated tax calculation. I really wish TurboTax offered a way to review the entire return in the same interview format as used for initial data input without any input from the user.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax is easy and fast Thank you so much for making taxes quick and easy. So helpful
Date published: 2023-04-23
Rated 1 out of 5 by from So many steps at the end made it look finished I've used TurboTax for years, but never so disappointed as this year. We are very responsible with our finances and were waiting on a confirmation email that never came... When my inbox was inundated with "nearly here" deadline messages up to a MONTH before the actual deadline, why couldn't I have seen just ONE email stating they weren't complete after paying the enormous fee for doing the work myself?? I for sure thought all the Ts were crossed and Is dotted, but one last button hadn't been pushed... and now we'll likely get dinged a huge late fee.
Date published: 2023-04-23
Rated 3 out of 5 by from Usually very easy and fast Normally my experience with turbo tax is great. However, when trying to file an amendment this year I would consistently get kicked back to the home screen when I would try to complete and e-file. each time being cited that it was not covered by my current package but it would not allow me to upgrade to premium so I could file. After 2 weeks of trying periodically it finally worked but now it's after April 18th and I feel like there's going to be some fallout I'll have to deal with because of the debacle. Normally Turbo Tax would get 5 stars if it wasn't for this year's extenuating circumstances, but this year, it's 3 stars because it was easy as usual to fill everything out but the process of filing my amendment was very painful. It's probably a niche case but still quite the inconvenience for me this go around.
Date published: 2023-04-23
Rated 5 out of 5 by from We Love TuboTax TurboTax makes filing taxes easy and give me peace of mind.
Date published: 2023-04-23
Rated 5 out of 5 by from Excellent Tax Software for S-Corp First time using TurboTax Business-CD Version for 2022 S-Corp Tax Return. Excellent software which are systematic, user-friendly, and tax prep efficient from preparation stage to e-File, and with confirmation of Return acceptance. However, it would be more convenient if TurboTax Business-CD Version could be integrated or linked to TurboTax Personal Online Version in order for Schedule K-1 details be automatically exported to integrate with TurboTax Personal Online Version if both software versions were purchased.
Date published: 2023-04-23
Rated 4 out of 5 by from Satisfied The navigation experience is much more in-depth than the online version. Grateful for the insight! However, the system did not recognize my free state copy and charged me twice.
Date published: 2023-04-23
Rated 5 out of 5 by from TurboTax is Awesome!! TurboTax is easy to use especially if you are returning customer, they remember everything from last year and guide you to the correct place. It is very efficient to self file the tax as well as they have guidance and answer along the way. Will keep using it every year.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 278