TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is user friendly. It is awesome. Using TurboTax was easy to use and only took a short time to complete our return.
Date published: 2023-04-14
Rated 5 out of 5 by from Elegant and easy to use Have used Turbo Tax so long it was called Mac In Tax originally. Always great, always improving. Easy to use, elegant intuitive interface. Use Tax Act for a trust return and it is painful in comparrison.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy, fast and great service Great Service and excellent Sofware. Highly recommended
Date published: 2023-04-14
Rated 5 out of 5 by from Awesome Product I love TurboTax. I've used it for almost a decade now since I first started submitting taxes.
Date published: 2023-04-14
Rated 3 out of 5 by from 2022 Online Only reason did online again this year was crypto. The crypto didn't resolve correctly - had to enter manually. Defeats the purpose of online. Desktop should have this option. Cost of fed and state file too high verses value added online.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax continues to be a good product I have used TurboTax for many years and although it is still a great product it does not seem to be as user friendly as in the past. One aspect of the product I do not like is the need to re-enter data if you go back over an already completed screen. The other thing that I really don't like is the continued effort to upsell the service being purchased.
Date published: 2023-04-14
Rated 4 out of 5 by from Good program Easy to do step by step instructions. Great software
Date published: 2023-04-14
Rated 4 out of 5 by from Pretty good product,....Long time user, 20+ yrs. I have been a long time user. I generally like this product, and have used a customer support person for the first time this year. The only major complaint I have is that I had multiple option trades, and Turbo tax asked for each one if I wanted to change my cost basis. There was no cost basis on a covered call, but I had to confirm this on over 40 calls. I wish Turbo tax could recognize this and not make me confirm every transaction.
Date published: 2023-04-14
Rated 1 out of 5 by from Spent way to much time on work arounds I'm a retired tax preparer that's used to a professional system. With Turbotax I have to spend way to much time on the fixes. 1099 Misc inputs don't work well, K1 input is a pain.
Date published: 2023-04-14
Rated 2 out of 5 by from Not Free for Simple File Not Free. Not as many reductions this year. This will be the last time I use Turbo Tax. I paid to do my own taxes. What a joke!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2765
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is user friendly. It is awesome. Using TurboTax was easy to use and only took a short time to complete our return.
Date published: 2023-04-14
Rated 5 out of 5 by from Elegant and easy to use Have used Turbo Tax so long it was called Mac In Tax originally. Always great, always improving. Easy to use, elegant intuitive interface. Use Tax Act for a trust return and it is painful in comparrison.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy, fast and great service Great Service and excellent Sofware. Highly recommended
Date published: 2023-04-14
Rated 5 out of 5 by from Awesome Product I love TurboTax. I've used it for almost a decade now since I first started submitting taxes.
Date published: 2023-04-14
Rated 3 out of 5 by from 2022 Online Only reason did online again this year was crypto. The crypto didn't resolve correctly - had to enter manually. Defeats the purpose of online. Desktop should have this option. Cost of fed and state file too high verses value added online.
Date published: 2023-04-14
Rated 4 out of 5 by from TurboTax continues to be a good product I have used TurboTax for many years and although it is still a great product it does not seem to be as user friendly as in the past. One aspect of the product I do not like is the need to re-enter data if you go back over an already completed screen. The other thing that I really don't like is the continued effort to upsell the service being purchased.
Date published: 2023-04-14
Rated 4 out of 5 by from Good program Easy to do step by step instructions. Great software
Date published: 2023-04-14
Rated 4 out of 5 by from Pretty good product,....Long time user, 20+ yrs. I have been a long time user. I generally like this product, and have used a customer support person for the first time this year. The only major complaint I have is that I had multiple option trades, and Turbo tax asked for each one if I wanted to change my cost basis. There was no cost basis on a covered call, but I had to confirm this on over 40 calls. I wish Turbo tax could recognize this and not make me confirm every transaction.
Date published: 2023-04-14
Rated 1 out of 5 by from Spent way to much time on work arounds I'm a retired tax preparer that's used to a professional system. With Turbotax I have to spend way to much time on the fixes. 1099 Misc inputs don't work well, K1 input is a pain.
Date published: 2023-04-14
Rated 2 out of 5 by from Not Free for Simple File Not Free. Not as many reductions this year. This will be the last time I use Turbo Tax. I paid to do my own taxes. What a joke!
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2765