TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Turbo tax 2020 needs help My taxes were almost done. I saved them. It didn't save them right and overwrote a new blank file. Instructions overall are poor . Sucks this year. When I restarted from ground zero it didn't pull up info from prior years
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Service I have use Turbo for 6 years and I find that it is very efficient and easy
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is simple safe and the job is done. Turbo Tax is easy to do your taxes. And they can hold the records.
Date published: 2021-05-18
Rated 4 out of 5 by from Charitable Donations Error= Headache Sooo good usually. But the charitable donation error was the worst. The website labeled the problem as fixed. It was not. The forums and official directions weren't exactly right for my case. Ended up on the phone and scheduled to wait on hold for 40-45 mins. I started tinkering around in the tax data tab and had to change the form manually. Wish I would have known that before. The original error message created this circle of figure out the right number or file by mail. Not great. Outside of that, really great product.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy. Thank you Very easy to use. Thank you I waited until the last minute to file my taxes with your software. I was able to navigate through all the screens and press send right under the midnight deadline.
Date published: 2021-05-18
Rated 4 out of 5 by from very helpful staff, answered all my questions very helpful staff, answered all my questions and concerns
Date published: 2021-05-18
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
Rated 1 out of 5 by from Costs $230 and doesn't allow e-file For the past three years this service has crapped out at the very last step and won't allow me to e-file! totally ridiculous!!
Date published: 2021-05-18
Rated 5 out of 5 by from THE BEST So easy and fast! I will use again next year. Virtual assistant was helpful!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 277
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo tax 2020 needs help My taxes were almost done. I saved them. It didn't save them right and overwrote a new blank file. Instructions overall are poor . Sucks this year. When I restarted from ground zero it didn't pull up info from prior years
Date published: 2021-05-18
Rated 5 out of 5 by from Awesome Service I have use Turbo for 6 years and I find that it is very efficient and easy
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is simple safe and the job is done. Turbo Tax is easy to do your taxes. And they can hold the records.
Date published: 2021-05-18
Rated 4 out of 5 by from Charitable Donations Error= Headache Sooo good usually. But the charitable donation error was the worst. The website labeled the problem as fixed. It was not. The forums and official directions weren't exactly right for my case. Ended up on the phone and scheduled to wait on hold for 40-45 mins. I started tinkering around in the tax data tab and had to change the form manually. Wish I would have known that before. The original error message created this circle of figure out the right number or file by mail. Not great. Outside of that, really great product.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy. Thank you Very easy to use. Thank you I waited until the last minute to file my taxes with your software. I was able to navigate through all the screens and press send right under the midnight deadline.
Date published: 2021-05-18
Rated 4 out of 5 by from very helpful staff, answered all my questions very helpful staff, answered all my questions and concerns
Date published: 2021-05-18
Rated 1 out of 5 by from Sucks Constantly up charging. Very difficult to find how to opt out of the upcharges for the 10th time and submit the tax return. Used to be different a few years ago but Turbotax has gone down hill. I've always used Turbotax but this will be the last time I ever use them. 1/10 Do not recommend
Date published: 2021-05-18
Rated 2 out of 5 by from New Changes Make Filing by Mail Difficult. Every year together with my adult son we complete his taxes with Turbo Tax. We often file his state return by mail. This year when we attempted this we were cycled and made to enter a credit card information and paid $25 for the electronic filing when all we wanted was to mail in his return. We were allowed to mail a voucher linking his payment check to the electronically filed return.
Date published: 2021-05-18
Rated 1 out of 5 by from Costs $230 and doesn't allow e-file For the past three years this service has crapped out at the very last step and won't allow me to e-file! totally ridiculous!!
Date published: 2021-05-18
Rated 5 out of 5 by from THE BEST So easy and fast! I will use again next year. Virtual assistant was helpful!
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 277