TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is user friendly and a great tool! IT was so easy to use, helped me when I didn't quite understand things, and the visual aids really helped my wife and I know what we needed to fill out.
Date published: 2023-04-14
Rated 3 out of 5 by from Disappointed Huge issues on eFiling. Considerable number of phone calls to try to resolve problem. NO one from TurboTax could resolve issue, finally found answer from a person outside of TurboTax! Very poor showing from TurboTax!
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is the easiest way to file Fast and helpful. Have kept me on track for 10 straight years.
Date published: 2023-04-14
Rated 5 out of 5 by from Seems improved this year I think it did an easier job of reporting investment / stock trading information.
Date published: 2023-04-14
Rated 3 out of 5 by from convenient but price is misleading and too high convenient but based off marketing i didn't expect the cost that it entailed. there kept being mandatory add ons. ended up paying more than a professional CPA
Date published: 2023-04-14
Rated 4 out of 5 by from Turbotax is so easy to use This was our first time using Turbot tax. It was a lot easier to use than expected. There were points that were a bit difficult and the process seems to take longer than expected with the "one more thing" that comes up more than once but overall quite intuitive. (like the name)
Date published: 2023-04-14
Rated 1 out of 5 by from Misleading Never received last year’s return and there’s no way to contact customer support. This year, they told me I would receive 20% off the filing fee, but they billed me the full rate.
Date published: 2023-04-14
Rated 5 out of 5 by from Wonderful tool! We have used Turbo tax for years and I highly recommend it!
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is easy and awesome Easy to follow, explains everything if you have a quesion
Date published: 2023-04-14
Rated 1 out of 5 by from Would not remove form that was not needed! My return kept being rejected because the system kept saying I needed form 1095-A. I did not have this form because I did not have insurance through the marketplace. I repeatedly followed the instructions to remove form 1095-A. I tried to resolve this for several days before giving up and printing my return to mail in.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2744
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is user friendly and a great tool! IT was so easy to use, helped me when I didn't quite understand things, and the visual aids really helped my wife and I know what we needed to fill out.
Date published: 2023-04-14
Rated 3 out of 5 by from Disappointed Huge issues on eFiling. Considerable number of phone calls to try to resolve problem. NO one from TurboTax could resolve issue, finally found answer from a person outside of TurboTax! Very poor showing from TurboTax!
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is the easiest way to file Fast and helpful. Have kept me on track for 10 straight years.
Date published: 2023-04-14
Rated 5 out of 5 by from Seems improved this year I think it did an easier job of reporting investment / stock trading information.
Date published: 2023-04-14
Rated 3 out of 5 by from convenient but price is misleading and too high convenient but based off marketing i didn't expect the cost that it entailed. there kept being mandatory add ons. ended up paying more than a professional CPA
Date published: 2023-04-14
Rated 4 out of 5 by from Turbotax is so easy to use This was our first time using Turbot tax. It was a lot easier to use than expected. There were points that were a bit difficult and the process seems to take longer than expected with the "one more thing" that comes up more than once but overall quite intuitive. (like the name)
Date published: 2023-04-14
Rated 1 out of 5 by from Misleading Never received last year’s return and there’s no way to contact customer support. This year, they told me I would receive 20% off the filing fee, but they billed me the full rate.
Date published: 2023-04-14
Rated 5 out of 5 by from Wonderful tool! We have used Turbo tax for years and I highly recommend it!
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax is easy and awesome Easy to follow, explains everything if you have a quesion
Date published: 2023-04-14
Rated 1 out of 5 by from Would not remove form that was not needed! My return kept being rejected because the system kept saying I needed form 1095-A. I did not have this form because I did not have insurance through the marketplace. I repeatedly followed the instructions to remove form 1095-A. I tried to resolve this for several days before giving up and printing my return to mail in.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2744