TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Called Customer Service I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by from No Free Version I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Returns for Dummies The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax Deluxe The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
Rated 2 out of 5 by from What you gonna do Been using it for years and too lazy to switch ...
Date published: 2023-04-15
Rated 5 out of 5 by from So easy Quick, easy, accurate So much better than filling out a paper form.
Date published: 2023-04-15
Rated 5 out of 5 by from very good good job for this is a pain having to write a number of characters
Date published: 2023-04-15
Rated 3 out of 5 by from Did not have clear inst of inheritance Sold a house I inherited. Turbo Tax did not help me get through the process. It is not at all clear how to account for inherited property after sale of the property. Needs a "did you inherit property..." question that walks the user through the proper steps for accounting for inherited property income.
Date published: 2023-04-15
Rated 5 out of 5 by from Makes doing your taxes easy Turbo Tax is great. It makes doing your taxes easy. The hardest part is gathering all of your documents.
Date published: 2023-04-15
Rated 5 out of 5 by from Great vservice It was real simple. step by step. ive been using this service for 5 years.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2738
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Called Customer Service I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by from No Free Version I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Returns for Dummies The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax Deluxe The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
Rated 2 out of 5 by from What you gonna do Been using it for years and too lazy to switch ...
Date published: 2023-04-15
Rated 5 out of 5 by from So easy Quick, easy, accurate So much better than filling out a paper form.
Date published: 2023-04-15
Rated 5 out of 5 by from very good good job for this is a pain having to write a number of characters
Date published: 2023-04-15
Rated 3 out of 5 by from Did not have clear inst of inheritance Sold a house I inherited. Turbo Tax did not help me get through the process. It is not at all clear how to account for inherited property after sale of the property. Needs a "did you inherit property..." question that walks the user through the proper steps for accounting for inherited property income.
Date published: 2023-04-15
Rated 5 out of 5 by from Makes doing your taxes easy Turbo Tax is great. It makes doing your taxes easy. The hardest part is gathering all of your documents.
Date published: 2023-04-15
Rated 5 out of 5 by from Great vservice It was real simple. step by step. ive been using this service for 5 years.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2738