TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Tax service people do not know how to handle 1099K I spent about 6 hrs of the 7.5 hrs of tax preparation time dealing with two 1099k income forms. During this I had to call turbotax customer service 4 times. Three of the 4 had no clue what to do or gave me bad information. The 4th agent got almost finished after 90 minutes of trial and error. Plus having to upgrade to Premuim for 1099K entries is a ripoff of another $70 from Deluxe to Premium. One sgent sent me a service code for a $20 discount on Premium upgrade, but the discount did not apply. I've used Turbotax for over $15 years. And I xould not get my printed tax form to load to be able to print it out to send in. "A few moments" to download never happened in 2 attempts before Turbo tax timed out. I will be switching to a different tax.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax Too Many Prompts to "Upgrade" Overall process was ok, but was prompted too frequently to upgrade to a paid option on TurboTax. Also, even though the return was almost basic the cost to file jumped from 0 to over 200, by the time I was finished, and I couldn't file without paying.
Date published: 2023-04-15
Rated 5 out of 5 by from YAY! Turbo Tax I have been using Turbo Tax for years! It is the easiest way to make this heavy chore of doing your own taxes bearable!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Easy! This was a great tool for doing my taxes and getting me through my personal business expenses, etc. - which can be complicated! Quick and easy!
Date published: 2023-04-15
Rated 3 out of 5 by from Savers Credit needs review I found After researching The savers Credit software was not calculating correctly and shorted me$800 which l could not edit
Date published: 2023-04-15
Rated 5 out of 5 by from Will Continue to Use I've been using TurboTax for years and even with a few life changes it is still easy enough to complete our taxes on our own with this system. This year I did have to do a little extra digging to figure out where to report our information for our solar installation tax credit, but once found it was easily completed. I will continue to use in the future unless our tax situation significantly changes.
Date published: 2023-04-15
Rated 4 out of 5 by from fast pretty easy to use seemed to know everything before I entered it Maybe the robots are rising up ?
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use and have recommended to my friend I found almost everything in TurboTax but sometimes it was not available. I hope they could link other things as well. Like Series LLC etc.
Date published: 2023-04-15
Rated 5 out of 5 by from great tool 9 years now! thanks for your help. im 16 character short
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX WAS A GREAT TOOL Easy and seamless tax Preperation tool. I had no problems doing my return in one sitting.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tax service people do not know how to handle 1099K I spent about 6 hrs of the 7.5 hrs of tax preparation time dealing with two 1099k income forms. During this I had to call turbotax customer service 4 times. Three of the 4 had no clue what to do or gave me bad information. The 4th agent got almost finished after 90 minutes of trial and error. Plus having to upgrade to Premuim for 1099K entries is a ripoff of another $70 from Deluxe to Premium. One sgent sent me a service code for a $20 discount on Premium upgrade, but the discount did not apply. I've used Turbotax for over $15 years. And I xould not get my printed tax form to load to be able to print it out to send in. "A few moments" to download never happened in 2 attempts before Turbo tax timed out. I will be switching to a different tax.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax Too Many Prompts to "Upgrade" Overall process was ok, but was prompted too frequently to upgrade to a paid option on TurboTax. Also, even though the return was almost basic the cost to file jumped from 0 to over 200, by the time I was finished, and I couldn't file without paying.
Date published: 2023-04-15
Rated 5 out of 5 by from YAY! Turbo Tax I have been using Turbo Tax for years! It is the easiest way to make this heavy chore of doing your own taxes bearable!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Easy! This was a great tool for doing my taxes and getting me through my personal business expenses, etc. - which can be complicated! Quick and easy!
Date published: 2023-04-15
Rated 3 out of 5 by from Savers Credit needs review I found After researching The savers Credit software was not calculating correctly and shorted me$800 which l could not edit
Date published: 2023-04-15
Rated 5 out of 5 by from Will Continue to Use I've been using TurboTax for years and even with a few life changes it is still easy enough to complete our taxes on our own with this system. This year I did have to do a little extra digging to figure out where to report our information for our solar installation tax credit, but once found it was easily completed. I will continue to use in the future unless our tax situation significantly changes.
Date published: 2023-04-15
Rated 4 out of 5 by from fast pretty easy to use seemed to know everything before I entered it Maybe the robots are rising up ?
Date published: 2023-04-15
Rated 5 out of 5 by from Very easy to use and have recommended to my friend I found almost everything in TurboTax but sometimes it was not available. I hope they could link other things as well. Like Series LLC etc.
Date published: 2023-04-15
Rated 5 out of 5 by from great tool 9 years now! thanks for your help. im 16 character short
Date published: 2023-04-15
Rated 5 out of 5 by from TURBOTAX WAS A GREAT TOOL Easy and seamless tax Preperation tool. I had no problems doing my return in one sitting.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2715