TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax help me do esear job on my tax returns. I wish to meet a softer helper to guided me some miner problem of my mistect from the first time. I't ok.
Date published: 2023-04-14
Rated 4 out of 5 by from TURBO TAX IS GOOD IT IS EASY TO USE. THE GUIDANCE IS EASY TO FOLLOW.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax Home & Business Very customer friendly and tax knowledge support is always available.
Date published: 2023-04-14
Rated 2 out of 5 by from Good Product, Sleezy Payment Scheme The system works well, but beware of all the upselling and hidden fees. I'm glad I realized just before submitting that they were about to charge me $39 to pay for their services directly from my return (not advertised when I selected that option). I've come to find that their "free" filing services are rarely free and they always try to get you to pay for even more services than you need.
Date published: 2023-04-14
Rated 1 out of 5 by from Free is not free Accidentally started live, had to re-file and start over in the free version. Which ended up costing me about $160.
Date published: 2023-04-14
Rated 1 out of 5 by from TURBO TAX SUCKS The amount you have to pay sucks. With the return we get back we should be able to use that to pay for turbo tax and use our card to pay the difference. The assistance that is "provided" sucks!
Date published: 2023-04-14
Rated 4 out of 5 by from Its good It's good. I wish there was an option for an advanced user interface: Just list all the questions without animations (even if there are secondary questions). the menu on the left should have sub categories. I also find that when I go back to certain sections, it takes me through questions over and over again. for example, I'd like to click on a deduction that I've been working on take me to the screen where I enter stuff, not going back through questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Not too anxiety inducing I don't like complicated things. Taxes are complicated. I've let Turbo Tax do my taxes ever since my mom stopped doing my taxes, and I haven't had any issues with the IRS.
Date published: 2023-04-14
Rated 2 out of 5 by from Sold rental property was a nightmare The form filling process is very confusing. I had rental property part year that was subsequently sold; it took forever just to get to the right forms; a nightmare to complete. I will have to reconsider using Turbotax if I have this situation again.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Better My previous tax software had problems this year. I switched to Turbo Tax and it was great for the most part. The only glitch seemed to be the situation where I owned stock and sold options against the own stock to produce income. They kept asking when I bought the option, but I did not have to buy it to sell it.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2713
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax help me do esear job on my tax returns. I wish to meet a softer helper to guided me some miner problem of my mistect from the first time. I't ok.
Date published: 2023-04-14
Rated 4 out of 5 by from TURBO TAX IS GOOD IT IS EASY TO USE. THE GUIDANCE IS EASY TO FOLLOW.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax Home & Business Very customer friendly and tax knowledge support is always available.
Date published: 2023-04-14
Rated 2 out of 5 by from Good Product, Sleezy Payment Scheme The system works well, but beware of all the upselling and hidden fees. I'm glad I realized just before submitting that they were about to charge me $39 to pay for their services directly from my return (not advertised when I selected that option). I've come to find that their "free" filing services are rarely free and they always try to get you to pay for even more services than you need.
Date published: 2023-04-14
Rated 1 out of 5 by from Free is not free Accidentally started live, had to re-file and start over in the free version. Which ended up costing me about $160.
Date published: 2023-04-14
Rated 1 out of 5 by from TURBO TAX SUCKS The amount you have to pay sucks. With the return we get back we should be able to use that to pay for turbo tax and use our card to pay the difference. The assistance that is "provided" sucks!
Date published: 2023-04-14
Rated 4 out of 5 by from Its good It's good. I wish there was an option for an advanced user interface: Just list all the questions without animations (even if there are secondary questions). the menu on the left should have sub categories. I also find that when I go back to certain sections, it takes me through questions over and over again. for example, I'd like to click on a deduction that I've been working on take me to the screen where I enter stuff, not going back through questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Not too anxiety inducing I don't like complicated things. Taxes are complicated. I've let Turbo Tax do my taxes ever since my mom stopped doing my taxes, and I haven't had any issues with the IRS.
Date published: 2023-04-14
Rated 2 out of 5 by from Sold rental property was a nightmare The form filling process is very confusing. I had rental property part year that was subsequently sold; it took forever just to get to the right forms; a nightmare to complete. I will have to reconsider using Turbotax if I have this situation again.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is Better My previous tax software had problems this year. I switched to Turbo Tax and it was great for the most part. The only glitch seemed to be the situation where I owned stock and sold options against the own stock to produce income. They kept asking when I bought the option, but I did not have to buy it to sell it.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2713