TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 5 out of 5 by from Loved it! Easy and fast! Happy I went this route this year....
Date published: 2021-06-07
Rated 5 out of 5 by from Great experience We had a great experience with Turbo Tax and our assigned expert. Very communicative, and lots of options to choose from while selecting the type of service you need.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax Thank you so much for helping me, Elmer was fantastic. Helped me so quickly.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is excellent. I was able to get all my queries answered during the filing of my return
Date published: 2021-06-07
Rated 4 out of 5 by from Good It ok a hard to understand what is important. I look forward to working with you against.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it This is my first time using TurboTax and I love it. So easy to use.
Date published: 2021-06-07
Rated 4 out of 5 by from turbo tax is simple format It was great I will keep using it until I can't understand it no moe
Date published: 2021-06-07
Rated 5 out of 5 by from Very very thankful My tax agent was the goat. She helped me and did an awesome job doing so.
Date published: 2021-06-07
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
All TurboTax® Offerings Reviews - Page 272
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Loved it! Easy and fast! Happy I went this route this year....
Date published: 2021-06-07
Rated 5 out of 5 by from Great experience We had a great experience with Turbo Tax and our assigned expert. Very communicative, and lots of options to choose from while selecting the type of service you need.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax Thank you so much for helping me, Elmer was fantastic. Helped me so quickly.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is excellent. I was able to get all my queries answered during the filing of my return
Date published: 2021-06-07
Rated 4 out of 5 by from Good It ok a hard to understand what is important. I look forward to working with you against.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it This is my first time using TurboTax and I love it. So easy to use.
Date published: 2021-06-07
Rated 4 out of 5 by from turbo tax is simple format It was great I will keep using it until I can't understand it no moe
Date published: 2021-06-07
Rated 5 out of 5 by from Very very thankful My tax agent was the goat. She helped me and did an awesome job doing so.
Date published: 2021-06-07
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
All TurboTax® Offerings Reviews - Page 272