TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Seems improved! I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome I don't like doing taxes but I do appreciate the guidance
Date published: 2023-04-15
Rated 3 out of 5 by from Useful Some wording can be confusing. Especially regarding retirement.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walks you through every step and I feel confident using the preparation.
Date published: 2023-04-15
Rated 5 out of 5 by from GREAT EXPERIENCE I had a great experience. It was an easy process. I was able to upload the pdf documents needed directly and they were self-populated.
Date published: 2023-04-15
Rated 1 out of 5 by from Poor Experience I had to review my own taxes multiple times. I found 3 different issues. The system is like a cookie-cutter. It cannot account for all your situations and cannot give you all the possible deductions as small business owner. In the end, Intuit pushes its tax professionals (CPAs) to file the taxes asap so that Intuit could maximize its earning; rather than, optimizing the returns for you. So, I will not recommend the product. (example: My tax professional at Intuit was told that if she cannot file my taxes by 04/16, my tax return papers will blank out (online) and I will need to file the return manually, even though I had paid for the services ($500+) already.
Date published: 2023-04-15
Rated 2 out of 5 by from Called Customer Service I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by from No Free Version I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Returns for Dummies The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax Deluxe The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2707
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Seems improved! I didn't use any of the experts available but moving through on my own was fairly simple and intuitive.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome I don't like doing taxes but I do appreciate the guidance
Date published: 2023-04-15
Rated 3 out of 5 by from Useful Some wording can be confusing. Especially regarding retirement.
Date published: 2023-04-15
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walks you through every step and I feel confident using the preparation.
Date published: 2023-04-15
Rated 5 out of 5 by from GREAT EXPERIENCE I had a great experience. It was an easy process. I was able to upload the pdf documents needed directly and they were self-populated.
Date published: 2023-04-15
Rated 1 out of 5 by from Poor Experience I had to review my own taxes multiple times. I found 3 different issues. The system is like a cookie-cutter. It cannot account for all your situations and cannot give you all the possible deductions as small business owner. In the end, Intuit pushes its tax professionals (CPAs) to file the taxes asap so that Intuit could maximize its earning; rather than, optimizing the returns for you. So, I will not recommend the product. (example: My tax professional at Intuit was told that if she cannot file my taxes by 04/16, my tax return papers will blank out (online) and I will need to file the return manually, even though I had paid for the services ($500+) already.
Date published: 2023-04-15
Rated 2 out of 5 by from Called Customer Service I kept getting fees added onto my account. I called customer service to chat with them. Told them my problem, the gentleman told me he was going to put me on hold for a few minutes. After sitting on hold for 40 minutes, he still never came back. I cancelled all of my forms and started over again. I still ended up having fees, that I didn't want added. I wish there was a simple way to select and deselect add ons provided through turbo tax. But there is not. Once you add it, you're stuck with it.
Date published: 2023-04-15
Rated 1 out of 5 by from No Free Version I had a simple year and not much to report on my tax return. I chose the Free version, but at the end of the process, there was NO continue button, unless I upgrade to pay $118.
Date published: 2023-04-15
Rated 5 out of 5 by from Tax Returns for Dummies The help key was awesome. It helped me find my husband 2021 tax return (we did not file jointly last year) It walked me through everything step by step
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax Deluxe The question asking if you received all 2022 RMD's does not clarify or ask if it is an "initial" RMD and does not allow you to specify if a portion is postponed and received by April 1, 2023.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2707