TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from TurboTax, one of two mediocre options Every step of the way, they try to upsell you despite denying every time. I don't know how many times I had to click that I wasn't interested. More than the boxes I had to fill to file my taxes. Difficult to go back and edit sections halfway through without starting over. Unclear if any changes you make are actually changed as the screen format does not align with the actual submitted forms
Date published: 2023-04-15
Rated 1 out of 5 by from deceptive and overcharges horrible experience, unnecessarily charged for premium services and the website/customer service line is purposely not customer friendly to get answers as to why or how to change it. never using again
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax team or agents are very awesome. The My experience with Turbo tax was very satisfactory. The agent that works with me was very patience. and understanding. She stays with me till i am satisfied the service was very awesome. I will recommend any one at any time to the used the turb tax product.
Date published: 2023-04-15
Rated 3 out of 5 by from Nice Online Services It was not necessary to repeat questions on the NJ State form which were answered prior to starting the forms providing I state "no" for all 3 questions
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Experience filing taxes Great service and has all my details from the previous year so easy to file.
Date published: 2023-04-15
Rated 5 out of 5 by from About my 10th Yr. w/ Turbotax It's been great. Moved from one state to another. Did my parents, they moved from one state to another and my father died this year. Turo Tax made it easy enough.
Date published: 2023-04-15
Rated 1 out of 5 by from Confusing and Expensive Not easy to understand and too expensive for them offering basically nothing
Date published: 2023-04-15
Rated 2 out of 5 by from Used to be a fan Bombard you with upgrades and add-ons until apparently I clicked one that I can't remove. Having two named "Premier" ($69) and "Premium" ($119) seems kind of sneaky also. My daughter had ~$150 in capital gains disbursements from a mutual fund which kicked her out of the Free version into the $69 version + $59 for state. TurboTax squeezed an extra $180 out of me this year.
Date published: 2023-04-15
Rated 5 out of 5 by from Get's easier every year! 5 Years and going.. TurboTax is the always the best !
Date published: 2023-04-15
Rated 1 out of 5 by from I hate turbotax money grabbing business Terrible and I hate that I have to use it every year
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2674
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax, one of two mediocre options Every step of the way, they try to upsell you despite denying every time. I don't know how many times I had to click that I wasn't interested. More than the boxes I had to fill to file my taxes. Difficult to go back and edit sections halfway through without starting over. Unclear if any changes you make are actually changed as the screen format does not align with the actual submitted forms
Date published: 2023-04-15
Rated 1 out of 5 by from deceptive and overcharges horrible experience, unnecessarily charged for premium services and the website/customer service line is purposely not customer friendly to get answers as to why or how to change it. never using again
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax team or agents are very awesome. The My experience with Turbo tax was very satisfactory. The agent that works with me was very patience. and understanding. She stays with me till i am satisfied the service was very awesome. I will recommend any one at any time to the used the turb tax product.
Date published: 2023-04-15
Rated 3 out of 5 by from Nice Online Services It was not necessary to repeat questions on the NJ State form which were answered prior to starting the forms providing I state "no" for all 3 questions
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Experience filing taxes Great service and has all my details from the previous year so easy to file.
Date published: 2023-04-15
Rated 5 out of 5 by from About my 10th Yr. w/ Turbotax It's been great. Moved from one state to another. Did my parents, they moved from one state to another and my father died this year. Turo Tax made it easy enough.
Date published: 2023-04-15
Rated 1 out of 5 by from Confusing and Expensive Not easy to understand and too expensive for them offering basically nothing
Date published: 2023-04-15
Rated 2 out of 5 by from Used to be a fan Bombard you with upgrades and add-ons until apparently I clicked one that I can't remove. Having two named "Premier" ($69) and "Premium" ($119) seems kind of sneaky also. My daughter had ~$150 in capital gains disbursements from a mutual fund which kicked her out of the Free version into the $69 version + $59 for state. TurboTax squeezed an extra $180 out of me this year.
Date published: 2023-04-15
Rated 5 out of 5 by from Get's easier every year! 5 Years and going.. TurboTax is the always the best !
Date published: 2023-04-15
Rated 1 out of 5 by from I hate turbotax money grabbing business Terrible and I hate that I have to use it every year
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2674