TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Kept getting stuck on one form. Had to start over 3 times because software kept getting stuck on one form.
Date published: 2023-04-14
Rated 5 out of 5 by from Quick fast and easy It was super easy and fast. I did my taxes in about 15 minutes
Date published: 2023-04-14
Rated 5 out of 5 by from Makes it so easy! Using TurboTax year after year, it just gets easier. I appreciate all the questions they ask along the way in case something changed.
Date published: 2023-04-14
Rated 5 out of 5 by from A great program. A little difficult but, my son who is a computer tech helped. Thanks son.
Date published: 2023-04-14
Rated 3 out of 5 by from Helpful except for one glitch We have used TurboTax for several years, but this year we ran into a glitch that, after much research, seems to have been happening for several years and still has not been fixed. My husband is retired from the military, and military retirement pay is exempt from Louisiana state taxes. In past years, the retirement pay has transferred correctly to the appropriate place on the Louisiana tax return. This year, however, when the retirement benefits transferred, they were listed in the correct place on the Louisiana form, but the amount to exclude said $0 instead of the income amount. After several hours, I finally found a helpful post on the TurboTax discussion boards that provided a manual work-around, but having paid for TurboTax to do our taxes, I should not have to be figuring this out myself. Other users having the same issue stated that they have had this problem for several years, and some have said they have spent hours on the phone with customer support with no resolution. My hope is that this glitch will be fixed for next year.
Date published: 2023-04-14
Rated 5 out of 5 by from I USE TURBO TAX YEARLY...THE ONLY WAY TO GO TT pulls previous years' information for income sources. Popup boxes explain any questions a taxpayer has during filing. User can do preparation in sections, save data and return later to finalize. TT seems to be more complete and easier to use each year. I'm on my 8th year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great job! Really like the new timer thing, it really helped keep things on track.
Date published: 2023-04-14
Rated 4 out of 5 by from Smooth Process The step-by-step process is very easy to follow. I a am prior CPA and found little annoyances but overall for those that do not understand the tax world it would be mostly straight forward for them to complete. I do however wish it would not make you answer the same questions each time. The numbers entered are kept but the question check boxes are deleted each time you need to enter to adjust/review information. Additionally, I wish you could more easily see the forms and drill down into the number directly from the review side. Other than that great overall experience using Turbo Tax for the first time.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service I am using the TurboTax program for tax reporting, and it is great
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service Easy to navigate and enter all the correct info. Would recommend to anyone
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2645
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Kept getting stuck on one form. Had to start over 3 times because software kept getting stuck on one form.
Date published: 2023-04-14
Rated 5 out of 5 by from Quick fast and easy It was super easy and fast. I did my taxes in about 15 minutes
Date published: 2023-04-14
Rated 5 out of 5 by from Makes it so easy! Using TurboTax year after year, it just gets easier. I appreciate all the questions they ask along the way in case something changed.
Date published: 2023-04-14
Rated 5 out of 5 by from A great program. A little difficult but, my son who is a computer tech helped. Thanks son.
Date published: 2023-04-14
Rated 3 out of 5 by from Helpful except for one glitch We have used TurboTax for several years, but this year we ran into a glitch that, after much research, seems to have been happening for several years and still has not been fixed. My husband is retired from the military, and military retirement pay is exempt from Louisiana state taxes. In past years, the retirement pay has transferred correctly to the appropriate place on the Louisiana tax return. This year, however, when the retirement benefits transferred, they were listed in the correct place on the Louisiana form, but the amount to exclude said $0 instead of the income amount. After several hours, I finally found a helpful post on the TurboTax discussion boards that provided a manual work-around, but having paid for TurboTax to do our taxes, I should not have to be figuring this out myself. Other users having the same issue stated that they have had this problem for several years, and some have said they have spent hours on the phone with customer support with no resolution. My hope is that this glitch will be fixed for next year.
Date published: 2023-04-14
Rated 5 out of 5 by from I USE TURBO TAX YEARLY...THE ONLY WAY TO GO TT pulls previous years' information for income sources. Popup boxes explain any questions a taxpayer has during filing. User can do preparation in sections, save data and return later to finalize. TT seems to be more complete and easier to use each year. I'm on my 8th year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great job! Really like the new timer thing, it really helped keep things on track.
Date published: 2023-04-14
Rated 4 out of 5 by from Smooth Process The step-by-step process is very easy to follow. I a am prior CPA and found little annoyances but overall for those that do not understand the tax world it would be mostly straight forward for them to complete. I do however wish it would not make you answer the same questions each time. The numbers entered are kept but the question check boxes are deleted each time you need to enter to adjust/review information. Additionally, I wish you could more easily see the forms and drill down into the number directly from the review side. Other than that great overall experience using Turbo Tax for the first time.
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service I am using the TurboTax program for tax reporting, and it is great
Date published: 2023-04-14
Rated 5 out of 5 by from Great Service Easy to navigate and enter all the correct info. Would recommend to anyone
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2645