TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Review of turbo tax My experience went very well. I like the added security for filling.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbotax discount??? I was supposed to get a $20 discount when I started up my return, but didn't get it.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! I used the free version of Turbo tax and filed for federal and 2 states. It was straightforward and easy to use. I will definitely buy and use it the next time around
Date published: 2023-04-14
Rated 3 out of 5 by from Don't like the changes 1- I purchased a disc at Costco and followed instructions and ended up filing with the online version (not the same one I purchased). 2- Not easy to find status until you're done. I didn't know my taxes would be $11K till the end, very frustrating. 3- I had TT 2021 saved on my computer and it never cross loaded with my effort to do my 2022 taxes.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax is such a struggle to use. I am so frustrated with Turbo Tax. This is likely the last year I will use TT. I had so much trouble inputting needed info. I had to manipulate stuff to get it in right, I hope. I had to go over and over and over it numerous times to get it right. And, I used to be an accountant. I think the final returns were close to accurate. TT needs more work than it is worth, and I found the price to be too high for the difficulty of using it.
Date published: 2023-04-14
Rated 4 out of 5 by from TT is very easy to use Have used for years. Super easy to use, will continue for years to come.
Date published: 2023-04-14
Rated 1 out of 5 by from TERRIBLE! I couldn't look at my 2020 returns which I needed to get figures from. Your security prevented me from accessing my old files.
Date published: 2023-04-14
Rated 3 out of 5 by from There's a bug somewhere For some unknown reason TurboTax wanted us to fill out a CA 3514 even though our income did not qualify for any earned income credit. The program kept prompting us for information about a business. We finally called the business Turbo Tax Programming Error.
Date published: 2023-04-14
Rated 1 out of 5 by from Overcharging for a product that hardly works Filing my taxes with turbo tax was such a pain in my butt. It kept rerouting me through the EXACT same page I was just one when I tried to progress to the next step. All along the way they’re attempting to get me to buy their even more expensive package as if $59 a state and a fee for federal isn’t enough. No one helps you do this and the app is so messed up it makes it so you don’t even understand what they’re asking for. Being set up to fail when trying to operate this app and then I pay almost 200 bucks for this service. Turbo tax is nothing but a money grab. My return should have been pretty straight forward and easy and this service made it so much more difficult than it needed to be. Thanks for the stress Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes are done! Made doing taxes easy. Had good hints to help me when I had questions.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Review of turbo tax My experience went very well. I like the added security for filling.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbotax discount??? I was supposed to get a $20 discount when I started up my return, but didn't get it.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is great! I used the free version of Turbo tax and filed for federal and 2 states. It was straightforward and easy to use. I will definitely buy and use it the next time around
Date published: 2023-04-14
Rated 3 out of 5 by from Don't like the changes 1- I purchased a disc at Costco and followed instructions and ended up filing with the online version (not the same one I purchased). 2- Not easy to find status until you're done. I didn't know my taxes would be $11K till the end, very frustrating. 3- I had TT 2021 saved on my computer and it never cross loaded with my effort to do my 2022 taxes.
Date published: 2023-04-14
Rated 2 out of 5 by from Turbo Tax is such a struggle to use. I am so frustrated with Turbo Tax. This is likely the last year I will use TT. I had so much trouble inputting needed info. I had to manipulate stuff to get it in right, I hope. I had to go over and over and over it numerous times to get it right. And, I used to be an accountant. I think the final returns were close to accurate. TT needs more work than it is worth, and I found the price to be too high for the difficulty of using it.
Date published: 2023-04-14
Rated 4 out of 5 by from TT is very easy to use Have used for years. Super easy to use, will continue for years to come.
Date published: 2023-04-14
Rated 1 out of 5 by from TERRIBLE! I couldn't look at my 2020 returns which I needed to get figures from. Your security prevented me from accessing my old files.
Date published: 2023-04-14
Rated 3 out of 5 by from There's a bug somewhere For some unknown reason TurboTax wanted us to fill out a CA 3514 even though our income did not qualify for any earned income credit. The program kept prompting us for information about a business. We finally called the business Turbo Tax Programming Error.
Date published: 2023-04-14
Rated 1 out of 5 by from Overcharging for a product that hardly works Filing my taxes with turbo tax was such a pain in my butt. It kept rerouting me through the EXACT same page I was just one when I tried to progress to the next step. All along the way they’re attempting to get me to buy their even more expensive package as if $59 a state and a fee for federal isn’t enough. No one helps you do this and the app is so messed up it makes it so you don’t even understand what they’re asking for. Being set up to fail when trying to operate this app and then I pay almost 200 bucks for this service. Turbo tax is nothing but a money grab. My return should have been pretty straight forward and easy and this service made it so much more difficult than it needed to be. Thanks for the stress Turbo Tax.
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes are done! Made doing taxes easy. Had good hints to help me when I had questions.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2632