TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax doing a great job 👏 I' m filing my Tax Returns during 5 years with TurboTax.
Date published: 2023-04-16
Rated 3 out of 5 by from 1099-MISC guidance is complete trash I had two stocks which produce small royalties, figuring out how to declare these took half the time I spent filing.
Date published: 2023-04-16
Rated 1 out of 5 by from Same Inexact Questions Still hate it. It would be a lot easier if there were links from a screen to go to the return where the information appears. Why not just have us input the forms that we have up front and then ask questions
Date published: 2023-04-16
Rated 3 out of 5 by from frustrating glitches / unfulfilled refunds I wasn't able to submit 2021 state form due to glitche in software, but never got a refund, plus penalty for filing late by mail! This time it was very frustrating switching from the CD version to the online Help. I was told that I should get a refund credit for duplicate software (CD $89.00) applied to the $273.00 for the online filing. It has not happened; even though it states on the site and I was told by 2 agents!!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax works Turbo Tax is fairly easy to use. Only problem that I have is that it is a bit expensive to use this software
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax First Timer Easy to use, very user friendly. Don't like the ads for additional payment.
Date published: 2023-04-16
Rated 5 out of 5 by from 30+ Years User Some forms do not match forms you receive which can be a bit confusing, but ultimately you figure it out, mostly 1099 various types and K1s. I have used the product for over 30 years, it is so robust that my iMac would load it as my iMac was 8 years old and I wound up buying a new Mac Mini. It was time anyway... Great product.
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing service Easy to use, to the point, helpful, quick to name a few
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2631
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax doing a great job 👏 I' m filing my Tax Returns during 5 years with TurboTax.
Date published: 2023-04-16
Rated 3 out of 5 by from 1099-MISC guidance is complete trash I had two stocks which produce small royalties, figuring out how to declare these took half the time I spent filing.
Date published: 2023-04-16
Rated 1 out of 5 by from Same Inexact Questions Still hate it. It would be a lot easier if there were links from a screen to go to the return where the information appears. Why not just have us input the forms that we have up front and then ask questions
Date published: 2023-04-16
Rated 3 out of 5 by from frustrating glitches / unfulfilled refunds I wasn't able to submit 2021 state form due to glitche in software, but never got a refund, plus penalty for filing late by mail! This time it was very frustrating switching from the CD version to the online Help. I was told that I should get a refund credit for duplicate software (CD $89.00) applied to the $273.00 for the online filing. It has not happened; even though it states on the site and I was told by 2 agents!!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo Tax works Turbo Tax is fairly easy to use. Only problem that I have is that it is a bit expensive to use this software
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax First Timer Easy to use, very user friendly. Don't like the ads for additional payment.
Date published: 2023-04-16
Rated 5 out of 5 by from 30+ Years User Some forms do not match forms you receive which can be a bit confusing, but ultimately you figure it out, mostly 1099 various types and K1s. I have used the product for over 30 years, it is so robust that my iMac would load it as my iMac was 8 years old and I wound up buying a new Mac Mini. It was time anyway... Great product.
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing service Easy to use, to the point, helpful, quick to name a few
Date published: 2023-04-16
Rated 4 out of 5 by from Easy to use very helpful alot of questions at the end just would like to file.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbotax failed me this year I've been using Turbotax for a lot of years, but this may be my last. I got through both federal and state without too much difficulty, but when I went to transmit the files, it gave me an error that it was unable to do that. It gave me a link to the support website, but when I went there it said that was no longer available and sent me to a customer support site that charged for its services. The first person asked if I was having a problem returning a product, then said it was not their department and sent me to another site. The customer service person there said they were not an employee, but a knowledgable volunteer. He seemed willing to help but all he could do was link me to a uTube video that had nothing to do with my problem.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2631