TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is awesome and easy to use! I used Turbo Tax and it was very easy to follow the steps, and I got my tax return done quickly.
Date published: 2023-04-14
Rated 5 out of 5 by from Price went up again Process is easy, they make it quick. but i swear it gets more expensive every year.
Date published: 2023-04-14
Rated 4 out of 5 by from Useful tool for those not inclined to study taxs Was able to file my taxes this year with only a minor hiccup.
Date published: 2023-04-14
Rated 3 out of 5 by from Trouble when filing I had trouble when filing because a form (1098?) popped up and stopped the process. It asked to be linked to schedule E by clicking in a designated spot and I could not get that to work. When I did click it came back numerous times before I was able to establish the link. I think Intuit needs to do some more work here!
Date published: 2023-04-14
Rated 5 out of 5 by from It's soon easy Loved the live support, answered all my questions and stayed with me up to the send button
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Is easy and awesome service I had some different circumstances with my tax fillings this year that I was not sure about so I contacted live help, and in a few moments I had a full understanding of what needed to happen and I was able to proceed with ease
Date published: 2023-04-14
Rated 5 out of 5 by from A+++++++++++++ easy to use easy to understand. will use again in the future.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax Average The experience is not as smooth as you would think. There should be better tax advice options for less cost. You can google most of the issues that come up and get better advice than using the Turbo Tax resources.
Date published: 2023-04-14
Rated 4 out of 5 by from Thorough and efficient TAX PREPARATION The main purpose for Turbo Tax is preparation of taxes. They do a superb job of that, and have gained my confidence repeatedly, for several years now. The reason I rate them 4 instead of 5 is because they, like so many others these days, wear me out with having me type in the same information over and over again. for example, when I paid for the expert audit service, they had me sign in, enter my credit card information, and I checked the "remember me" box. Then, a little later, when I opted to pay for e-filing my state return, I had to repeat the same process: sign in again (I never signed out), re-enter the name on my credit card, etc. And, when asking me to sign up to receive future TurboTax editions, the details did not disclose either the next price, or when or how they would make that information available - when I got my bill?
Date published: 2023-04-14
Rated 2 out of 5 by from Disappointed this year Most of it was business as usual expect I got married last year to a Peruvian who is in the process of getting his green card. There were no instructions on how to bypass the requirement of entering a social security number. I entered filing separately. I chose resident alien not filing a return. No help. Had to go outside of the software and search online. Disappointed for the price I had to pay for Premium and that there was no answer to help with this. Will compare to other products next yr before going straight to Turbo Tax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2631
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome and easy to use! I used Turbo Tax and it was very easy to follow the steps, and I got my tax return done quickly.
Date published: 2023-04-14
Rated 5 out of 5 by from Price went up again Process is easy, they make it quick. but i swear it gets more expensive every year.
Date published: 2023-04-14
Rated 4 out of 5 by from Useful tool for those not inclined to study taxs Was able to file my taxes this year with only a minor hiccup.
Date published: 2023-04-14
Rated 3 out of 5 by from Trouble when filing I had trouble when filing because a form (1098?) popped up and stopped the process. It asked to be linked to schedule E by clicking in a designated spot and I could not get that to work. When I did click it came back numerous times before I was able to establish the link. I think Intuit needs to do some more work here!
Date published: 2023-04-14
Rated 5 out of 5 by from It's soon easy Loved the live support, answered all my questions and stayed with me up to the send button
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax Is easy and awesome service I had some different circumstances with my tax fillings this year that I was not sure about so I contacted live help, and in a few moments I had a full understanding of what needed to happen and I was able to proceed with ease
Date published: 2023-04-14
Rated 5 out of 5 by from A+++++++++++++ easy to use easy to understand. will use again in the future.
Date published: 2023-04-14
Rated 3 out of 5 by from Turbo Tax Average The experience is not as smooth as you would think. There should be better tax advice options for less cost. You can google most of the issues that come up and get better advice than using the Turbo Tax resources.
Date published: 2023-04-14
Rated 4 out of 5 by from Thorough and efficient TAX PREPARATION The main purpose for Turbo Tax is preparation of taxes. They do a superb job of that, and have gained my confidence repeatedly, for several years now. The reason I rate them 4 instead of 5 is because they, like so many others these days, wear me out with having me type in the same information over and over again. for example, when I paid for the expert audit service, they had me sign in, enter my credit card information, and I checked the "remember me" box. Then, a little later, when I opted to pay for e-filing my state return, I had to repeat the same process: sign in again (I never signed out), re-enter the name on my credit card, etc. And, when asking me to sign up to receive future TurboTax editions, the details did not disclose either the next price, or when or how they would make that information available - when I got my bill?
Date published: 2023-04-14
Rated 2 out of 5 by from Disappointed this year Most of it was business as usual expect I got married last year to a Peruvian who is in the process of getting his green card. There were no instructions on how to bypass the requirement of entering a social security number. I entered filing separately. I chose resident alien not filing a return. No help. Had to go outside of the software and search online. Disappointed for the price I had to pay for Premium and that there was no answer to help with this. Will compare to other products next yr before going straight to Turbo Tax.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2631