TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Need to get their act together When I tried to purchase Turbo Tax through thier on website, I was unable to do so and and after spending hours on the phone with a rep finally ordered it cheaper from Amazon. Then when trying to charge my card for State e-filing, I had the exact same problem with trying to pay for the charge. There is nothing wrong with my address (obviously since I purchase many items online - thus the purchase from Amazon!) so I am having to file my taxes by snail mail. Will be looking for other options next year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great! I upgraded to Live Assisted Premier so I could speak with someone via Chat as I was getting a major error regarding my state return. I connected with Chiquita D, who went through each line item, step by step, until she found the error. She kept me informed along with way and was gracious and patient and lovely. Error was fixed and I can breathe a sigh of relief. Please recognize Chiquita for her hard work and dedication. And thank her for me!
Date published: 2023-04-14
Rated 4 out of 5 by from I struggled a bit It was tough to figure out where a couple of the business deductions went but finally did.
Date published: 2023-04-14
Rated 5 out of 5 by from So easy! This was the fastest smoothest year yet! Keep up the awesome work guys! I can't wait for the future when I just get a notice that says my taxes have been done for me :-) We are almost there!
Date published: 2023-04-14
Rated 5 out of 5 by from Very approachable formatting. TurboTax gives the user many options all with a friendly format to make filing taxes on your own for the first time a lot less scary.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use tool I've been a user for 10+ years. I like the way information is imported from the previous return.
Date published: 2023-04-14
Rated 3 out of 5 by from Too many pop ups and nickle and dime options it used to be so simple and helpful and now it is expensive and I am constantly aware you are trying to upsell me. My worst experience to date using this platform.
Date published: 2023-04-14
Rated 5 out of 5 by from great help although this is really hard for me, Turbo Tax make it easier
Date published: 2023-04-14
Rated 3 out of 5 by from Has some really annoying problems - Generally it works as it should find a solution. But when I find a problem there is little to no support to find a solution. TT should at least give an error message instead of starting over.
Date published: 2023-04-14
Rated 5 out of 5 by from Extremely easy Turbo Tax makes doing your taxes easy. I would definitely recommend.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2609
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Need to get their act together When I tried to purchase Turbo Tax through thier on website, I was unable to do so and and after spending hours on the phone with a rep finally ordered it cheaper from Amazon. Then when trying to charge my card for State e-filing, I had the exact same problem with trying to pay for the charge. There is nothing wrong with my address (obviously since I purchase many items online - thus the purchase from Amazon!) so I am having to file my taxes by snail mail. Will be looking for other options next year.
Date published: 2023-04-14
Rated 5 out of 5 by from Great! I upgraded to Live Assisted Premier so I could speak with someone via Chat as I was getting a major error regarding my state return. I connected with Chiquita D, who went through each line item, step by step, until she found the error. She kept me informed along with way and was gracious and patient and lovely. Error was fixed and I can breathe a sigh of relief. Please recognize Chiquita for her hard work and dedication. And thank her for me!
Date published: 2023-04-14
Rated 4 out of 5 by from I struggled a bit It was tough to figure out where a couple of the business deductions went but finally did.
Date published: 2023-04-14
Rated 5 out of 5 by from So easy! This was the fastest smoothest year yet! Keep up the awesome work guys! I can't wait for the future when I just get a notice that says my taxes have been done for me :-) We are almost there!
Date published: 2023-04-14
Rated 5 out of 5 by from Very approachable formatting. TurboTax gives the user many options all with a friendly format to make filing taxes on your own for the first time a lot less scary.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use tool I've been a user for 10+ years. I like the way information is imported from the previous return.
Date published: 2023-04-14
Rated 3 out of 5 by from Too many pop ups and nickle and dime options it used to be so simple and helpful and now it is expensive and I am constantly aware you are trying to upsell me. My worst experience to date using this platform.
Date published: 2023-04-14
Rated 5 out of 5 by from great help although this is really hard for me, Turbo Tax make it easier
Date published: 2023-04-14
Rated 3 out of 5 by from Has some really annoying problems - Generally it works as it should find a solution. But when I find a problem there is little to no support to find a solution. TT should at least give an error message instead of starting over.
Date published: 2023-04-14
Rated 5 out of 5 by from Extremely easy Turbo Tax makes doing your taxes easy. I would definitely recommend.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2609