TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great software! Highly recommended! Great software with easy to understand steps and prompts. Love it!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax did not improve last year's problem TurboTax did not improve or remedy last year's problem: it rejects all(!) my credit cards while attempting to e-file my tax return in Indiana. Why is this a recurring problem? One star for letting a simple but major problem frustrate the customers.
Date published: 2023-04-14
Rated 1 out of 5 by from Gets worse every year My situation gets simpler every year, and the software insists it gets easier too, but doesn't. I find it confusing why there can't often be an option to let the software know that something doesn't apply to you. I had to make up some answers to get around not having what they ask for. I think it's time to find a new method for filing taxes. Also, earning money that generates a 1099 does not mean you have a business, or multiple businesses. It means that a business who got money on your behalf had to generate a 1099.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is the BEST I've been using TurboTax for 6 years now. I really like the features that allow you to ask a question or review items when you need assistance. I also appreciate that I can list my deductions to make sure the Standard Deduction is right for me. I've never consulted with a live representative but it's reassuring to know I can if I need to.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax It is easy to prepare and file your taxes. Turbo tax guide me through the process and help me with my questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is very User Friendly Having amounts from digital documents uploaded and easy to read buttons made tax time a breeze with Turbo Tax, including the help/search button. I use it every year!
Date published: 2023-04-14
Rated 4 out of 5 by from My thoughts about Turbotax Great resources and tips---but the cost is too high to process through Turbotax
Date published: 2023-04-14
Rated 5 out of 5 by from Excellent Good experience, fast and thorough. Quick responses, easy to understand.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax was simple, easy, 100% for 1st timers Super cheap, super simple, perfect for people who are filing for the 1st time.
Date published: 2023-04-14
Rated 1 out of 5 by from way too expensive Charging people with kids, 119 because the child tax credit is considered not standard is ridiculous.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great software! Highly recommended! Great software with easy to understand steps and prompts. Love it!
Date published: 2023-04-14
Rated 1 out of 5 by from TurboTax did not improve last year's problem TurboTax did not improve or remedy last year's problem: it rejects all(!) my credit cards while attempting to e-file my tax return in Indiana. Why is this a recurring problem? One star for letting a simple but major problem frustrate the customers.
Date published: 2023-04-14
Rated 1 out of 5 by from Gets worse every year My situation gets simpler every year, and the software insists it gets easier too, but doesn't. I find it confusing why there can't often be an option to let the software know that something doesn't apply to you. I had to make up some answers to get around not having what they ask for. I think it's time to find a new method for filing taxes. Also, earning money that generates a 1099 does not mean you have a business, or multiple businesses. It means that a business who got money on your behalf had to generate a 1099.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax is the BEST I've been using TurboTax for 6 years now. I really like the features that allow you to ask a question or review items when you need assistance. I also appreciate that I can list my deductions to make sure the Standard Deduction is right for me. I've never consulted with a live representative but it's reassuring to know I can if I need to.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo tax It is easy to prepare and file your taxes. Turbo tax guide me through the process and help me with my questions.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax is very User Friendly Having amounts from digital documents uploaded and easy to read buttons made tax time a breeze with Turbo Tax, including the help/search button. I use it every year!
Date published: 2023-04-14
Rated 4 out of 5 by from My thoughts about Turbotax Great resources and tips---but the cost is too high to process through Turbotax
Date published: 2023-04-14
Rated 5 out of 5 by from Excellent Good experience, fast and thorough. Quick responses, easy to understand.
Date published: 2023-04-14
Rated 5 out of 5 by from TurboTax was simple, easy, 100% for 1st timers Super cheap, super simple, perfect for people who are filing for the 1st time.
Date published: 2023-04-14
Rated 1 out of 5 by from way too expensive Charging people with kids, 119 because the child tax credit is considered not standard is ridiculous.
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 2605