TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Highly Recomended Very user friendly.I would highly recommend TurboTax.
Date published: 2023-04-15
Rated 5 out of 5 by from Great tax filing tool i have been using this tool for more than ten years. Always very satisfied.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome online service Turbo tax is a wonderful service for people who dont like to sit in an office full of people, easy to use online.
Date published: 2023-04-15
Rated 2 out of 5 by from There is a flaw with the program in Massachusetts A lot of people seem to have the same problem with tax exempt Massachusetts pension entries. Turbo Tax should clarify the process to avoid wasted time reviewing multiple times. The error won't allow state return to be Efiled. It is not clear that the entry should be left blank, one assumes the amount of the pension should be entered. The rest of the process is good and I would have been done in one sitting but I had to revisit three times to find the error after searching the internet for solutions.
Date published: 2023-04-15
Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
Rated 5 out of 5 by from turbo tax is great Been using for the past twelve years and its awesom!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is fantastic! Turbo Tax is easy to use and has a lot of helpful information throughout every step of the process! Pretty darn dummy-proof! I feel very confident in my tax retun, and I love that extra help is always available if needed! Won't use any other software to file my taxes!
Date published: 2023-04-15
Rated 5 out of 5 by from Needed Help Everyone was very polite and professional. Tiny answered my questions quickly.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2574
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Highly Recomended Very user friendly.I would highly recommend TurboTax.
Date published: 2023-04-15
Rated 5 out of 5 by from Great tax filing tool i have been using this tool for more than ten years. Always very satisfied.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome online service Turbo tax is a wonderful service for people who dont like to sit in an office full of people, easy to use online.
Date published: 2023-04-15
Rated 2 out of 5 by from There is a flaw with the program in Massachusetts A lot of people seem to have the same problem with tax exempt Massachusetts pension entries. Turbo Tax should clarify the process to avoid wasted time reviewing multiple times. The error won't allow state return to be Efiled. It is not clear that the entry should be left blank, one assumes the amount of the pension should be entered. The rest of the process is good and I would have been done in one sitting but I had to revisit three times to find the error after searching the internet for solutions.
Date published: 2023-04-15
Rated 4 out of 5 by from TURBO TAX GLITCHES GLITCHS IN PROGRAM REVIEWED BY SUPPORT AGENTS; DOUBLED INCOME 1099-NEC AND 1099-MISC. ALSO TOTALLY DELETED DEDUCTIONS AND HAD TO DO OVER. SPENT OVER 5 HOURS REDOING AND SPEAKING TO SUPPORT. ONE TIME A CALLBACK WAS TO BE IN 15 MINUTES. AFETR 75 MINUTES, I CALLED BACK AND HELD ON FOR 20 MINUTES UNTIL AGENT ANSWERED. HAVE USED TURBOTAX FOR PAST 8 YEARS. THIS WAS THE 1ST TIME WITH MAJOR ISSUES.
Date published: 2023-04-15
Rated 2 out of 5 by from Too many steps to file and I don’t need the info You make us go through extra steps to file that do not matter. I do not need last years return or AGI to file anywhere else. Just let me file.
Date published: 2023-04-15
Rated 5 out of 5 by from The product CD is great! I have been using Turbo Tax Deluxe CD for many years, it is great tool to get my income tax done professionally.
Date published: 2023-04-15
Rated 5 out of 5 by from turbo tax is great Been using for the past twelve years and its awesom!
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is fantastic! Turbo Tax is easy to use and has a lot of helpful information throughout every step of the process! Pretty darn dummy-proof! I feel very confident in my tax retun, and I love that extra help is always available if needed! Won't use any other software to file my taxes!
Date published: 2023-04-15
Rated 5 out of 5 by from Needed Help Everyone was very polite and professional. Tiny answered my questions quickly.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2574