TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy Turbo Tax was great, easy and simple. Love that this answers questions as you go if you don't understand something.
Date published: 2023-04-15
Rated 1 out of 5 by from Costs more to file than having someone do it The upselling is ridiculous. I waited last minute like many and this was my last resort. I still do not understand how my total was $118 when I said no to every upsell and never got support. Also they don't tell you until after you pay you need your AGI from last year and if you don't you have to go to the IRS website or file by mail?! Definitely could have added this as a before step.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful, time saver Clarence was kind, and very helpful. Guided us through the whole process, and communicated the entire time. Time saver for our busy schedules!
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo Tax Live Was Not I signed in and began the Live Chat. After the assistant came on and answered the 2 questions I had at that time, he did not respond to my additional questions. He asked had he answered all my questions, and I responded "Yes. So far." I would think that would indicate I may have more questions. I was very disappointed in the help my $200 plus got me!!
Date published: 2023-04-15
Rated 5 out of 5 by from Great, fast awesome Quick way to do and understand my taxes without square office workers. Thanks turbo tax.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is awesome! Took me less than half an hour and I filed for FREE!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax does a nice job year after year. Had a bit more trouble this year running TurboTax as I had to install it on a newer Mac and access it via remote login from my older Mac. (My computer is the older one in the house :). I had quite a bit of trouble with the scroll bar not working well. I had to resize the window slightly three times before I got a scroll bar that I could click and drag with my mouse. Not sure if that was related to the remote login (via Mac Screen Sharing). Otherwise, the only issue I had was reviewing already entered data especially for Schedule C -- most times the selections I had previously made were correctly indicated as I went through the interview steps. But sometimes, a question that I already answered Yes or No to was not highlighted with either choice making it possible for me to answer the question differently than originally done. One example is the question asking whether I received any 1099-MISC with this business. I answered No originally, but when reviewing my entries on another time through, neither Yes nor No were selected. The ability to click on a number and see what form it came from is nice.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is so easy Turbo tax is so user friendly. I use it every year.
Date published: 2023-04-15
Rated 4 out of 5 by from Tax prep 2022 Convenience way to do tax. This is my third year with Turbo Tax. It would be better if the cost is not as high.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX THROW BUT EASY TO FOLLOW TURBO TAX GOES STEP BY STEP WITH EXPLANATION WHAT AND HOW FILL IT IN
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Turbo Tax was great, easy and simple. Love that this answers questions as you go if you don't understand something.
Date published: 2023-04-15
Rated 1 out of 5 by from Costs more to file than having someone do it The upselling is ridiculous. I waited last minute like many and this was my last resort. I still do not understand how my total was $118 when I said no to every upsell and never got support. Also they don't tell you until after you pay you need your AGI from last year and if you don't you have to go to the IRS website or file by mail?! Definitely could have added this as a before step.
Date published: 2023-04-15
Rated 5 out of 5 by from Very helpful, time saver Clarence was kind, and very helpful. Guided us through the whole process, and communicated the entire time. Time saver for our busy schedules!
Date published: 2023-04-15
Rated 1 out of 5 by from Turbo Tax Live Was Not I signed in and began the Live Chat. After the assistant came on and answered the 2 questions I had at that time, he did not respond to my additional questions. He asked had he answered all my questions, and I responded "Yes. So far." I would think that would indicate I may have more questions. I was very disappointed in the help my $200 plus got me!!
Date published: 2023-04-15
Rated 5 out of 5 by from Great, fast awesome Quick way to do and understand my taxes without square office workers. Thanks turbo tax.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is awesome! Took me less than half an hour and I filed for FREE!
Date published: 2023-04-15
Rated 4 out of 5 by from Turbo Tax does a nice job year after year. Had a bit more trouble this year running TurboTax as I had to install it on a newer Mac and access it via remote login from my older Mac. (My computer is the older one in the house :). I had quite a bit of trouble with the scroll bar not working well. I had to resize the window slightly three times before I got a scroll bar that I could click and drag with my mouse. Not sure if that was related to the remote login (via Mac Screen Sharing). Otherwise, the only issue I had was reviewing already entered data especially for Schedule C -- most times the selections I had previously made were correctly indicated as I went through the interview steps. But sometimes, a question that I already answered Yes or No to was not highlighted with either choice making it possible for me to answer the question differently than originally done. One example is the question asking whether I received any 1099-MISC with this business. I answered No originally, but when reviewing my entries on another time through, neither Yes nor No were selected. The ability to click on a number and see what form it came from is nice.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo tax is so easy Turbo tax is so user friendly. I use it every year.
Date published: 2023-04-15
Rated 4 out of 5 by from Tax prep 2022 Convenience way to do tax. This is my third year with Turbo Tax. It would be better if the cost is not as high.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX THROW BUT EASY TO FOLLOW TURBO TAX GOES STEP BY STEP WITH EXPLANATION WHAT AND HOW FILL IT IN
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2571